Gaggia UK Reviews 

I bought a Gaggia Cadorna Prestige from Gaggia Direct in late 2020 and not only I am very happy with the coffee from my new machine, but I have always received great service from Raj Beadle and Steven Daniel. Raj has been very friendly and professional and always answers his call if I have an issue or question.

I have been regularly buying coffee beans and cleaning accessories from Gaggia Direct and have always received excellent service and quick delivery.

If you are looking to invest in a decent fully automatic coffee machine, I would strongly recommend buying it from Gaggia Direct as they are official sellers of Gaggia in the UK and can give you a great post-sales experience.

Following a recent purchase of a Gaggia Anima Bean to Cup Coffee Machine, I wanted to say thank you to Gaggia Direct for your assistance and guidance in making the purchase. Support staff were very helpful in answering many questions. We have had many different coffee machines, so are experienced with quality of the coffee, taste, etc. We used the same freshly roasted beans that we used in the last coffee machine for a direct comparison.
(FYI: the last two machines were De Longhi - good machines but they don't last...constantly having issues and needing to send for repairs...and the service takes months! Our first De Longhi lasted just over 2 years, and therefore just out of warranty, and the second has already been for two repairs and it is less than a year old. We have been without the coffee machine for a total of 3 months while being repaired during that first year... I won't buy De Longhi again...)
While I can't comment on the longevity of the machine as we have only had it for a few weeks now, what impressed me most about gaggiadirect was the obvious commitment to service and assistance should something go wrong. I don't expect that every machine will just last forever, but I take comfort in the fact that should something happen, there are loads of how-to videos, fault finding and they also will do a zoom call with you to help you fix the problem in your own home - how great is that!
I have heard people say that the machine is very noisy...well, in comparison with the De Longhi, this is actually pretty quiet. You will have the sound of the coffee beans grinding, but that is pretty much all the major noise.
I have also seen comments about the maintenance requirements being too much. Well, if you want your coffee machine to last, then you need to keep it in good nick. It is no different for any other machine (or your car...you don't drive forever without a service, new breaks, oil changes, etc.), and it is not actually that bad, so don't listen to all the lazy people saying that there is too much maintenance. If you are like them, then it is best you pay your local coffee shop to make it for you, but you will miss out on the exceptional flavour you can get.
Some advice for coffee beans: the best flavour comes from Medium Roast beans which have been roasted very recently. As soon as they have been roasted, they start to lose their flavour, so the longer they stand, the less flavour they will have when you brew them. You can get coffee beans roasted to your order online, so you will be able to use them in your machine within just a few days of being roasted. Also, the flavour of beans varies a lot, so if you don't already have a favourite bean, then I would recommend trying a few different ones until you find what you like. Some are more chocolatey, where others have flavours of berries, and others have more acidity. Try a few different ones to see which ones you prefer. I have never found a roasted coffee bean from a supermarket that has had a good flavour - mainly because they are roasted months before you get to buy them.
Another important part of the flavour is how the beans are ground in your machine and the length of the shot. You will need to play around with these until you get your perfect setting. It took us almost a week to get the settings perfect on this machine, so be patient, it is worth it. Gaggia Direct have a lot of good videos that will explain how to change the settings - they are pretty simple to do.
Overall, we love the flavour of coffee produced by this machine. Easy to operate and easy to set up. Highly recommended.

The service provided by Raj at Gaggia UK was excellent. We had some queries prior to making our purchase so Raj suggested a Zoom call. This proved to be an excellent suggestion as he demonstrated the machines that we had shortlisted and enabled us to make our final selection - the Cadorna Prestige. Raj offered great advice and showed us machines across the price range within our budget and we did not feel pressured into making our decision.

The website was easy to use and delivery was prompt - even to the Isle of Wight. The machine was well packaged and came with a complimentary bag of beans. As for the machine itself, we are delighted! We find the drinks to be comparable with those bought from high street cafes, and also find it really useful to be able to programme the machine to make drinks to our individual tastes. We’re really pleased with both the machine and the service provided by Gaggia UK.

