Genspark Reviews 

225
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the AI platform useful for tasks like generating images and presentations, appreciating its comprehensive suite of tools. Reviewers highlight its ability to remember conversations, streamline work, and continuous evolution with new features. However, some customers reported significant dissatisfaction with subscription management and billing, citing difficulties canceling and continuous charges. Many also experienced unresponsive customer support and concerns about the AI's performance, with some finding it glitches or consumes credits too quickly.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the platform fast, accurate,... See more

Product

Users describe ambiguous interactions with product, with many praising its speed, accuracy, and variety of AI... See more

Subscription

Consumers find subscriptions to be a source of significant dissatisfaction, with many reporting issues such... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence, with many praising its capabilities and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I usedGenspark.ai to create placeholder background images and character sprites for a game I’m making. It continues to get better at understanding natural (“vibe”) prompts, though there’s still a... See more

Rated 3 out of 5 stars

I signed up mainly for generating PowerPoints it was ok but didn't use it enough to justify paying for it. Maybe if I were to use it more I see more value in it. I found it to take a long time and di... See more

Rated 2 out of 5 stars

The initial use of Genspark as an AI platform was okay, but over several months it just hasn't kept pace with others. So I decided to unsubscribe and cannot find the Manage Plan on the website! The... See more

Rated 4 out of 5 stars

I have found the Genspark Multitools and Multiagents useful, customer service does take a little long to get back but they take care of the matter. I would give it 5 stars but credits could come at a... See more


Company details

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Genspark is your all-in-one AI workspace.


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2.9

Average

TrustScore 3 out of 5

225 reviews

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2.9

All reviews

(225)

213 reviews in the last 12 months

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Rated 4 out of 5 stars

i actually like genspark because of… helpful tools even found some bugs and credits cost more than before

i actually like genspark because of complete features and help me a lot in my work such as creating slides, analysing data. but i've noticed some ridiculuos change or credits charge. it seems that it charges more than before. hopefully team can measure greatly of their credits usage so the customer know what they get. i found the bug/problem especially when running long task. the artifacts and session management would be great because sometimes AI lose the work while user credit is gone. it needs to handle that fallback policy when AI loses. but, team support help me with recovery credits even though i debate a little bit because they lowball credits recovery initially. i've tried genteam but it seems to do simple task and they took longer even i just chat hello. hopefully it can help with some medium level programming task for their users. provide some API and docs so user dont need to subscribe other tools and can be used outside your platform. it will be great to integrate with some pipeline outside the platform. and one recommendation, please share any technique to optimize the result of your product. dont just demo, but the insight of how to use some features better and effectively. and lastly, give AI chat, image and video generator for free for users, not just this year.

31 July 2026
Unprompted review
Rated 4 out of 5 stars

Genspark is a very helpful

Genspark is a very helpful and impressive tool, especially for creating PowerPoint slides. What I like most is that even when my ideas or instructions are somewhat abstract, it often understands what I want to communicate and creates something better than I expected. That ability to turn vague input into a polished result is a big strength.

At the same time, I think there is still room for improvement in the slide creation experience. Giving revision instructions for slides can sometimes be difficult, and I would appreciate a more intuitive editing process. Also, the font size is occasionally too small, and the balance of text placement is not always ideal, with a bit too much empty space on some slides.

Overall, I think Genspark has a lot of potential and already offers great value. I’m looking forward to seeing the slide design and revision experience continue to improve.

31 July 2026
Unprompted review
Rated 4 out of 5 stars

"The Costco of AI Services"

To speak of the advantages, it acts like the Costco of AI services; for light-load tasks (such as AI chatting), you can try out various AI services without credit deductions, and you can also automatically combine them.

From images to AI music production and podcast creation, as long as you have an idea, you no longer have to worry about the methods for generating it.

A particularly impressive feature is the cloud-based Super Agent function. It was very convenient to work with because it automatically identifies and executes user requests.

As for the disadvantages, errors frequently occur when creating work-related materials, such as AI slides or the Super Agent. This was especially true during AI image generation.

