Givemecosmetics Reviews 

Reply from Givemecosmetics

5 hours ago

Hi Patricia

Thank you so much for your lovely review! 💕 We’re absolutely delighted to hear that you’ve had such amazing results from our Bond Repair Treatment. There’s nothing better than when other people start noticing the difference too! ✨

We’re so happy to hear your hair is looking healthy, shiny and feeling its best. Thank you for choosing Give Me Cosmetics and for taking the time to share your experience with us — we really appreciate your support! 🥰 X

Kind regards
Natasha

Reply from Givemecosmetics

A day ago

Hi Diane

We’re sorry to hear that you’ve been unhappy with your experience. We do, however, feel it’s important to clarify that our records show you have been in contact with a member of our customer service team throughout this process, so we’re disappointed to hear that you feel it has not been possible to speak to a real person as you have only spoken to human agents.

Our team has been actively trying to resolve the issue with your order and has requested some specific information from you in order to investigate what happened and arrange the appropriate resolution. Unfortunately, when the information requested isn’t provided, it can make it very difficult for our team to move things forward as quickly as we would like.

We completely understand how frustrating it is when an order isn’t received as expected, and we do want to get this resolved for you. We’re always happy to help, but we also need the information requested by our customer service team so that we can properly investigate and put things right.

We hope you’ll continue to work with our team so that we can bring this matter to a satisfactory conclusion. Thank you.

Give Me Cosmetics

Reply from Givemecosmetics

2 days ago

Hi Denise

Thank you so much for such a wonderful and detailed review! 💕

We’re absolutely delighted to hear how impressed you’ve been with both our products and customer service. It’s especially lovely to know that your hair is feeling shiny and smooth, even in this heat and humidity, that’s certainly a win! ✨

We’re also so happy that you loved the products enough to treat your daughter and daughter-in-law to a set, and that your friend enjoyed her birthday gift too. 🎁 It really means a lot to us to be part of those thoughtful gifts and special occasions.

And thank you for your kind words about our skincare range as well. Knowing that your friend noticed such a difference in how her skin felt is wonderful to hear.

We’re so grateful to have become your go-to place for beauty products, and we truly appreciate your continued support.

Thank you again! 🥰

Reply from Givemecosmetics

2 days ago

Hi Ellen!

Thank you so much for taking the time to leave such a lovely review! 💕

We’re absolutely delighted to hear that your daughter loved her birthday gift. It means so much to us to know that our product could be part of such a special occasion, and we’re so grateful that you chose to shop with us.

We hope she continues to enjoy it!

Thank you again for your kind words and support. 🥰

Give Me Cosmetics x

Reply from Givemecosmetics

Updated 2 days ago

Hi Sharna,

Thank you for taking the time to leave your review, and we’re sorry to hear that your mum was disappointed with her mystery bundles.

We do just want to clarify that the contents of these bundles are outlined in the TikTok listing before purchase, in line with TikTok’s requirements. The bundles in question are cosmetic/makeup bundles and do not include haircare products, so the items received are within the advertised product category.

While you may have received multiple of the same product type, such as lip oils and lip scrubs, the lip oils are supplied in different shades, meaning the three bundles are not identical in terms of their actual products/variants. The items you have mentioned, including the lip oils and lip scrubs, are all included within the bundle listing and description before purchase.

We completely appreciate that mystery bundles aren't going to be everyone's cup of tea, particularly if you're hoping for a wider variety of product types. However, the contents and product categories are provided before purchase so customers can make an informed decision on whether the bundle is suitable for them.

We’re really pleased to hear that you order from us regularly, and we’re sorry this particular purchase wasn't what you or your mum were expecting. 💕

Give Me Cosmetics

Reply from Givemecosmetics

2 days ago

Hi Loraine,

We’re really sorry to hear that your order arrived in a condition that left you disappointed, especially as you’ve shopped with us many times previously.

