I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Fast dispatch
We were happy to know that if you pay the extra for express postage it actually happens. Received it in time for a present which was great. Happy they processed it out of the Wearhouse quickly.
8 July 2026
My experience was fast and very good…
My experience was fast and very good communication between the shop and customers.
9 July 2026
Good, Great and the Greatest
A great price and an easy find. In other words, good value for money.
23 June 2026
Customer service done right
Ordered early evening, and was able to pick up the same night (as it was late night shopping) and was all ready waiting for me, also encouraged me to buy a few items before I left the store! 10 out 10.
9 July 2026
Absolutely love my water feature
23 June 2026
SWIG outdoor BBQ
Awesome BBQ for the price im quite happy with this purchase and it was so easy to assemble
24 June 2026
Quick delivery,easy to unbox,easy to…
Quick delivery,easy to unbox,easy to work out how to use it.Very happy customer
22 June 2026
Very satisfied costumer
Very reliable and good service happy customer. Its my first time to order and it was very good and easy process
8 July 2026
I did a click to collect order for a…
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been done and there were 2 other stores near me and both had the item available. The email went on to say that if I let them know which store was more convenient for me to go to, they would let that store know and transfer my order to them.
They also said that if none of the stores were convenient to me they would deliver my parcel free of charge to my address, or they would cancel the order and refund me.
This in my opinion is fantastic customer service. I am more than happy with this service. 110% from me.
6 July 2026
Great experience
7 July 2026
Exactly what I was looking for
Great product exactly what I was looking for,quick delivery and nicely packed. So much I repurchased straight away.
6 July 2026
Great item and customer service when I…
Great item and customer service when I had clarify something with my purchase. Would definitely purchase from them again.
29 June 2026
Reply from GiftBox
Hi Janole, thank you for taking the time to leave a five-star review :) We’re pleased to hear you’re happy with the Giftbox speaker as well as our customer service. We look forward to you purchasing with us again!
Easy ordering great prices and fast…
Easy ordering great prices and fast delivery and a great range
6 July 2026
Reply from GiftBox
Hi Carmen, thank you for taking the time to leave a fantastic five-star review and your kind words. We’re so pleased to hear you’re happy with Giftbox prices, product range, fast delivery and the easy ordering experience.
Good product and delivered promptly
Good product and delivered promptly
As described and works well
19 June 2026
Reply from GiftBox
Hi Fred, thank you for taking the time to leave a five-star review! We’re thrilled to hear you are happy with your lamp and that your Giftbox order arrived quickly.
Excellent sales personnel
Excellent sales personnel; I love the beautiful lights, so I bought four of them at a bargain price. I am very happy with the service, and the product was ready to pick up not long after I went home and ordered online. Love Mildura GiftBox.
Marj Johanson
6 July 2026
Reply from GiftBox
Hi Marjorie, thank you for taking the time to leave a five-star review and your kind words. We're so pleased you love your products, pricing and the Click and Collect service from our customer service team, we will share this to Giftbox Mildura :)
Fab-tastic and fast
Fab-tastic, great prices and fast delivery. My Christmas shopping is already done for the year, thanks Giftbox!
19 June 2026
Reply from GiftBox
Hi Emilie, thank you for taking the time to leave a five-star review and your kind words. We’re so pleased to hear you’re happy with Giftbox prices, fast delivery and that you chose us for your Christmas shopping :)
Reply from GiftBox
Hi Gordana, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox customer service and quick Same Day Delivery!
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