There were many instances where tokens had to be paid to correct these errors.

Sometimes, creating a project of about 12 slides required repeated revisions, resulting in a significant amount of token usage.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Great platform for documents presentations and agents

I have been using Genspark for visiting cards, PowerPoint presentations and complex documents like proposals, MoUs and audit manuals. The massive template library makes creating presentations and documents really easy. I also build audit automation agents that run reliably after setup without burning extra credits, as well as using it for web development.

While credit usage can sometimes fluctuate, the support team has been fantastic. They respond genuinely with clear explanations and refund credits when needed.

If there is one thing I would love to see next, it is the ability to generate 30 second videos instead of 10 second clips. Overall it is a powerful tool with a very helpful team behind it.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Genspark's support team.

I recently ran into a custom domain and SSL issue while connecting my website. The team stayed responsive throughout the troubleshooting process, explained everything clearly, and helped me get everything working correctly. My website is now live with SSL enabled, and my Google Workspace email continued to work perfectly during the migration.

Beyond the support, I've been enjoying Genspark itself. It's a powerful AI platform that has become a useful part of my daily workflow, especially for building and improving projects quickly.

Thanks to Lwole and the team for the excellent support!

30 July 2026
Unprompted review
Rated 3 out of 5 stars

Pros & cons of slides generation

I have only tried generating slides so far.
Pros:
1. Uses different AI models to give you the best possible reponse so you don't have to manually do the comparison yourself.
2. The slides design is really incredible quality work.
3. Very detailed to craft what you want.

Cons:
1. Not very intuitive for new users to pick up, had to watch videos to pick up on usage of genspark.
2. Credits are used up too quickly, understand that it is because I am unfamiliar with how to optimise my credits usage, thus there should be a free trial period for new users instead of limited credits which cannot do much.
3. Asks many questions before generating anything, which uses a lot of credits.
4. Creative mode does not allow editing of slides

Overall: It is great, but there is a lot of room for improvement!

1 June 2026
Unprompted review
Rated 4 out of 5 stars

在使用上有些服務幫助我蠻多

Certain features have been incredibly helpful to me. Although I've encountered quite a few instances of repetitive processing that wasted my credits without providing the correct information, overall, compared to other paid AI tools, I personally find yours fantastic to use. I frequently run out of credits within a month and have to purchase extra.

Recently, I ran into an issue when starting a new goal/session: I noticed that after starting fresh, the outputs weren't as comprehensive as the high-quality results I had gotten before. I think the system should have a memory feature so that when users start a new goal, they can carry over and optimize based on previous calculations.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Best customer service

To be honest and clear, I am still exploring it and trying to get as many advantages from it as possible. However, the most important thing is customer service; they already processed a three-month refund to my bank account once I told them that I accidentally paid for another section instead of my monthly subscription. That made me renew my subscription with them again.

29 July 2026
Unprompted review
Rated 4 out of 5 stars

I have been using Genspark AI for about…

I have been using Genspark AI for about 6-7 months now mainly to generate word reports. Given my workload, Genspark has eased my burden because I am able to meet deadlines despite my heavy workload. My experience with PowerPoint presentations has been somewhat disappointing because the font is generally too small for effective presentations and i have experienced a lot of repeated words when I print the presentation or beam it for presentation. Lastly, my credits are now expiring at a lot more faster pace than before, a situation that might propmt me to search for alternative AI software. Overall, its been of great assistance.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Genspark.ai since…8 months

I've been using Genspark.ai since earlier this year, mainly for creating presentations, and I can honestly say it's one of the best AI tools out there for slide generation. I've created multiple full presentations with it, and the quality of the slides is consistently impressive. It saves a lot of time while producing professional-looking results.

Recently, though, I noticed that my credits were running out much faster than before. I contacted their support team, and from what I understood, I had been using one of the more expensive AI models. However, I also noticed that even the lower-tier models now seem to cost more credits than they did earlier this year. I'm not sure why the credit usage has increased, but it was a noticeable change.

