Gaggia UK Reviews 

I had an issue with my Gaggia Cadorna Prestige where the flow of coffee had reduced a lot and I couldn't find anything obviously wrong so I emailed Gaggia and received an email response fairly quickly asking if I'd be happy to jump on a zoom call with a technician.
I jumped on Zoom with them and was put through to technician Danny Tawn. I explained my issue, what I had tried to resolve it by doing, parts I'd checked etc.
Danny was pretty certain he knew what the issue was and so sent over some instructions and guidance on how to do a manual descale and advised further when I got in touch to check if I was on the right path. After sticking with it, I was able to clear the blockage myself and now happy to report I'm enjoying coffees from my Gaggia once again. Brilliant service, many thanks!

Excellent help over the phone
Our Gaggia Anima Deluxe is now 5 years old
It's used every day and always descaled when the message comes up.
It has been back for repair once, in 2023
Recently coffee was only coming out of one nozzle.
Dave answered the phone, talked me through some ideas and it's now working perfectly again.
He also gave me some great advice on products to keep the machine in top condition which I have now bought.
Great service and priceless to have real people in the UK.
This is our second Gaggia bean to cup coffee machine and I will always buy Gaggia.

First the good stuff ... I ordered a Anima Barista Plus Bean to Cup Coffee Machine from the Gaggia outlet - damaged box and a decent discount. It arrived the next day in prefect order. Now the bad: others have spoken of the build quality of this machine but I was horrified by the water tank. This has to be removed every time you make coffee to refill with fresh water yet it is made so cheaply that the handle is too weak to support the weight of the tank - and the tank itself is unbelievably flimsy. Plus there is no lid on the tank - what were they thinking! It is wide and shallow - you cannot move the machine without it spilling everywhere if it is anywhere near full - and it feels so tacky to not have a lid (there is an access lid, but the tank itself does not have one).
Then there is the steamer - it feels like it could come off in your hands it's so spindly. You turn on the steamer with one button - but have to use another button to turn it off - stupid. The steam takes its time to arrive, then, when it does, it comes out suddenly and so violently you have to wait with the spout in the jug or liquid sprays everywhere - so badly designed.
And, to be honest, I am underwhelmed by the espresso - it's not a patch on the old Sage manual machine I had bought this to replace. I daresay I might be able to tweak it eventually to satisfy my needs - but I am not sure it's worth the effort.

Excellent service by Danny which sorted my issue with the Anime Prestige. Advice couldn’t have been better and very prompt. Thank e.

Bought the Gaggia Magnets Prestige. I've had the Academia before and that was impressive. The Magnets is excellent too and it was delivered in under three days. Service is excellent as is the communication. Cang fault this company and would definitely recommend.

I purchased from damage box section ,when delivered the box was just like new everything perfect, very happy.
Using an automatic frothing machine is very different than my old delonghi machine.
There is a learning curve,I set to using oz’s for coffee and milk volume, you also have to learn cup sizes,it has been very interesting and satisfying,Iam now producing good flat whites and cappuccino.
Overall happy with my Gaggia cadorna prestige

After previous experience with other manufacturers, (Not Good), we thoroughly enjoyed dealing with Gaggia, Raj & Team. Old school customer service at it's finest & took time to explain the difference between machines.As my wife is totally blind this meant so much to her, as they had the patience, and empathy with her situation. Purchased the Anima Prestige, a very easy machine to learn to use, and had a Zoom call with Raj, to help set up.This was hours after receiving the machine, so no long waits. After having a stroke 3 years ago, I'm a little slower than I was, and the kindness that was shown to both of us individually shows how outstanding the team are. Every enquiry was met with enthusiastic help, and explanations, we felt that any question could be asked no matter how small, and was made to feel like it mattered
The coffee is awesome too!

My wife and I visited their showroom this morning. Raj could not have been more helpful. He took us through the pros and cons of several machines. We chose the Cadorna prestige - he demonstrated all the menus and we made a couple of drinks. He comprehensively went through the maintenance of the machine. He gave us the maximum discount currently available on-line for the machine so that we were not disadvantaged buying from the shop. The on-line support they offer via zoom is very impressive. We would thoroughly recommend a visit to purchase. If only all businesses were run like this.

With steam pouring out of the side vents, I thought my Gaggia Anima was for the tip. But after speaking to an engineer and Raj two solutions were offered up: manual descaling and fitting a new valve both which I did and the latter worked. Nothing was too much trouble for them.

Purchased Magenta Prestige and had pump issue within a week.. Have purchased electrical items in the past and does happen within 1st month normally but all I can say is Gaggia replaced the machine the following day and replacement is absolutely perfect in every way.
Amazing machine and excellent CS

Had a problem with my Gaggia Anima which was under warranty. Quick email to the team got me on a zoom call. Fault diagnosed quickly, machine would need to be returned. A courier was sent to collect it, the repair completed and returned to me….all free of charge.

