Ordered several tuxedo suits for the groom and groomsmen. The suits are of excellent quality. 100s wool with impeccable craftsmanship and fit, which was true to size and as presented on their web... See more
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Review summary
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Reviews shaping this summary
No email arrived my order which after a few days I had to reach out to customer services. It took two days to get a response from a ticket raised. When I eventually received contact it was quick an... See more
Company replied
Lots of back and forth w customer service; just to get a pair of pants put aside in Jermyn St shop; come up w an easier way to communicate - for customer and internally; when I arrived to collect my p... See more
Company replied
I recently bought shirts from Hawes & Curtis, and I’m genuinely impressed. The fit, fabric quality, and overall finish are top-notch. They feel premium, look sharp, and are extremely comfortable to w... See more
Company details
About Hawes & Curtis
Written by the company
Thank you for sharing your reviews with us
Since 1913 Hawes & Curtis has been the go-to brand for British classics, specialising in luxury shirts, fine tailoring, casualwear and accessories for men and women. The heritage brand offers innovative design, exceptional quality and outstanding value. Hawes & Curtis currently has 18 stores in the UK as well as a store in Germany. The flagship store remains in the heart of London on Jermyn Street, famous for its resident shirtmakers. Men's Shirts Men's Suits Men's Coats & Jackets Men's Accessories Women's Shirts Women's Suits Women's AccessoriesLive Chat
If you require an immediate assistance, our customer service team is available Monday to Friday via our live chat service.
Contact info
3rd Floor 9 Hatton Street, NW8 8PL, London, United Kingdom
- +44 808 168 1038
- customerservice@hawesandcurtis.com
- hawesandcurtis.co.uk
3.8
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Response in good time.
7 September 2026
Unprompted review
Reply from Hawes & Curtis
Hi Mrs S
Thank you for your feedback. We’re pleased to hear that you received a timely response from our Customer Service team.
We really appreciate you taking the time to share your experience and for choosing Hawes & Curtis. We look forward to assisting you again in the future!
H&C Team
Shocking service
They commit to delivery with 3-5 working days but fail. I phoned and asked where my item was and they ludicrously claimed it took 3-5 days to send it and then another 3-5 days for delivery which is not what their website says at all. Refused to reimburse me for the item. Totally shocking service. Do not use.
30 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi David
Thank you for taking the time to share your feedback. I’m sorry to hear that you were unhappy with the service you received and understand your frustration regarding the delivery of your order.
We would, however, like to clarify the delivery timescales provided on our website. The 3–5 working day delivery timeframe refers to the delivery period once the order has been dispatched. Orders also require processing time before dispatch, and this is outlined within our delivery information on the website. We do also advise the warehouse don't dispatch on Bank Holidays or weekends. We can confirm your order was dispatched in the correct time frame and with Royal Mail for delivery.
In relation to your request for a reimbursement, we are unable to offer a refund where the order has been processed in accordance with the stated terms and delivery timescales.
We value customer feedback and will take your comments on board, particularly regarding how our delivery information is communicated, as we want our timescales to be as clear as possible.
CS Team
The level of customer service I…
The level of customer service I received was quite satisfactory and went above and beyond in ensuring a positive outcome.
So not only am I impressed by the quality of the shirts, which I buy exclusively from Hawes & Curtis, I am also impressed by their customer service department.
Well done, yet another happy customer.
2 September 2026
Unprompted review
Reply from Hawes & Curtis
Hi Martin
Thank you so much for your wonderful feedback.
We’re delighted to hear that you were so pleased with the level of service you received and that our team was able to go above and beyond to ensure a positive outcome.
It’s particularly rewarding to know that, as a loyal Hawes & Curtis customer, you continue to be impressed not only with the quality of our shirts but also with the service provided by our Customer Services team.
We truly appreciate your continued support and loyalty. Thank you for choosing Hawes & Curtis, and we look forward to serving you again in the future!
