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Gladly Software, Inc. Reviews 

1
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TrustScore 3 out of 5

3.2

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Company details

  1. Software Vendor
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  3. Software company

Written by the company

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. Gladly is loved and trusted by hundreds of world-class brands to deliver award-winning experiences and drive serious results —240 million conversations powered by Gladly Customer AI, $510M cumulative cost savings across brands using Gladly, and a 65% increase in CSAT scores. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

Contact info

  • 423 Broadway, 94030, Millbrae, United States

  • gladly.ai

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

This reseller website has stolen my…

This reseller website has stolen my photos and is listing my handmade products at an outrageous markup without my permission. They are harming small handmade brands and reselling larger retail brands at nutty markups like $25 for a bath and body works lotion. Their shipping times are crazy long because once you buy from them they are buying from us and have to build in extra time for that. I can only imagine how terrible their customer service must be given the products don't have descriptions or specs listed. This misrepresentation of our brand is dangerous for us as we try to grow a small handmade business.

11 March 2021
Unprompted review

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