Gikacoustics Reviews 117

I reached out to GIK for a room design. Unfortunately I received a generic response which did not take the room layout or the system into account whatsoever. I politely explained my disappointment by email and received no response. This is a company I was planning to place a 6 figure order with. Really disappointing customer service.

Getting the panels delivered to europa was a task i hopefully will not have to repeat again.

However now that it is finally here to product does excactly what it needs to. After installing the sound cleared up perfectly in my small room. You can hear small changes in the mix more acurately. So yes i do recommend these but know that it will take some time getting them delivered to your doorstep.

@GIK customer service is swift in getting back on emails even when things dont run as smooth.

Thanks! love these panels

I received all the necessary information regarding acoustic treatment. Very professional and knowledgeable approach. Great service.

I rarely write Trustpilot reviews, but the exceptional experience I had with GIK Acoustics deserves a mention. I recently ordered five FlexRange 242 panels - four wall-mounted via French Cleats and one for a ceiling cloud.

My order was placed late on a Thursday, but after re-checking my fabric samples over the weekend, I had a sudden change of heart. I decided to switch the four wall panels from Walton to Lomond. I submitted an inquiry via their website on Monday morning and followed up with a call, fully expecting it would be too late to change the order.

The support team was brilliant. Despite the order being staged for shipping, they urgently contacted the warehouse to intercept it. Within a few hours, Marlena from Customer Service confirmed the change had been made. Remarkably, the entire order arrived by Wednesday - just three working days after I hit "purchase." Even with my last-minute indecisiveness, every single panel arrived in the correct color.

The build quality is fantastic, and now that they are installed, they have made a world of difference to the acoustics of my home office and listening room. GIK Acoustics went above and beyond for me, and I wouldn't hesitate to recommend them. I’ll definitely be a returning customer!

Really great customer service - had a minor issue with a custom print colour, they sorted it out straight away, clear communication throughout. Can't recommend highly enough!

I contacted GIK last year (2025) for some advice on my room and what they would recommend. I was put in touch with Lukas who spent time going through the details with me, I provided room drawings and measurements so we had a good place to start with.

Over the course of 6 months I introduced various treatment panels, initially first reflection points on walls, followed by ceiling panels and finally rear of the room.

Each update improved the room acoustics. Not only could I hear the difference I was able to measure the changes using REW.

Now my room is finally treated (to the extent I require) and I can honestly say it has been the largest (and most worthwhile) exercise I have taken with my system. The presentation has been transformed, soundstage is so much wider and deeper, bass is now controlled and so you can hear so much more details in the mid range and high frequencies.

GIK (Lucas and team) have been extremely helpful throughout the whole time, always available for questions and providing knowledgable advice and assistance. I would 100% recommend using them to assist with your room, it really does make a massive improvement!

I ordered multiple times with this company already because the panels work wonderfully for my studio. I also have rarely experienced a customer service so friendly and supportive. I highly recommend this company!

I’m sad that I got the gatsby plate on my two PIB’s and when they came some parts of the plate were broken, ruining all the aesthetics.

Overall the product is great like everyone says! Although in my opinion I would say that for a premium atleast the little details like the latches should be of premium quality as well, which I don’t think they are at all.

Relying on their promptly received expert advice (given without any jargon, in a most helpful and comprehensive manner to a layman like me), I refurbished my rather challenging listening room (a living room — I guess a common setup for most of us non-professionals) with GIK’s bass traps and absorption panels, and I have to say the results are nothing short of mesmerizing. Very impressive what a change these simple-looking things actually brought — truly transformative. I am, honestly speaking, quite flabbergasted, after about 40 years spent in pursuit of the proverbial audio nirvana. Now I find myself unable to do anything but sit and listen to my entire music collection all over again, all the time, one by one again as if for the first time, astonished by what I had not been able to hear in my more than familiar music before, redisdiscivering my music, its magic, and my love for it. The results are outright sublime, and, truth be told, also a bit scary in how much I had missed over the years — should really have done this overhaul a long time ago.

But better late than never, and for those absolutely captivating, thrilling, and endlessly fascinating current and future experiences I really need to thank you all at GIK from the bottom of my audio enthusiast's rapidly beating heart. Little did I know what to anticipate when beginning to give a more thought to room acoustics and ways to improve it. Really, it’s quite shocking what there was hidden in all those recordings all time.