HC Team
My package was left downstairs by Royal…
My package was left downstairs by Royal Mail delivery person main entrance of the building and due to this my package has been stolen/lost. I provided Serena with so much proof and also Police Crime number and after almost 1 week Serena of Hawes and Curtis did not resolve the issue and I didn't get a replacement of my order or my refund. I have now contacted my credit card bank and will open a dispute claim against Hawes and Curtis. I find Serena to have not enough knowledge how to handle situations lile this. I didn't authorise Royal mail to leave my package downstairs or anywhere in embassy house building as there's no safe place to leave packages, package was not handed to me by the delivery person of Royal Mail, Hawes and Curtis as the sender is responsible for my package been lost/stolen and left main building entrance by Royal Mail. Very disappointed with their service received and I will not ever buy from Hawes and Curtis again. Dispute with my bank jas been opened for not received what i paid and waiting for my refund to me made by my bank.
Reply to HC message;
The Royal mail delivery person didn't deliver the package, my order to me hand to hand neither did he bring rhe package to my door, instead he left my parcel downstairs main building that has over 100 flats in this building. I dont need to visit Royal mail and change delivery or update delivery, you as the seller/ sender must make sure that your courier used must deliver the package your buyer paid for to his door flat and hand over to his hands. You as a seller are responsible therefore for missing package that your courier has left downstairs main building entrance and as a result it has been taken by someone. Delivery shows as delivered and pictures attached on Royal mail tracking site show package was left downstairs main building entrance, and not handed to me in person. You as a seller have failed to resolve this with Royal mail and made decision to not refund your buyer or send replacement of the order even after Police Crime reference was provided to you, pictures of tracking showing parcel left downstairs also other documents as a proof, yet you chose to ignore all of the proof provided.
Buyers be aware if your package you order from Hawes and Curtis are lost left downstairs by their courier used, even you didn't sign or wasn't handed over to you by courier HAWES AND CURTIS WILL NOT REFUND YOU!!! THINK TWICE BEFORE YOU ORDER ONLINE.
22 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Ibo,
Thank you for taking the time to leave a Trustpilot review.
Following a full investigation, Royal Mail confirmed that the parcel was successfully delivered to the delivery address provided at the time of purchase. As part of this process, we supplied the proof of delivery and GPS delivery data that was provided by the courier.
We always encourage our customers who are aware of potential delivery security issues to make use of the delivery management options available through Royal Mail where applicable.
As the courier has confirmed successful delivery and the investigation has now been completed, we are unable to challenge or overturn Royal Mail's findings.
All available avenues of investigation have been exhausted and the courier has confirmed successful delivery. We consider this matter resolved. Should you have anything else you need assistance with, please get in touch with our customer service team.
Thank you for your understanding.
HC Customer Service Team.
Reply from Hawes & Curtis
Hi Graham
Thank you for your kind feedback.
We’re delighted to hear that you found our team helpful and polite. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
HC Team
These guys are really good
These guys are really good ! I've purchased 5 shirts over the last 3 years from H&C and they've all been brilliant quality at an excellent price. The last shirt I bought in August had a slight fault, which when reported, was dealt with immediately with no quibble and a replacement sent within 3 working days. Thank you Shuma, great service and your help is very much appreciated.
1 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Nick
Thank you so much for your fantastic feedback and for your continued support of Hawes & Curtis over the past three years. We’re delighted to hear that you’ve been consistently pleased with the quality and value of our shirts.
While we’re sorry that your most recent shirt had a fault, we’re pleased that Shuma was able to resolve this quickly and efficiently for you. We’ll be sure to share your kind comments with her, as we know how much our team appreciates recognition for providing great customer service.
Thank you again for your loyalty and for taking the time to share your experience. We look forward to welcoming you back for many more shirts in the future!
HC Team
Don't buy from Hawes & Curtis
Don't buy from Hawes & Curtis. Awful suits, awful customer service.