Absolutely perfect service. Will continue to recommend this company to anyone who is looking for a Gaggia machine.

I bought my Gaggia Anima from Raj and team 2.5 years ago as a lock down treat....yesterday I got fantatsic support, direct from Raj via a Zoom video call so he could see the issue and help me resolve it ....must degrease and descale in future. Thanks Raj.

Surpassed my expectations

I ordered a Gaggia Cardona Prestige yesterday about 1pm and I received it this afternoon about 1pm! The gentlemen in this company do not mess about and if you’re serious about your coffee and they sense that, they will go that extra mile to provide you with the best possible service they can. Everyone I spoke to Nick and one of their engineers … and corresponded with per email, Raj and Steven- helped me get one step closer to,realising the goal… the best bean to cup machine I have ever had.
I’d recently researched and poured over review after review … I settled for an EQ700 Siemens machine, by all accounts pretty amazing for what it had to offer - however the proof of the pudding was in the testing - and it fell flat on its face as it had one major flaw. It was too COLD! Id read about the Gaggia and I was impressed but I just thought it didn’t seem as worth it - was I wrong!
The minute I took it out the box I was impressed. It’s sleek, elegant, classic good looks - it’s profound simplicity with its complex sophistication and astounding quality of execution of every single drink it could provide at the gentlest touch of a button…. Was just perfection.
After a simple set up, I went straight into finding my favourite version of a flat white, cappuccino and latte machietto … everything could be altered - from coffee bean strength, to volumes of water and milk to its presentation in 3 different temperatures… every drink could be fashioned around any bean you pour into its aroma sealed tray at the top. The milk carafe was surprisingly easy to,set up, fit, remove, refill… it now has a special place in the fridge, ready for tomorrow.
I’d spoken to Nick about the temperature and my worry about would it be hot enough… not scalding silly hot, but comfortable hot. Could the drink keep me company long enough to enjoy - would I have to wolf it down as quickly as possible as I had done with the previous appliance. NO !!! This was perfect - even at the medium setting it was just right. Nick kept me right and explained how the machines were made and the history of the company and what they were about… the company is all about that passion. Providing quality for the discerning and enlightenment to the uninitiated. (Pretentious…. Moi?)
Seriously - There’s no doubt about it - this makes amazing coffees and it’s packaged so beautifully. I am delighted with this appliance and I am impressed with this company. I haven’t even tried the 1kg bag of quality Gaggia beans that came with it yet … but I have a feeling, there’s a bean subscription in the pipeline… I honestly thought I knew a little about coffee - now I’m looking forward to beginning my learning journey. What a machine. What a machine!

So from a customer services point of view, my experience has been the most excellent customer care I have ever encountered. From first contact with my small issue with my new super auto bean to cup coffee machine, to the choice of solutions offered was a complete surprise and surpassed expectations. I would highly recommend Gaggia UK direct. Raj, Katie, David and Tony were all helpful and knowledgeable.
My Gaggia Cadorna Prestige makes fantastic coffee, and with a little effort and care keeping the milk froth system clean, along with following the cleaning and maintenance as stated in the manual, I believe will continue to do so for a long time.

Bought the Anima (after 10 happy years with De'longhi) because we wanted a slimmer machine. Had a small issue with initial priming of the machine, rang for help and was told to go on zoom for an engineer. Went on zoom but found my web cam wasn't working and was told they can't help without being able to see the machine. I was not impressed especially when I later realised it was just the water container not pushed in far enough. Decided to fit a water filter 3 days later and again an issue. A totally different and exceptional experience with Danny on zoom, even though my webcam was still not working. Danny patiently listened to my descriptions of the screen icon and eventually worked out the issue. He has totally restored my confidence in Gaggia's after sales customer support. Thank you!

Really impressed by the repairs & troubleshooting team. Had a problem with my Gaggia Magenta Prestige - Dave & Tony guided me through some basic repairs over Zoom, and when that didn't solve the issue, I sent the machine in for a full service. They not only solved the problem, they sent the machine back working better than when it was new! A really friendly, helpful, expert service. Top marks

Raj and his team certainly go the extra mile.
Fabulous customer support, they showed great patience in explaining everything. The zoom call worked very well.
Very prompt follow up emails with great advice.
Gaggia Anima deluxe up and running absolutely delighted with its performance.

I couldn't be happier.

Bought the Gaggia Anima at the end of January. A bit of a learning curve. Zoom call immensely helpful. Can't speak highly enough of this company.

Raj quickly took my call and patiently talked me through fixing a problem with my Gaggia Anima XL machine. Thank you for the personable, helpful service

Since purchasing Gaggia Anima Prestige I have had nothing but problems with it. It will not pump water. Whole Latte Love is the distributor. Their customer service is beyond terrible.
I have this machine under a year and ready to toss it due to poor customer service.
I have had
Jura and 2 Phillips machines in the past. Never had a day of issues. My mistake trying Gaggia.