The help I received in planning what to get and what not, and where to place the critical elements in view of my limited budget, was super valuable, whether via direct communication of using GIK’s easy-to-use planning tools and video instruction material as an aid. The advisors were honest, even urging me not to get what they thought would likely give relatively little for the extra money. True professionals and always pro customer, so rare these days.

The cost was modest, the quality is better than that of most manufacturers and focuses on where it matters; the panels, traps, and absorbers look great in the room and blend in nicely; the delivery to my doorstep was prompt and precise; the communication was always friendly, in my layman’s terms, and very concrete but always accompanied by an explanation that also made it all a useful acoustics and physics learning experience for me.

Best-spent money in my 40 years of building a system, and the best price/quality ratio I’ve seen during my decades of experimentation. Everything you guys at GIK say about these things is 100 percent true.

I ordered an acoustic panel from GIK Acoustics Europe on 11 December as a pre-Christmas treat for myself. Only after placing the order did I learn that the panels are made to order, with the confirmation email stating a typical dispatch time of 5–15 working days.

It’s now 6 January, and despite contacting them, they’re still unable to give any indication of when my order will be processed or shipped.

The lack of upfront transparency and the absence of clear or proactive communication around lead times has been disappointing. I was planning to purchase additional panels, but due to this experience, I may now need to look for an alternative supplier.

I bought a few panels from them a long time ago. Recently they have started bombarding me with spam and unsubscribing doesn't stop them. Sounds like they are pretty desperate. I will leave one of these reviews every time they send me an unsolicited email.

Great quality ceiling cloud and fixings with detailed instructions for installation. Delivery was fast and arrived exactly when expected.

They enter random delivery addresses for shipments—missing street, number, and even the recipient’s name. The moment I got the carrier notification, I emailed them immediately to make sure this was corrected as soon as possible. They replied claiming it was fixed, but it wasn’t. The carrier still had the wrong address. I called them, and their response was, “we don’t have time to fix this now.”

This level of incompetence from their shipping team is unacceptable, especially for a first-time customer. I’m honestly shocked that I ended up having to do their job for them. Extremely disappointing.

The puchased absorbers are very effectice, very well built and look great.
Very friendly and competent contact.
Fast shipping.
Very highly recommended.

Good quality and fantastic customer service. Their great return policy gives you piece of mind.

Very good communication, cooperation and advice. Very quick delivery. Had one panel damaged during shipping and got a replacement in no time. Quality great as always.

I was so thrilled to discover that GIK could turn my photos into acoustic art panels.

I received my delivery and opened the packaging last week.

My heart just sang when I saw how faithfully GIK had reproduced on acoustic fabric my all time favourite photos.

I also ordered the Impression Pro Series Corner Bass Traps and again when they arrived I was really impressed by the wood working. It look looked like an artisan had spent ages crafting them.

I have no connection with this company, but given how much I struggled with this process, I just wanted to share my experience

In case someone else with no knowledge, having built an excellent av system, discovers the concept of room treatment.

I genuinely don’t believe any of this would have been achieved without the high level of prompt personal customer service I’ve received from Lukas & Lindsay.

Looking back I found customer service to be the critical factor.

Because, starting with no knowledge, turning the theory of ‘treating’ my room into a practical purchase, was so much more mind blowing and far more complicated than I anticipated.

Without the sheer amount of prompt, helpful guidance I received, over and over again, I’d simply have given up and lost out on the opportunity I’ve now realised.

That is, for a cinema room of such beauty that it has well exceeded my expectations and boy does it sound as good as it looks and it sounds great!!!

GIK Acoustics is my go to room treatment. The GIK team are always extremely helpful when choosing the right treatment for your room. Highly recommend 5*****

I have ordered multiple panels from GIK Acoustics and I’m very pleased with how they work, their quality and appearance. They gave me free advise on how to treat my room and after installing the suggested panels, the sound in my home studio has greatly improved.

Recently I ordered a custom art panel for the first and they went the extra mile to customise my order and to help me get the right colour grading of the printed image. They have a first class customer service.