Hawes & Curtis Reviews 

Reply from Hawes & Curtis

19 hours ago

Hi Tizian

Thank you for sharing your feedback. 

We’re pleased to hear that you’re happy with the quality of our shirts, but we’re sorry to learn of your disappointment with the ordering process and the availability of items.

We understand how frustrating it is to place an order expecting to receive all your chosen items, only to be informed that some are out of stock. We appreciate your feedback regarding stock availability, delivery charges and the option to select alternative items.

Regarding your comments about contacting our Customer Service team, we have searched using the name provided in your review but have been unable to locate any emails from you. Our team aims to respond to all emails within 24 hours, Monday to Friday. 

We would welcome the opportunity to look into this further. Please contact our Customer Service team with your order details and any further information, so we can investigate your experience and assist you accordingly.

We apologise for the inconvenience caused and thank you for bringing these concerns to our attention.

H&C Team

Reply from Hawes & Curtis

1 days ago

Hi Ahamed

Thank you for taking the time to share your feedback. 

We are very sorry to hear about your experience at our Bullring Birmingham store and that the service you received did not meet the standards we strive to uphold.

We understand your concerns regarding the clarity of our alteration policies and the way the situation was handled by our team. We appreciate that this is not simply about the charge itself, but also about the importance of clear communication, professionalism and feeling valued as a customer, particularly after making a significant purchase with us.

We take feedback of this nature seriously and would welcome the opportunity to investigate this matter further. Please could you contact our Customer Service team and provide the date and approximate time of your visit, along with any further details about the incident? This will help us look into what happened and address your concerns appropriately.

We sincerely apologise for the disappointment caused and appreciate you bringing this to our attention.

H&C Team

Reply from Hawes & Curtis

Oct 13, 2026

Hi Doug

We’re sorry to hear that you’re disappointed with the outcome and understand your frustration regarding the issues with your suit trousers.

Our Customer Service team investigated the concerns you raised in consultation with our Quality team, who assessed the details provided and concluded that the issue was not due to a manufacturing fault. This is why we were unable to offer a refund for the suit. We appreciate that this was not the outcome you were hoping for, and we’re sorry that the process felt frustrating and took longer than expected.

We take feedback regarding both our products and customer service seriously, and we’re sorry that your experience has left you feeling disappointed. 

Thank you for taking the time to share your feedback.

H&C Team

Reply from Hawes & Curtis

Oct 13, 2026

Good Morning

We’re very sorry to hear that you’ve been disappointed with your cufflinks and understand your frustration, particularly given your many years of wearing double-cuffed shirts. 

We’re sorry that the outcome of your contact with our team was not what you had hoped for. As a name wasn't provided in your review we're unable to locate your contact with Customer Services. We take customer feedback seriously and appreciate you bringing this to our attention. We would welcome the opportunity to review your experience further, so please contact our customer care team with your order details if you have further details. 

Thank you for your feedback.

H&C Team

Reply from Hawes & Curtis

Oct 13, 2026

Hi Carl 

We’re very sorry to hear that your order has been delayed for so long. 

We completely understand your frustration please accept our sincere apologies for the inconvenience caused. 

We would like the opportunity to look into this matter and help get it resolved as quickly as possible, we can confirm you was advised to contact Global-E directly as advised on our website as your order was placed outside the UK. If you could please follow the contact details provided they will then investigate where your order is to get this resolved.

Thank you for your patience and taking the time to provide your review. 

H&C Team

Reply from Hawes & Curtis

Oct 13, 2026

Hi John

We’re very sorry to hear about your experience. 

This is certainly not the level of service we aim to provide. We understand how frustrating it must be to receive the wrong size and then experience difficulties arranging a return.

Please accept our sincere apologies for the inconvenience and the lack of communication. We would like the opportunity to look into this and help resolve the issue as quickly as possible. Please contact our customer care team with the Global-E reference number so we can escalate this with them.

Thank you for bringing this to our attention.

H&C Team

Reply from Hawes & Curtis

Oct 5, 2026

Hi John

We’re sorry to hear that you felt you weren’t able to speak with a human.

We’d like to reassure you that our Customer Service team is made up of real people who are here to help and respond to customer enquiries Monday to Friday, 9am–5pm. Our standard response time is within 24 hours, excluding bank holidays.

Our team is always happy to assist and will do their best to resolve any queries as quickly as possible via email or phone call. 

H&C Team

Reply from Hawes & Curtis

Oct 5, 2026

Hi Susan

We’re sorry to hear that you found it difficult to obtain a return form.

Our returns process is available on our website and provides clear, step-by-step instructions to help make returning an order as straightforward as possible. We can confirm you don't need a return form the return can be done on our Returns Portal on our website. 

If you need any assistance with your return, our Customer Service team is always happy to help and can guide you through the process and answer any questions you may have.

We’re sorry for any inconvenience caused and appreciate you taking the time to share your feedback.

H&C team

Reply from Hawes & Curtis

Oct 5, 2026

Hi Santosh

We’re very sorry to hear about your experience and completely understand how disappointing it must have been to receive only three of the four shirts you ordered.

We would, however, like to clarify the communication with our Customer Service team. Our records show that you contacted Customer Service on Thursday 1st October at 2:49am, and our team responded to your enquiry at 12:48pm the same day. We’re therefore sorry to see that you felt no one was responding, as our team did respond within the same day.

We take missing items very seriously and would always want the opportunity to investigate and resolve this for you. We can see you was advised to contact Global-E directly for them to look into this for you. If the issue is still outstanding, please continue to correspond with our Customer Service team so they can assist you further and ensure the matter is properly resolved.

We apologise for the inconvenience caused and hope we can restore your confidence in us.

H&C Team

Reply from Hawes & Curtis

Oct 13, 2026

Hi Goggin

Thank you so much for your continued loyalty over the past 10 years!

We’re delighted to hear that you’re still loving our shirts and that our customer service continues to meet your expectations.

Your support means a great deal to us, and we look forward to being part of your wardrobe for many more years to come.

Thank you for choosing Hawes & Curtis!

H&C Team