We completely understand how frustrating it is to receive gift boxes that haven’t arrived as expected, and we’re sorry that you also felt let down by the support you received when you contacted us. We never want a customer to feel that their concerns haven’t been properly listened to or addressed.

We appreciate you taking the time to share your feedback regarding the packaging and delivery, as this is something we can pass on to the relevant team to review.

We’re genuinely sorry that this experience has left you feeling that you no longer wish to shop with us, particularly given that you’ve been a returning customer. We do appreciate your previous support and hope we can have the opportunity to provide you with a much better experience in the future.

Give Me Cosmetics

Reply from Givemecosmetics

4 days ago

Hi Leanne,

We’re sorry to hear that you were unhappy with your experience. We’d like to clarify the circumstances surrounding this order, as the information provided in this review does not reflect the full details of our correspondence.

Your order was dispatched containing the items purchased. As part of our standard dispatch process, orders are checked and weighed before leaving our warehouse. The parcel was subsequently delivered by the courier.

When you contacted us to report that the parcel had arrived empty, we did not refuse to assist or dismiss your claim. We asked you to complete a form containing the relevant information so that we could formally investigate the discrepancy with our warehouse and courier. This information is required as part of our investigation process, particularly where an order has been checked and weighed prior to dispatch.

The images provided also did not show any visible damage to the parcel that would explain how all of the contents could have been lost in transit.

We appreciate that receiving a parcel without the expected contents is frustrating, and we do take reports of this nature seriously. However, it would be inappropriate for us to issue a refund or conclude what happened without first completing the appropriate investigation.

We are therefore unable to agree with the suggestion that we send empty parcels or that we are refusing to assist. We have provided the appropriate process for investigating the reported issue and have requested the information required to proceed.

We remain willing to review the matter should the requested information be provided, as we would always want the opportunity to properly investigate any reported issue. However, without the required information, we are unable to determine what happened to the contents of the parcel or take the matter any further.

Give Me Cosmetics

Reply from Givemecosmetics

Aug 3, 2026

Hi Lindsey

Thank you so much for taking the time to leave your feedback. We’re really sorry to hear that your experience with us hasn’t been what you hoped for, and we completely understand how disappointing it must have been to have an issue with your dry shampoo and feel that you didn’t receive a response.

We’re especially sorry to hear that you sent over videos twice and didn’t hear back from our team. This is absolutely not the level of service we aim to provide, and we’d really appreciate the opportunity to look into what happened here. We have sent you a request for further details if you could please provide them, as it is unusual that even our virtual assistant has not asked for further information before passing your enquiry over.

We’d also like to apologise that our Purple Shampoo & Conditioner didn’t meet your expectations. We know everyone’s hair is different, and while many customers love this range, we understand that it won’t be the perfect match for everyone.

Thank you again for sharing your honest feedback — it really does help us identify where we can improve.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Mrs Bubble,

Thank you for taking the time to share your experience. We are genuinely sorry to hear how upsetting and frustrating this situation has been, especially when the order was placed as a gift for your daughter. We completely understand how concerning it must feel to receive a delivery notification but then be unable to locate the parcel.

We would like to reassure you that we are absolutely not dismissing your concerns. When a parcel is marked as delivered by the courier, we do have to follow the required process and gather the relevant information from the tracking and delivery confirmation provided to us. This can sometimes involve checking delivery details first before we can move forward with an investigation or resolution.

We are also sorry that you felt unable to speak with a member of our team. We do offer support through our customer service channels, and during extremely busy periods our response times can be longer than we would like, but every customer contact is important to us and we never want anyone to feel ignored.

We would really appreciate the opportunity to look into this properly for you. If you could please update your Trustpilot review with your order number, or send this through to our customer service team, we can review the correspondence and check the next steps available with the courier.

We’re truly sorry for the frustration caused and hope we can help get this resolved for you.

Kind regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Rebecca

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you were disappointed with your mystery box and that the wait for your order added to your frustration.

