Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
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Review summary
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Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
Company replied
The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
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Company details
- #91 of 111 best companies in Building Materials Supplier
- #86 of 113 best companies in Bathroom Supply Shop
- #44 of 57 best companies in Door shop
- #54 of 66 best companies in Garden building supplier
- #61 of 68 best companies in Timber merchant
- #41 of 52 best companies in Plumbers' merchant
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2k reviews
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great service
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Haven't got my product yet.
Haven't got my product yet.
Went to collect to be given a sheet of paper and was told to come back again as none in stock. No idea how / when?
19 July 2026
Reply from Haldane Fisher
Hi,
We are looking into this now and will contact you with an update as soon as possible. We apologise for any inconvenience caused.
Haldane Fisher.
Reply from Haldane Fisher
We're so glad our staff made your experience good and that you appreciated our prices. Thank you for your kind words!
Delivery didn't arrive as advised on…
Delivery didn't arrive as advised on Thursday, I was then told Friday this was also cancelled and now put off until Monday.
Each time costs me a long journey to the site and time off work.
16 July 2026
Reply from Haldane Fisher
Hi Ian,
I’m sorry to hear about the repeated delays with your delivery. I completely understand how frustrating this must be, especially as each cancelled delivery has meant additional journeys to site and time taken away from work.
We apologise for the inconvenience caused by the delivery not arriving as originally advised on Thursday, and for the further delay when the Friday delivery was also cancelled.
We are looking into this with the delivery team to understand what has happened and ensure the order is progressed as quickly as possible. We will keep you updated regarding the revised Monday delivery and appreciate your patience while we resolve this.
Thank you for bringing this to our attention.
The order confirmation said we would be…
The order confirmation said we would be informed when the order would arrive. We weren’t. Consequently we were not at home when it came.
We arrived back to find a very irate driver who had unloaded everything by himself.
I emailed the sales department but am still waiting for them to respond. It doesn’t say much for their respect of their own employees either.
16 July 2026
Reply from Haldane Fisher
Good Morning Robert,
We appreciate you sharing your experience regarding the delivery notification and the subsequent arrival. We understand your frustration with the unexpected delivery and the delay in our sales department's response. We are actively looking into these issues to ensure better communication and service for all our customers.
Kind Regards
Sandra
Arrived on time
Arrived on time. Very helpful delivery driver, was actually the manager.
I would use again.
14 July 2026
Reply from Haldane Fisher
Good Morning Robert,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher. We love hearing our customers are happy especially when this involves one of the Haldane Fisher team. We look forward to welcoming you back to the branch very soon.
Kind regards
Sandra
Amazing customer service and fast delivery
I've made a flooring order online to be fulfilled by the Lisburn branch. Niall contacted me and made sure I had my order delivered on the same day, well packed and as deep as possible in the driveway so that I could still use the rest of the space for my car. Amazing service throughout.
23 July 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Douglas,
We are so pleased to hear about your positive experience with your recent flooring order from our Lisburn branch. It is wonderful to know that we were able to arrange a same-day delivery that was well-packed and thoughtfully placed to accommodate your needs. We truly appreciate you sharing your feedback.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Fabio,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
I have not yet received notification my…
I have not yet received notification my order is ready for collection.
[Update-I successfully collected my order after liaising with the Sales Manager and speaking with the Branch Manager ]
16 July 2026
Reply from Haldane Fisher
Good Morning Sabrina,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good service & delivery
28 September 2025
Reply from Haldane Fisher
Good Morning John,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Very personable driver who willingly…
Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. Only thing I would have liked would have been a phonecall to say they were on their way.
8 July 2026
Reply from Haldane Fisher
Good Morning Helen,
We're so glad to hear you had such a positive experience with our driver and that your sand order was delivered to your satisfaction! We truly appreciate your kind words and your intention to order from us again. We also appreciate your feedback regarding a pre-delivery phone call; we will certainly consider this for future improvements to our service.
Kind Regards
Sandra
Ordered several items 26th June it's…
Ordered several items 26th June it's now 21st July and I've just asked for a refund on a fence panel that never arrived excuse after excuse from broken down van to Lisburn sending the wrong panel.I understand things like this happen in business but why do customers have to suffer for it ? It should be corrected at source within days not weeks.
26 June 2026
Reply from Haldane Fisher
Good Afternoon Stephen,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good but not perfect
I ordered some fence horizontals from Haldane Fisher. The wood itself is very well priced indeed, the not so good aspect is the cost of delivery (delivery cost more than the wood itself) but this isn't any different to any other building supplier so not that much of a big deal.
One very good thing was delivery. It was quoted to be 5 to 7 days lead time but the wood was delivered literally within 24 hours, which was amazing.
The wood itself, it is OK but just OK. It is very soft wood so if you aren't careful, your fasteners will bore straight through. This isn't too much of an issue as if you are careful, it works. The main issue with the wood is that there was clear bowing from the offset which I was able to straighten out mostly but then when installing, one of the horizontals is twisted lengthways which I cannot straighten out and just have to put up with it not sitting flush against the fence post. This is the main negative of the purchase for me.
13 July 2026
Reply from Haldane Fisher
Good Afternoon Adam,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our fencing timber competitively priced and that your order arrived much sooner than expected. It's great to know our delivery service made such a positive impression.
We're sorry to hear that some of the timber had bowing and twisting, which made installation more difficult. While timber is a natural product and some movement can occur, we understand how frustrating it is when a piece doesn't sit flush, and we appreciate you highlighting this to us.
Your feedback is invaluable to us and will be shared with the team as we continue to improve the quality of the products we supply. Thank you again for choosing Haldane Fisher, and we hope to see you again soon.
Kind Regards,
Sandra
Reply from Haldane Fisher
Good Morning Ryan,
Thank you for taking the time to leave us a review. We're delighted to hear everything went smoothly and that you had no issues. We look forward to seeing you again in the future.
Kind Regards
Sandra
Staff helpful and friendly
Staff helpful and friendly. Collected an online order. All very quick nd easy.
12 July 2026
Reply from Haldane Fisher
Good Morning Hazel,
We're so glad to hear that our staff was helpful and friendly during your online order collection. We appreciate your kind words.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Ramona,
Thank you for your wonderful review! We're so pleased to hear that you experienced fast delivery and are happy with the product. We truly appreciate your recommendation!
Kind Regards
Sandra
Better communication
Order was a bit late but there was a genuine reason. Delivery guy was excellent. A bit more communication would have been appreciated.
17 July 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Brian,
We appreciate your feedback regarding the delivery time and communication. We're glad to hear our delivery person was excellent. We are working to improve our communication during delays.
Kind Regards
Sandra
Very helpful
Very helpful, there's an older gentleman who cut wood for me, and was so nice..His attitude was a breath of fresh air, nothing was any trouble.
10 July 2026
Reply from Haldane Fisher
Good Morning Jean,
Thank you for this wonderful review! We are so pleased to hear that you had such a positive experience with a member of our team. It's always great to know our staff are providing excellent service.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Elisha,
We're so happy to hear you found our pricing excellent and the pick-up and exchange process easy! We appreciate your positive feedback. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy navigation of site
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this service again or delivery for larger quantities. Thank you.
9 July 2026
Reply from Haldane Fisher
Good Morning Mrs Bailie,
We are so pleased to hear that you found our website easy to navigate and the purchase process straightforward. It's wonderful that our click and collect service met your expectations, and we appreciate you sharing your positive experience. We look forward to seeing you again in the future!
Kind Regards
Sandra
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