I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent sales personnel; I love the beautiful lights, so I bought four of them at a bargain price. I am very happy with the service, and the product was ready to pick up not long after I went home... See more
Company replied
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Amazing savings fast delivery and just…
Amazing savings fast delivery and just the perfect gift to pick alot to choose from 🙂
15 July 2026
The pizza oven came promptly and I…
The pizza oven came promptly and I reported a chip in the pizza plate and the company was right on it already sending another plate! Now that’s service…thoroughly recommend this company 😎
16 July 2026
Quick and easy to use.
14 July 2026
Made an online order 1st July
Made an online order 1st July, received an email with tracking number and delivery service details. Enquired 14days later to see where my package was and they told me that the tracking number and service details I had were incorrect even though receiving an email from them. Got supplied with a different tracking number and different delivery service details. 17 days later still no package or tracking update.
Won’t be returning to gift box for purchase again
1 July 2026
Unprompted review
Very efficient reliable
Very efficient reliable. Keep informed of the progress of the order
15 July 2026
Item was exactly as described
Item was exactly as described. Fair price and fast delivery!
29 June 2026
Love the unique items they sell
Love the unique items they sell, bought multiple times , great service and products .
13 July 2026
Reply from GiftBox
Hi Vanessa, thank you for taking the time to leave a five-star review and for your kind words and for being a Giftbox repeat customer! We're so happy to hear you love our unique products and have had a great experience with both our service and quality.
Great pricing fast turnaround around on…
Great pricing fast turnaround around on my online order
13 July 2026
Reply from GiftBox
Hi Rebecca, thank you for taking the time to leave a five-star review and your kind words! We are so happy to hear that you have had a positive experience with GiftBox Click and Collect!
Reply from GiftBox
Hi Joanna, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and service :)
Ordering was smooth and delivery was on…
Ordering was smooth and delivery was on quick.
The product was as advertised if not better.
Thank you
9 July 2026
Reply from GiftBox
Hey Svetlana, thanks for taking the time to leave us a five-star review! We love to hear that you love our Panthera Espresso Coffee Machine With Milk Frother as much as we do! We are so glad to hear of your positive delivery and ordering experience with GiftBox!
I have ordered many things from the…
I have ordered many things from the company and I have never had a problem great service and great quality products i would highly recommend this company to anyone
14 July 2026
Reply from GiftBox
Hi Mark, thank you for taking the time to leave a wonderful five-star review! We're delighted to hear that you've consistently had a great experience with Giftbox and you're happy with our product quality. Thank you for the recommendation :)
Easy to navigate the site payment was…
Easy to navigate the site payment was very straightforward and the time taken between payment and shipping really fast
13 July 2026
Reply from GiftBox
Hi Russel, thank you for taking the time to leave a wonderful five-star review! We’re really pleased to hear you found our Giftbox website easy to navigate, the purchasing process straightforward and the time between payment and dispatching fast :)
Reply from GiftBox
Hi Janole, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had an amazing experience with GiftBox customer service!
Reply from GiftBox
Hi Timothy, thank you for taking the time to leave a five-star review and we’re really pleased to hear you found our Giftbox website easy to navigate.
Very fast,packed Very well and tracking…
Very fast,packed Very well and tracking updates were amazing
13 July 2026
Reply from GiftBox
Hi Tim, thank you for taking the time to leave a five-star review! We're glad to hear you found that your order was dispatched quickly, packed well and the tracking updates amazing. Thank you for shopping with Giftbox
Product n Purchase Review
The quality of the products I had purchased is excellent and the delivery was super super quick....
Regards Ben
13 July 2026
Reply from GiftBox
Hi Ben, thank you for taking the time to leave a five-star review! We're delighted to hear that you're happy with the quality of your products and that your Giftbox order arrived so quickly
The commutation has been nothing the…
The commutation has been nothing the tracking has next to nothing something that could go in a airbag hasnt taken well over a week to get here and just brought a pizza oven that says no shipping until to 15th July not liking the chances getting it or a actual eta
6 July 2026
Reply from GiftBox
Hi Joel, thank you for raising this, we have now been in contact with you regarding your order.
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