We completely understand that waiting three weeks for your parcel would have been disappointing. We have recently experienced an exceptionally high volume of orders due to our sale period, which meant our dispatch times were longer than usual. While we do include a notice on our website advising that delivery times can be extended during busy promotional periods, we appreciate that not everyone sees this before placing their order, and we’re sorry this impacted your experience.

With our mystery boxes, the contents are selected at random, so there is always a possibility of receiving multiple products from the same category or duplicates. However, we do understand that receiving four lip products, including two of the same item, was not what you were hoping for and we appreciate your honest feedback.

We’re sorry that your mystery box didn’t feel like good value for you on this occasion. Your comments have been shared with our team as we’re always looking at ways we can improve the variety and overall experience for our customers.

Thank you again for taking the time to share your thoughts.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi there,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed and frustrated you feel, especially as a customer who has been with us for several years.

We completely understand how upsetting it is to be waiting for an order and feel like you’re receiving the same response without a clear update if you continue to message back our virtual assistant after providing details it will continue to talk, so it is best to wait for a human agent to pick this up, as you will have been notified that this will have been escalated. This is not the experience we want any of our customers to have, and we’re sorry that your recent orders have not met the standard you’ve come to expect from us.

We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information on our website advising that dispatch may take longer than usual during busy promotional periods, we appreciate that this does not make the wait any less frustrating when you are looking forward to receiving your order.

We’re truly sorry that this experience has left you feeling this way, and we appreciate you sharing your concerns with us.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Simone

Thank you for taking the time to share your feedback. We’re really sorry to hear that your order arrived later than expected and that the presentation wasn’t what you were hoping for, especially as this was intended as a special birthday gift. If you have ordered a bundle without packaging then this will be how the order arrives, in a shipping box, all orders do not come with packaging as you can see from the images and description on our website.

We always want our customers to feel excited when they open their orders, and we’re sorry that this wasn’t your experience.

We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately meant dispatch times have taken longer than usual. While we do provide a notice advising customers that orders may take longer during busy promotional periods, we appreciate that waiting two weeks after ordering is frustrating, particularly when the item is needed for a specific date.

We’re sorry again that we let you down on this occasion, and we appreciate you taking the time to share your experience.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Leesa,

Thank you so much for your feedback and for continuing to use our products — we really appreciate your support. 💜

We’re sorry to hear that you’ve been left frustrated while waiting for your refund. We completely understand how disappointing it is to be expecting funds back and not see them appear when you anticipate them.

We can confirm that your refund was processed from our side on 8th July. Once a refund has been issued, the funds are released back through the original payment method, and the time it takes to appear in your account is then controlled by your bank or payment provider. Unfortunately, this part of the process is outside of our control, and some banks can take several working days to display a completed refund.

We’re also sorry that you haven’t felt you’ve received enough communication from our team. We have been experiencing an extremely high volume of customer enquiries recently, which has impacted our usual response times, but we are working through all messages as quickly as possible.

We would recommend checking with your bank or payment provider using the refund date of 8th July, as they will be able to trace the funds on their side. If they require any further information from us, we’ll be more than happy to assist.

Thank you again for your patience and for your kind words about our products.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Harley

Thank you for taking the time to share your feedback. We really appreciate your comments regarding our products, and we’re sorry to hear that your experience with our delivery times and customer service has been disappointing.

We completely understand how frustrating it is to be waiting for an order, especially when you are expecting it within a certain timeframe. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately meant that dispatch times have taken longer than our usual service. While we do include information on our website advising that orders may take longer than usual during busy promotional periods, we appreciate that this does not make the wait any less frustrating.

We’re also sorry that you felt our customer service process did not provide the support you were looking for. We do use automated responses to help acknowledge enquiries and provide quicker information during busy periods, but we understand that customers also want a more personal response when they need help and you can asked for your email to be escalated, though our virtual assistant will do this anyway if it believes additional assistance is required.

