Graysons Solicitors Reviews 

2,041
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making complex processes manageable. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times, often going above and beyond to achieve positive results. However, some customers noted needing to frequently chase for updates, experiencing slow progress and unresponsiveness. A few others mentioned communication issues, such as brief updates or difficulty reaching their solicitor, with some also describing instances of unprofessionalism or rudeness.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and great... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Claim

Customers consistently note positive experiences with their claims, often highlighting the care and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This firm have been top notch, be totally honest and transparent with them and they will provide exactly what they say. Went above and beyond before actually issuing proceedings. Didn't keep me in the... See more

Company replied

Rated 5 out of 5 stars

Graysons were amazingly supportive, reassuring and helpful throughout my journey, buying my 1st home. They use an app which was great and meant I could sign paperwork easily and quickly, making the pu... See more

Company replied

Rated 5 out of 5 stars

Following my Mother’s death over ten years ago, Graysons handled the probate for my father and subsequently his Will. Recently my Dad’s property needed to be sold and the staff at Graysons in Sheffiel... See more

Company replied

Rated 5 out of 5 stars

Caroline and Robyn have looked after all the details so well, including the ups and downs of selling and buying. They kept us very well informed and acted very fast once information arrived... See more

Company replied


Company details

  1. #38 of 59 best companies in Lawyer
  2. #13 of 24 best companies in Divorce Lawyer
  3. #7 of 7 best companies in Executor
  4. #19 of 35 best companies in Family Lawyer
  5. #26 of 36 best companies in Personal Injury Lawyer
  6. #29 of 43 best companies in Property lawyer

About Graysons Solicitors

Written by the company

Graysons is a Sheffield, Hathersage & Chesterfield based solicitors specialising in wills & lifetime planning, probate & estate administration, property, family, personal injury, occupational illness and medical negligence.

Based in Sheffield since 1925, Graysons Solicitors is one of South Yorkshire’s most established and respected Solicitors. Through its vibrant and progressive team of dedicated legal professionals—including six highly experienced partners—the law firm has built a reputation for providing expertly tailored legal advice. The firm’s Lexcel accreditation—the Law Society’s quality mark—is testimony to its excellent standards of management and quality of service.

Graysons is recommended in the Legal 500 2023 for its work in the areas of family, personal injury, private client and medical negligence.

We are here to help you with a range of high quality legal services, including:

  • Personal injury
  • Medical negligence
  • Occupational illness and injury
  • Property matters
  • Divorce and separation
  • Children matters
  • Domestic violence
  • Wills, trusts & inheritance tax planning
  • Probate and administration of estates
  • Powers of attorney

  • Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    2k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 61% of negative reviews

    Typically replies within 2 weeks

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    4.7

    All reviews

    (2,041)

    249 reviews in the last 12 months

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 4 out of 5 stars

    Emma was really helpful and explained…

    Emma was really helpful and explained everything really well. There were a lot of back and fourth from our estate agents due to a pushy buyer but Emma dealt with everything fantastically.
    Sometimes hard to get hold of but otherwise would recommend for your house purchase/sale and i will use again.

    26 June 2026
    Rated 5 out of 5 stars

    We used Graysons (Katie Birch) to draw…

    We used Graysons (Katie Birch) to draw up our Wills for ourselves and also my mum. Katie made the process easy when our Wills were not standard and also put right what a previous firm hadn’t done correctly (not a solicitors). Thank you Katie. Would definitely recommend

    20 July 2026
    Unprompted review
    Rated 5 out of 5 stars

    I had an excellent experience with…

    I had an excellent experience with Graysons Solicitors throughout my property purchase. The entire process was handled professionally, efficiently, and with great attention to detail.
    A special thank you to my solicitor Jessica, who was always helpful, responsive, and kept me informed at every stage of the transaction. I really appreciated the clear explanations and guidance, which made the whole process much less stressful.
    The purchase was completed smoothly, and I felt confident that everything was being managed properly from start to finish. I would highly recommend Graysons Solicitors to anyone looking for a reliable and professional conveyancing service.
    Thank you again for all your hard work and support.

    16 July 2026
    Rated 5 out of 5 stars

    They looked after my problem w great…

    They looked after my problem with great care an always kept me up with any news though out my claim. Always there when I rang them .very very happy thank you .

    10 July 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 5 out of 5 stars

    Thank to to Isabella Evans and Caroline…

    Thank to to Isabella Evans and Caroline Buxton. The sale went smoothly and was really fast. We were kept in the loop at ever stage and felt well informes and looked after. Thank you to all.

    1 July 2026
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 5 out of 5 stars

    Divorce is never easy but Angela Moores…

    Divorce is never easy but Angela Moores at Graysons really is the best at navigating divorce proceedings - especially where the matter is more complex. From liaising with the other side, gathering documents and advice for court or sharing her wealth of experience in finance and family matters she is definitely someone you would want there to help get the best outcome possible.

    8 July 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    Thank you so much for taking the time to leave a review we appreciate it.

    Rated 1 out of 5 stars

    Divorce Papers and full refund not provided after a promise and ombudsman involvement.

    Divorce - appalling service, extremely poor communication, my divorce has supposedly been resolved but no papers have been sent to me although these were promised months ago, I got the ombudsman involved, and Graysons promised a full refund due to the poor service but I am still waiting for this refund although it was promised months ago. I have had different solicitors over the months and none of them have updated me or provided my divorce papers despite being told that the divorce was finalised. My case was worked on by a different solicitor every week due to the high turnover of staff. I have been in conversations with Peter Clarke a senior member of the team and he promised my papers and a full refund plus compensation but still nothing.
    My divorce which is very straightforward is still not resolved and despite the ombudsman’s involvement in my case, Graysons have ignored his instructions to finalise the divorce and provide a full refund as I am still waiting, for both. Do not use this firm for a divorce as they are unprofessional, and do not know what they are doing, they are a disgrace.

    7 July 2026
    Unprompted review
    Graysons Solicitors logo

    Reply from Graysons Solicitors

    We have no record of you as a client.

    We have had no correspondence with the Ombudsman’s office concerning yourself and we have had no communication with you.

    If there is something you want us to investigate, then please provide details.

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