Gaggia products are great. Best espresso by a million miles. However you don’t know how good a company really is until you get a problem. Our grinder developed a fault on Monday 22nd December -... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the original One Touch Accademia model and made over 9000 brews in 6 years. Great maker but, regular cleaning and greasing is essential. Only complaints small dip trays, and water tank and... See more
After reviewing countless bean-to-cup coffee makers, we took the plunge and purchased the Gaggia Accademia. And we couldn’t be more pleased! The machine looks incredible and the coffee is superb. Impo... See more
I purchased from damage box section ,when delivered the box was just like new everything perfect, very happy. Using an automatic frothing machine is very different than my old delonghi machine. The... See more
Company details
Information provided by various external sources
Gaggia UK, the official UK Distributor in the United Kingdom and Ireland. Official Gaggia Service and Repair Centre
Contact info
HX5 9DE, Elland, United Kingdom
- gaggiadirect.com
4.8
Excellent
964 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"anima deluxe"
Excellent help over the phone
Excellent help over the phone
Our Gaggia Anima Deluxe is now 5 years old
It's used every day and always descaled when the message comes up.
It has been back for repair once, in 2023
Recently coffee was only coming out of one nozzle.
Dave answered the phone, talked me through some ideas and it's now working perfectly again.
He also gave me some great advice on products to keep the machine in top condition which I have now bought.
Great service and priceless to have real people in the UK.
This is our second Gaggia bean to cup coffee machine and I will always buy Gaggia.
14 July 2026
Unprompted review
Outstanding customer support.
Raj and his team certainly go the extra mile.
Fabulous customer support, they showed great patience in explaining everything. The zoom call worked very well.
Very prompt follow up emails with great advice.
Gaggia Anima deluxe up and running absolutely delighted with its performance.
I couldn't be happier.
1 May 2025
Unprompted review
Very helpful customer service
Very helpful customer service. This is the 2nd Anima deluxe I have purchased from this company.
3 March 2025
Unprompted review
10 OUT OF10 FOR CUSTOMER service
Cannot praise the team at GAGGIA high enough. Raj,Katie and colleagues give excellent service and nothing is too much trouble for them. Very pleased with our Anima Deluxe machine and back up care.
18 September 2024
Unprompted review
Great Bean to Cup
Definitely the best Bean to Cup for the money on the market :) We bought the Gaggia Anima Deluxe and it makes cappuccino's as good as any café at home. It is that good we bought another too. Not only is it a top machine it also looks great in the kitchen. Highly recommend you definitely will not be disappointed.
24 July 2024
Unprompted review
The best customer service
The best customer service
I had many question before I made the purchase, and they were extremely friendly and helpful, The product arrived on time and when I needed further assistance, they were once again great. I highly recommend purchasing a machine from Gaggia UK. I bought an Anima deluxe and I'm very happy with the machine as well.
2 November 2023
Unprompted review
Fantastic Customer Service
I was in the final stage of purchasing a Bean to Cup coffee machine and called Gaggia for some advice. A lovely gent called Danny called me back, and he was full of great advice helping me make the decision that was best of me and my coffee habits. He was very friendly and knew is stuff!
MY Anima Deluxe has arrive, and I am currently enjoying me first cup. Super easy to set up. Now I am working through the manual
17 August 2023
Unprompted review
Great service from Gaggia direct.
I had a cafitaly machine which after about 8 years was past its best so I decided to get a real coffee machine.
I did some research and decided to buy a Gaggia machine. I ordered a Gaggia Anima deluxe on Monday and was delivered on Tuesday. I couldn’t have asked for any better service.
The videos that are available on the Gaggia direct web site are terrific and have helped me to set up my new machine
22 November 2022
Unprompted review
Wake up and Smell the Coffee....
Wake up and smell the coffee more quickly than you could ever imagine if you buy from Gaggia UK. I ordered a Gaggia Anima Deluxe and it was shipped 1 hour after payment had cleared! Detailed information on the website about the various models allowed making the decision about ‘which machine’ very easy. I chose the Anima Deluxe, which is fantastic. The price was more than competitive. Even so it is still an expensive machine: a luxury and an indulgence in these difficult times but I have no regrets - just great coffee at the touch of a button. Enjoy.
5 July 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.