Our 5 year old Gaggia Anima Prestige developed a fault and I contacted Gaggia Direct to see what could be done. I initially spoke to Katie who after my explanation, put me through to Raj.
Both could not have been more helpful.
Raj analysed the issue over a Zoom video call with me and having identified the problem (a microswitch that needed replacing and was awkward to get at) he and Katie arranged for the machine to be collected, repaired and sent back.
This was all done promptly, safely and without fuss. They really are a first class team and are an example of what customer service can and should be. I can’t recommend them enough.

Called to find out more about the gaggia cadorna prestige the person I spoke to was very informative and very helpful and talked me through all other options and help me pick the right coffee machine for my needs.

It took months for me to decide which bean to cup coffee machine I should buy. I knew I wanted a Gaggia & an automatic one. After watching lots of Gaggia Direct YouTube videos & phone calls, Danny was so helpful, I went for a Gaggia Codorna Prestige. Initially I had a few teething problems with the machine & I was able to do a live video call with Customer Support, which is fantastic, as they talked me through it live, step by step. Can’t recommend them highly enough.

I replaced my Delonghi prima Donna with a Gaggia Anima. What a relief- It is an easy to use straight forward coffee machine that makes good coffee and takes up much less space in the kitchen.
The after sales device has been amazing too.

Did a lot of research prior to purchase the Cadorna Prestige. I did look at many different options/brands, however, I kept coming back to the same model, as the specs are amazing at that price point, and it has the best warranty/after sale support, being able to purchase a specific screw or o-ring is invaluable.

Before doing the online order, I had a chat with Danny, which just confirmed my thoughts, it was the best choice for fully automatic machine.

Support from Danny was excellent, he was extremely helpful and knowledgeable. Was a great pleasure chatting with him. Top notch attention.

I've had the machine now for 12 days and it is amazing. It's been a great purchase and I’ve enjoyed it every day, looking forward to have coffee multiple times during the day. I’m extremely pleased with my purchase, definitely recommend Gaggia UK for your next coffee machine.

Unbelievable and excellent after care service from the team at Gaggia Elland. Our Gaggia Anima Prestige (5 years old) was producing coffee so slowly, clearly some blockage or other issue. We were taken through how to remove, clean parts and put back together the brew unit by two lovely, knowledgeable guys who identified straight away the issue we had and how to fix it (and all via Zoom!) Wouldn’t buy any other coffee machine when you receive this level of customer care. Well done Gaggia!

I've had a Gaggia Gran Prestige for nearly 8 years. The steamer/frother stopped working and I called Gaggia. I got a simple down to earth piece of advice about how to fix the issue, much better than all the web FAQs that lead you down the wrong path. Also, I was told to try the fix suggested instead of sending it for an expensive service. Tried it - problem solved and machine as good as new. Great to speak to a company and employee with some empathy and understanding who knows how to solve a problem quickly without taking you down some insular process path. Thank you Gaggia UK!

After a long time researching the right coffee maker for us, we bought the Gaggia Velasca Prestige - it’s an excellent machine, makes a really fine cup of coffee whether you like a frothy cappuccino, a neat espresso or something in between! Stuck at home in a village with no open coffee shops, I can now make coffees just as I like, whenever I like.

The machine is a real masterpiece - easy to operate, very easy to clean and I think Gaggia have a customer for life - great customer service!

What can I say... great service
Had a problem with my Gaggia Anima had a very good zoom session with the guys at Gaggia. They arranged to pick my machine up the next day and repaired it free of charge.
Brilliant could not have been better great people and great service

our gaggia showed us an error message and we called gaggia direct to see what we should do.
great service, we were helped every step of the way and by their expertise we identified that it was a micro switch that needed replacing. as our machine is out of warranty i decided that, with guidance, i could replace this myself. the part turned up and within a couple of hours i had a great cup of coffee. thanks to Raj and his team my caffeine levels have been restored!
thanks again to gaggia direct