I wish I had read the reviews before making a purchase.
Extremely disappointing returns policy:
I bought a suit online from Hawes & Curtis, including trousers where I selected a shorter inside-leg length. I accept that they class this as “customised”.
However, when the trousers arrived, I was extremely unhappy with the fit and how they appeared compared with the product represented online. I therefore sought a refund.
Despite repeatedly explaining that I was relying on my statutory consumer rights under the Consumer Rights Act 2015, rather than simply exercising a change-of-mind return, Hawes & Curtis refused to consider the matter and simply referred me back to their policy stating that customised trousers cannot be returned.
In my view, this completely fails to address the distinction between a company's own returns policy and a consumer's statutory rights where goods are alleged not to conform to the contract.
Customer service was ultimately unwilling to engage with the substance of the complaint and closed the case.
I would not buy a suit from Hawes & Curtis again, and based on this experience I would recommend that anyone purchasing a suit online thinks very carefully about their returns policy before ordering.
26 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Ross
Thank you for taking the time to provide such detailed feedback. We are sorry to hear that your experience did not meet your expectations.
We appreciate your concerns regarding the fit of the trousers.
Our policy regarding altered garments is in place because such items are made to the specifications selected by the customer and are therefore subject to different return conditions. We can confirm it is advised the item can't be returned before adding the item to your basket and on your confirmation email.
We would welcome the opportunity to review your order and the correspondence relating to your complaint to ensure that the matter was handled appropriately, if you feel there is a fault with the trousers on size you can provide photographs with the measurements for this to be reviewed. If you would be willing to contact us directly with your order details, we would be happy to investigate this further.
We sincerely regret the frustration caused and appreciate your feedback.
This is very bad 👎 service for charging…
This is very bad 👎 service for charging the customer twice the items had been returned. Delivery charge and return charge which are unexpected.
If anyone what's to buy clothes this shop be ready to pay double price
20 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Amina
Thank you for sharing your feedback. We sincerely apologise for any confusion or inconvenience caused regarding the delivery and return charges.
We understand your concern and appreciate you bringing this matter to our attention. Our charges are applied in accordance with our delivery and returns policy, which is provided to customers at the time of purchase.
We have looked into this and unable to see any emails from you to our Customer Service team regarding your order. We would be happy to review the details of your order and clarify the charges applied. Please contact our customer service team with your order details so that we can investigate the matter and assist you further.
We value our customers’ feedback and will continue to work towards providing a transparent and positive shopping experience.
Online orders cancelled without explanation
Having repeated online orders being cancelled with no information provided.
Seems to be an issue with their online ordering system in the UK. Customer Service is slow and inefficient.
19 August 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
Excellent products and customer service.
19 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Frank
Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with both the quality of our products and the customer service you received.
We truly appreciate you taking the time to share your experience and thank you for choosing Hawes & Curtis. We look forward to serving you again in the future!
HC Team
Disappointed
No email arrived my order which after a few days I had to reach out to customer services. It took two days to get a response from a ticket raised. When I eventually received contact it was quick and efficient but did not support me with an order number or invoice just a link to when my order would arrive.
I am also very disappointed with one of the ties I received.
The tie with the fluer de lis pattern, the tie arrived shiny and looked like it had been pressed with an iron.
I understand they were on sale but I expected more from such an esteemed brand.
7 August 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the issues you experienced with your order and the delay in receiving information about your purchase.
While we’re pleased that our Customer Service team was able to assist you once they made contact, we appreciate that waiting two days for a response. We can confirm our Customer Services team respond to all emails within 24 hours Monday-Friday. You can of course locate your order number on your order confirmation email. If you're not able to locate that email, please email our Customer Services team who would be more than happy to provide you with your order number and an invoice.
We’re also sorry to hear that you were disappointed with the quality and appearance of the tie. We truly appreciate your feedback and apologise that your overall experience fell short of what you should expect from us.
