I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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Because your staff are always very friendly and your support staff are amazing, truly. I recently had an issue that was resolved immediately and I could not be happier with the outcome. You really do... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Happy with the product!!!
8 July 2026
I had a faulty product and both the…
I had a faulty product and both the store and online phone team were great at organising a replacement/refund. Very prompt and efficient friendly service you dont get much of these days
8 July 2026
Easy to dael with and place order
8 July 2026
Great gifts …
Very quick delivery haven’t finished opening them yet so I won’t comment now but will later
20 July 2026
Great product
Having used gift box before was happy with purchases delivery and price so used them again.
6 July 2026
Reply from GiftBox
Hi Linda, thanks for taking the time to leave a five-star review! We're delighted to hear you have had previous positive experiences with Giftbox and it means a lot to know you are happy with our products, prices, and delivery.
Very prompt and absolutely excellent…
Very prompt and absolutely excellent service…a great company to work with!
6 July 2026
Reply from GiftBox
Hi Don, thanks for taking the time to leave Giftbox a wonderful five-star review! We're thrilled to hear you were happy with our prompt service. It was a pleasure assist you :)
That delivery might take up to 3 weeks
I received a tracking number the day after purchase and they've been sitting at the processing facility the entire week which is an hour away from our home. When we called them they implied that they couldn't tell us what days they deliver to our area. It might be another 2 weeks. Very frustrating 😕
20 July 2026
Reply from GiftBox
Hi Loianne, thank you for your feedback. As your order was bulky items we do ask to allow 2-3 weeks for delivery with Hunter Express however, I can see your order was made and collected on 20 July and delivered on 24 July.
We understand the delivery may not have met your expectations and appreciate you sharing your experience !
fastest delivery I ever received
So impressed with the fastest delivery, I have ever received. I ordered it at 10am it was at my door at 12:30pm .
Recommended 100000%
19 July 2026
Reply from GiftBox
Hi Krystal, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and fast experience with our GiftBox Same Day Delivery!
Reply from GiftBox
Hi Steven, thank you for taking the time to leave Giftbox a five-star review and we're glad to hear you were happy with our professional service.
The Ellenbrook store Manager Nicole and…
The Ellenbrook store Manager Nicole and staff are very friendly and efficient,a pleasure to shop there, buy online at times also and have found that also easy process
20 July 2026
Reply from GiftBox
Hi Marcla, thank you for taking the time to leave a wonderful five-star review! We're so pleased to hear that you found our Giftbox ordering process easy. It great to know Nicole and the team at our Ellenbrook store made your shopping experience such a positive one. We'll be sure to pass on your kind words to them :)
I’m very happy it’s because of it’s to…
I’m very happy it’s because of it’s to past I’ll get my order and I’m happy that my order is ts good like what a expected thank you so much
18 July 2026
Reply from GiftBox
Hi T, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect and that it met your expectations.
Reply from GiftBox
Hi Craig, thank you so much for taking the time leave Giftbox a five-star review! We glad to hear our Whiskey Ice Ball Maker works great :)
Reply from GiftBox
Hi Debbie, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Reply from GiftBox
Hi Patti, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the same day delivery was fast and friendly :)
Reply from GiftBox
Hi Hawa, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and that your order arrived quickly :)
Reply from GiftBox
Hi Vicki, thank you for taking the time to leave a five-star review! We're delighted your Giftbox purchase is exactly as pictured and appreciated fast delivery.
Great company to deal with ..
Great people to deal with great communication from purchase to delivery.
I love the lamp that I purchased and I am going to buy three more.
Thank you so much for the beautiful lamp and for the fantastic service that your team provids.
All the very best,
Christine
26 June 2026
Reply from GiftBox
Hi Christine, thank you for taking the time to leave a five-star review your kind words! We're thrilled to hear that you love your new lamp and that you had such a positive experience with our Giftbox team :)
Super fast delivery
Super fast delivery, excellent price too quality product.
Highly recommended
18 July 2026
Reply from GiftBox
Hi Jason, thank you for taking the time to leave a five-star review your kind words! We're delighted to hear that you found Giftbox prices and products excellent. It's also great to know that your order arrived quickly, thank you for recommending Giftbox :)
Fast Delivery and great value product.
3 July 2026
Reply from GiftBox
Hi Jonathan, thank you so much for taking the time leave us a five-star review! We're so pleased to hear you were happy with our fast delivery and found giftbox product to be great value.
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