That said, the quality of the results is still incredible. The presentations it creates are genuinely impressive, and it's still one of the best AI tools I've used.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share my appreciation…

I would like to share my appreciation for the excellent support I received.

The staff member who assisted me was very helpful, responsive, and professional throughout the process. My issue was handled smoothly, and the clear and courteous communication made the experience very positive.

Thank you for providing such great customer service. I truly appreciate your support.

27 July 2026
Unprompted review
Rated 3 out of 5 stars

Unsatisfied

First, I asked an urgent question in May and it was answered in July, That is unacceptable for a client who has paid for the service.

Second, as I only ask for PowerPoints, their design is not very aesthetic (for instance, some letters in a word are more separated than other letters in the same word).

Third, while reviewing the PowerPoint made by Genspark, when I want to add a slide to it, this new slide doesn't have the same design: it is completely white.

27 July 2026
Unprompted review
Rated 3 out of 5 stars

Credits ran out quick on my 1st…

Credits ran out quick on my 1st purchase. Auto payment was deducted but team were super helpful to do a refund without any drama . Thanks to Shawn and team for swiftly solving the matter.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

I have never even heard of Genspark.AI

I have never even heard of Genspark.AI, however I had 6 charges of $24.99 in 2 days from them. Five of the 6 were in one day. I had to dispute this with them and my bank. They looked me up and I don’t even have an account with them, so I have no clue how they got my debit card number. I would not trust this company with any credit card or banking information because they are clearly compromised.

25 July 2026
Unprompted review
Genspark logo

Reply from Genspark

Hi Enrika, thank you for working with us on this. As we discussed over email, this appears to be a case of a stolen card being used without your authorization. We've refunded all the charges, so you're fully taken care of.

If anything else comes up, just reach out anytime

Rated 1 out of 5 stars

Bad choice

Bad choice. I bought a 1 month subscription for 95 dirhams and I could only produce 1 video and 2 images with low quality in 1 hour, and that's it. The company refused refunding me.

26 July 2026
Unprompted review
Genspark logo

Reply from Genspark

Hi Aj,

Thanks for taking the time to share this and am sorry your experience didn't match your expectations. We reached out directly to help explain how the credit system works, which models consume more/less credits, and offed additional credits to get more out of Genspark.

The door is always open if you'd like to give us another look down the road

Rated 4 out of 5 stars

I have been using GensPark AI for 5…

I have been using GensPark AI for 5 months. It conveniently bundles multiple features. I mainly use the AI Slide feature to create presentation drafts, but it has four issues as follow;
(1) Font Size: Generated text is much too small to use directly in a real presentation. (2) Credit Waste: Uses up too many credits, even when it fails to fix simple requests properly. (3) Broken PPT Download: Files downloaded in editable PowerPoint format open with broken layouts.(4) Irrelevant Images: Suggests strange or poorly related photos or Creates pictures instead of fitting ones.
It would be great to ask for examples and guidelines before revising the entire slide deck. Improving just these points would be more than enough.

Plus.
Please transfer the remaining credit to next month.

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Great AI ecosystem, not cheap.

I have found the Genspark Multitools and Multiagents useful, customer service does take a little long to get back but they take care of the matter. I would give it 5 stars but credits could come at a more accesible price and I would apprecciate a better deal on memberships, I have seen my monthly allowance vanish in no time.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

An absolute game-changer for PPT and dashboard creation!

Genspark has completely transformed my workflow! I’ve been using it extensively to create PPT presentations and build analytical dashboards, and the results are truly impressive. It saves me so much time by structuring information logically and generating high-quality visual outputs in seconds.

What I love most is how intuitive and fast it is. What used to take me hours of research and formatting now takes just a few clicks. It’s easily one of the most useful AI tools I’ve used so far. Highly recommended for anyone who needs to build professional presentations and dashboards efficiently!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

They helped out a lot when I had…

They helped out a lot when I had trouble with updates and when I was trying to figure things out. Provided credits to help me when there were issues and did a great job communicating and getting my slides and design work in order

23 July 2026
Unprompted review

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