H&C CS
BEST POLO SHIRT 2026 GREAT COLOUR
Great price fast delivery replied to my email mails very polite
Many thanks
5 August 2026
Unprompted review
Reply from Hawes & Curtis
Hi Valerie
Thank you so much for your kind review.
We’re delighted to hear that you were happy with our pricing, fast delivery, and friendly communication.
We truly appreciate your support and look forward to serving you again.
CS Team
Rude Manager in Edinburgh Store; Gaslit by customer services
My partner has previously purchased three suits from Hawes & Curtis and has always been pleased with the quality their products. He visited the Edinburgh store hoping to purchase a replacement suit carrier, as the one he previously received had become damaged. Unfortunately, his experience in store fell far short of the standard of service one would expect from a premium menswear retailer.
Upon entering the store, he was not greeted in person. Instead, a female sales assistant called out, "Can I help you?" from the back of the store, rather than approaching him to offer assistance. After he explained that he was a returning customer who had previously purchased three suits and was looking to buy a replacement suit carrier, the sales assistant went to fetch the manager. He explained he was happy to pay for a suit carrier replacement. The manager then came out and, without introducing himself, greeting my partner, or asking any follow-up questions, simply said, "John Lewis." That was the entirety of the interaction. While I appreciate that Hawes & Curtis may not stock replacement suit carriers, the issue is not that the item was unavailable. It is the manner in which my partner was treated.
I subsequently emailed the customer service team, requesting communication with the store to ensure this did not happen again. While customer services did investigate, they informed me that 'The team has assured me that our colleague was polite'. I work in retail myself, albeit for a business of a lower calibre than Hawes & Curtis. We also sell suits and suit carriers, and I cannot imagine responding to a customer's enquiry in such a dismissive and abrupt way. In my 8 years' retail experience I have never responded to valued customers' questions with an abrupt two word answer. The insistence of politeness is an insult- my partner left feeling embarrassed and dejected, as though he had been spoken to as less than human. After spending hard-earned money on suits previously and choosing to return to the business, the quality of service was not there.
24 July 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon,
Thank you for your review.
We are really sorry to hear about the issue you have experienced.
Sadly, as there is not enough information to allow us to look into this further for you. Please could you provide us with more details by sending us an email at customerservice@hawesandcurtis.com, and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
It was very nice to communicate with…
It was very nice to communicate with Miss Laura as she gave me the fastest service for my issue. I will shop with this brand again for the quality and service.
8 June 2026
Unprompted review
Reply from Hawes & Curtis
Hi Khaleda
Thank you so much for your lovely feedback. We’re delighted to hear that Laura was able to assist you quickly and efficiently and provide you with such a positive customer service experience.
We’ll be sure to pass your kind comments on to Laura, as we know she’ll be pleased to hear that her support made a difference. It’s also wonderful to hear that you’re impressed with both the quality of our products and the service you received.
Thank you for choosing Hawes & Curtis, and we look forward to welcoming you back again soon!
H&C Team
No reply to email regarding return
No reply to email regarding return.
Tried telephoning- no reply. Kept cutting line off immediately!
Will never order from this company again
I advise that no one does!
24 July 2026
Unprompted review
Reply from Hawes & Curtis
Good Afternoon,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com) and include “Trustpilot Review” in the subject line of your email.
Can you please confirm your order number.
Once we receive the additional information, we will be able to investigate and assist you further.
H&C CS
Very impressed
Very impressed - I ordered on 9 July, 2026 which included an adjustment to the length of a suit trousers, the whole order was dispatched on 10 July, 2026, and I got it on 14 July 2026 ... I live in the Sheffield Area.
When I unpacked the delivery of 4XShirts + 2xPiece Suit, every thing was in excellent condition + Trouser length was perfect. Unfortunately, the Jacket width didn't fit - difference is 5 inches - such that I couldn't close it, which is a real shame because it fitted every other way. However, the return conditions enclosed in the package are totally clear, including the fact that you have 28 days to Exchange.