We’re continually working to improve both our dispatch processes and customer support, and feedback like yours is really valuable in helping us identify where we need to do better.

Thank you again for sharing your experience, and we hope we can provide a smoother experience for you in the future.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Chloe

Thank you so much for taking the time to leave your feedback. We’re really pleased to hear that you managed to grab a great bargain during our sale, although we’re sorry that your Four Curls Full Haircare set was missing from your delivery.

We completely understand how disappointing it must have been to receive your parcel and find that part of your order wasn’t included, especially when you were excited to receive your products. We’re really glad to hear that our team was able to respond quickly and provide support — we always aim to make sure any issues are handled as smoothly as possible.

Thank you again for your patience and for your kind words about our customer service. We hope you enjoy your products once everything is with you! 💜

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Vonney

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re still waiting for your order and completely understand how frustrating this must be, especially as you have now run out of your products.

We know how disappointing it is to be expecting an order and have it take longer than anticipated. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information advising customers that orders may take longer than usual during busy promotional periods, we appreciate that this doesn’t make the wait any easier when you are relying on your products.

We’re sorry that the update you received didn’t feel more helpful. Our team is working through enquiries and orders as quickly as possible, and we appreciate your patience while we catch up.

We hope your order reaches you very soon, and we really appreciate your understanding during this particularly busy period.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Aug 3, 2026

Hi Brenda

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you have been, especially as your order was intended as a birthday gift and did not arrive in time for the occasion.

We completely understand how frustrating it must have been to be waiting for an order you had planned around, and we’re sorry that we haven’t met your expectations on this occasion. We have recently experienced an exceptionally high volume of orders due to our sale period, which has unfortunately impacted our usual dispatch times. While we do provide information advising that orders may take longer than usual during busy promotional periods, we appreciate that this does not make the delay any less disappointing.

We’re also sorry to hear that you sent multiple emails requesting cancellation and felt you had not received a response. Our team has been working through a significantly increased number of enquiries, but we understand that waiting for a reply can be incredibly frustrating, particularly when your request is time-sensitive.

We would really like the opportunity to look into your order and your cancellation request. If you could please provide your order number, we can review the current status and see what can be done to assist.

We’re truly sorry that this experience has left you feeling let down, and we appreciate you bringing this to our attention.

Warm regards,
The Give Me Cosmetics Team

Reply from Givemecosmetics

Jul 28, 2026

Hi Mike,

We’re sorry to hear you feel this way, however we do need to clarify that some of the information in this review does not appear to be accurate.

We are unsure where the comments regarding only receiving automated responses have come from, as we can see that our team has personally responded to your emails on multiple occasions, and we can also see that you have replied back to those messages. We would therefore appreciate it if you could clarify where the information regarding receiving no responses has come from, as this does not reflect the communication history we have on file.

Your order is also already in transit, and we have continued to assist you throughout the process. We would also like to understand whether you have contacted us using multiple email addresses or accounts, as this would be the only reason there may appear to be a lack of communication, as our records show replies have been provided.

We completely understand frustrations when waiting for an order, especially during busier periods, and we do apologise for any inconvenience caused. However, we always aim to respond to customers and provide updates where possible.

Please reach out to us with the details of any alternative contact methods used so we can investigate this further.

Give Me Cosmetics

Reply from Givemecosmetics

Jul 27, 2026

Hi Megan,

Thanks for your review!

We're so sorry to hear about your experience and completely understand how disappointing it is to be waiting for your order. We sincerely apologise for the delay and any frustration this has caused. We are currently experiencing exceptionally high demand, which has unfortunately affected our dispatch times. We kindly ask that you allow the full 10 working days for your order to be dispatched, as many orders are still being processed within this timeframe.

Thank you for your patience and understanding – we truly appreciate it, and we're working as quickly as we can to get your order on its way.

Give Me Cosmetics