Hammond Cars Reviews 

5,320
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 569 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and attentive throughout the entire visit without ever applying any pressure to buy. Consumers deeply appreciate the clear information provided by the team, making test drives and all related paperwork remarkably straightforward and easy to complete. Some reviewers were not happy with the vehicle preparation, noting that certain cars had unexpected mechanical issues or required immediate attention shortly after driving away. People also mentioned finding minor cosmetic damages, scratches, or missing items that should have been properly checked and addressed before collection.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, informative, and never pushy... See more

Service

People report positive experiences with service, highlighting excellent and helpful staff from first contact... See more

Product

Reviewers mention ambiguous feedback about product quality, showing a high level of disagreement. Many... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more

Rated 4 out of 5 stars

We were expecting a professional dealer site with showrooms, sales and service bays etc. But it's basically a large portacabin surrounded by hundreds of used cars. We were about 90 minutes from the No... See more

Rated 5 out of 5 stars

Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more

Company replied

Rated 5 out of 5 stars

Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more


Company details

  1. #40 of 55 best companies in Used car dealer

Written by the company

Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Our promise to you

Written by the company

We are committed to our customers!
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,320)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kurtis of Hammonds Norwich made the…

Kurtis of Hammonds Norwich made the purchase of my son's first car smooth & hassle-free, and was able to answer all our queries in a friendly but professional manner.
Would definitely recommend if you are looking for a nearly new, quality condition vehicle at a competitive price.

27 August 2026
Rated 5 out of 5 stars

Relaxed atmosphere

Relaxed atmosphere. Nothing was too much trouble to sort. Quick and easy transaction. Kurtis was very helpful, informative and welcoming. Would definitely recommend to anyone.

28 August 2026
Rated 2 out of 5 stars

Not a great experience

Phoned up to book a test drive, staff had no idea where the car was. When we found it, it was very dirty. Decided to buy it, on day of pick up we’d asked for it to be cleaned. When we got there we then discovered loads of marks on the car that hadn’t been visible through all the dirt. Declined to buy it. They then kept calling to see if we’d looked through their other cars, but lost confidence in them by then.

13 June 2026
Rated 5 out of 5 stars

Highly recommend!

I worked with Jason at great Yarmouth Hammond cars, and he was amazing. He’s very easy to communicate with reliable and fed me all the information that I was looking for to make me feel comfortable in the purchase.

19 August 2026
Rated 5 out of 5 stars

Best dealer I’ve been to …

Would definitely buy from again the workers brilliant never got this service from Audi or other dealers not to mention the car was brilliant Audi q3 the train there 5hours was worth it they got straight on and we love the car and we can’t stop praising there services

15 August 2026
Rated 5 out of 5 stars

I brought my first car at Hammonds

I brought my first car at Hammonds, all the staff were really friendly and gave us time to look round on the forecourt without feeling pressured into buying one. When we found the perfect car, we were allowed to take it out for a test drive. Holly then talked us through the payment options which best suited us and made us feel comfortable and at ease. Thank you

14 August 2026
Rated 5 out of 5 stars

Very happy customer

Their representive willingly trudged around their vast site with me to licate vehicles that met my criteria. It was a very hot day and nothing was too much trouble. I had looked at many used cars for two weeks previously and found Hammond Cars to be priced very competitively. My purchase was accompanied by a test drive and a cup of tea. The process was without stress and I am a very happy cutomer. Thank you Hammonds! 5 stars.

13 August 2026
Rated 5 out of 5 stars

New car

We bought our car from the Ipswich branch. From the start we were made to feel welcome. We were greated by Harry who was very friendly and answered any questions we had nothing was too much trouble for him. The paperwork was straight forward and we were offered a drink while completing it. The only thing they could improve on is to offer a inside clean service which we would of happily paid for . On the whole we have had a pleasant experience with Hammond cars Ipswich.

7 August 2026

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