I cannot fault this service or the quality of the goods - I will definitely shop here again !!!
15 July 2026
Unprompted review
Reply from Hawes & Curtis
Hi TL
Thank you so much for taking the time to share such detailed feedback. We’re delighted to hear that you were impressed with the speed of your delivery and that your personalised trouser alteration was completed perfectly.
It’s wonderful to know that your shirts and suit arrived in excellent condition and that you found our return and exchange information clear and easy to follow. We’re sorry, of course, that the jacket fit wasn’t quite right, particularly as it fitted well in every other respect, but we hope the exchange process is just as straightforward.
We truly appreciate your kind comments about both the quality of our products and the service you received. Thank you for choosing Hawes & Curtis, and we look forward to welcoming you back again soon!
H&C Team
Customer service was excellent
Customer service was excellent, highly satisfied
14 July 2026
Unprompted review
Reply from Hawes & Curtis
Hi J Stevenson
Thank you for your wonderful feedback.
We’re delighted to hear that you were highly satisfied with the customer service you received.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind comments on to the team. Thank you for choosing Hawes & Curtis, and we look forward to assisting you again in the future!
H&C Team
I visited the Westfield Shepherd’s Bush…
I visited the Westfield Shepherd’s Bush H&C shop today. I received really great service from the three members of staff I met there. Each of them were very helpful and courteous and couldn’t do enough to help me. (I felt compelled to write a review because I received the polar opposite from the ignorant and rude staff at Charles Tyrwhitt a few minutes before). I know where I will be shopping for my work clothes in future. Thanks guys!
11 July 2026
Unprompted review
Reply from Hawes & Curtis
Hi Craig
Thank you so much for taking the time to share your experience. We’re delighted to hear that you received such excellent service from our team at the Westfield Shepherd’s Bush store.
It’s wonderful to hear that our colleagues were helpful, courteous, and went above and beyond to assist you. We’ll certainly share your kind feedback with the team, as recognition like this means a great deal to our staff.
We’re thrilled to know that you’ve chosen Hawes & Curtis for your future workwear and look forward to welcoming you back to the store again soon. Thank you for choosing Hawes & Curtis!
H&C Team
Wrong size. Bad service.
I ordered a 38 short jacket, the one I got is bigger than my 40 regular. Nobody answers the customer service calls, email takes forever to respond. Avoid!
6 July 2026
Unprompted review
Reply from Hawes & Curtis
Good afternoon John,
Thank you for your review.
We are sorry to hear about the issue you have experienced. To allow us to look into this further and assist you, could you please provide us with more details at customerservice@hawesandcurtis.com, and include “Trustpilot Review” in the subject line of your email.
Once we receive the additional information, our customer service team will be able to investigate and assist you further.
Kind Regards,
H&C CS
I've been buying colourful shirts for years.
I've been buying colourful shirts and trousers from this company at their Edinburgh shop for quite a few years now. It's always been a pleasurable experience with friendly, knowledgeable staff helping to choose but without any hard sales pitch. I recently had very good service from one assistant, Satty I believe his name is, which encourages me to come back again even though my wardrobe is bursting.
3 July 2026
Unprompted review
Reply from Hawes & Curtis
Hi Stephen
Thank you so much for your wonderful feedback and for being such a loyal Hawes & Curtis customer over the years. We’re delighted to hear that you’ve consistently enjoyed visiting our Edinburgh store and that our team has always provided friendly, knowledgeable advice without any pressure.
We’re especially pleased to hear that Satty looked after you so well during your recent visit. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate the recognition.
It’s fantastic to hear that we’ve given you another reason to return, even with a wardrobe that’s already bursting! We look forward to welcoming you back to the Edinburgh store and helping you add a few more colourful favourites to your collection.
H&C Team
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