H.C. Andersens Istandsættelse Reviews 206

We hired them to handle the renovation and cleaning of our home prior to the move-out inspection, as well as the move-out inspection itself.

H.C. Andersens Istandsættelse did an excellent job, leaving us with absolutely nothing to do, and ensured we received our full deposit back. We worked with Mark, who was always positive and found constructive solutions to any changing circumstances. I must mention that he occasionally took a while to reply to emails, but his work was flawless. The price they quoted was also reasonable compared to their competitors in the market.

I had an excellent experience with H.C. Andersens Istandsættelse and can highly recommend their service , especially for expats.
My apartment was managed by Newsec, and I had a very short time window between my last day in the apartment and the move‑out inspection. This was further complicated by the vacation season in May, which usually makes scheduling difficult. Despite this, the team managed everything smoothly and delivered the work on time and to a very high standard.
I coordinated mainly with Mark, who was professional, responsive, and very easy to communicate with throughout the entire process. Everything was clearly explained and handled efficiently, which made the experience completely stress‑free.
One of the biggest benefits for me was that I did not have to attend the move‑out inspection at all. For someone unfamiliar with all the local rules and processes, this was incredibly helpful and reassuring.
I also received quotes from several different companies, and H.C. Andersens Istandsættelse was clearly the most reasonably priced, while still delivering excellent quality. I am very happy with my decision.
I would definitely use their service again and will recommend them to all my friends who are moving out. A reliable, professional, and expat‑friendly service from start to finish.

My wife and I hired H.C. Andersens Istandsættelse to complete move-out renovation work for our Balder apartment in Copenhagen for a fixed price of 30,960 DKK.

The work was not completed to Balder's standard by the inspection date despite this being a condition of the agreement.

As a result, the apartment was not delivered in the required condition, and we incurred a documented financial loss of 15,967.53 DKK through deductions from our deposit.

We provided the company with the inspection report and requested reimbursement. The company confirmed receipt and stated in writing multiple times that the refund would be transferred.

Despite these written assurances over several months, no payment has been made.

As of today, over seven months later, the amount of 15,967.53 DKK remains unpaid

Based on this experience, we do not recommend working with this company.

Summary of Experience

We hired H.C. Andersens Istandsættelse to complete move-out renovation work for our apartment in Copenhagen for a fixed price of 30,960 DKK.

The work was not fully completed before the move-out inspection on 16 September 2025, despite this being a condition of the agreement. As a result, the apartment was not delivered in the required condition, and we incurred a documented financial loss of 15,967.53 DKK through deductions from our deposit by the rental company.

We provided the company with the inspection report and requested reimbursement. The company confirmed receipt and stated in writing multiple times that the refund would be transferred. Despite these written assurances over several months, no payment was made.

As of today, the amount of 15,967.53 DKK remains unpaid.

Based on this experience, we do not recommend working with this company.

My partner and I used H.C Andersens to take over the whole apartment renovation and handover process for our apartment in Valby. Being an expat, I did not know many people that could give recommendations for a company to help us with the whole apartment renovation process, but I found H.C Andersens online and choose them because they have really high trustpilot reviews.

My partner and I were very happy with the results! We asked for their help around a week before we had to hand over the keys and despite the tight deadline they made the place spotless without the apartment rental company requiring any additional repairs.

I will recommend them to anyone looking for a company to take over the whole renovation and apartment handover process moving forward.

I asked for a quote, they sent me a calendar invite for a phone meeting with Niki *** to discuss the details. I didn't get the call or any message ever since.

Update: After my review I got a call from them. They apologized and told me that there was an error in their IT system that sets up these meetings.

I am surprised this company has any good reviews! Perhaps it was only me having such terrible service.
Hired this company to do the move out renovation on the apartment we were renting from Balder. After all the nice promises, we payed the 50% advance and left the apartment for the renovation.
The end result is the job poorly done and some parts not done at all, delayed handover of the property to Balder. Due to that Balder has redone most of the renovation on their own terms and double charge us for the works. Also due to delayed handover they have charge us with additional rent. So we lost our deposit, got extra charged by Balder.
Mark or anyone from this company is not answering my phone calls or emails.
We were hoping to save some 5000dkk by hiring this company but in the we lost like 60000dkk because of them.
It seems like the only option left for us is to go the legal route and try to get at least compensation that way.

We have received all our deposit back after 6+ years in our rental apartment. Everything was taken care of, all questions were answered, and we had the prefect customer experience from day one.

I did thorough research before choosing H.C. Andersen for our move-out inspection, and I’m so glad I trusted the Trustpilot reviews and followed my instincts.

Mark provided excellent service from start to finish. The inspection day went smoothly, with no issues or comments, and we’re now hopeful we’ll receive our full deposit back.

The team was highly professional from the beginning—there was no need for any follow-up, and they were always quick and happy to answer our questions. As many know, getting the deposit back from Newsec isn’t easy, so a big thank you to H.C. Andersen for making this part of the process stress-free!

Pålidelig, god og fleksibel service - tak to Mark og hans team for at sikre os at vi fik fuld refundering af depositum.

Mark has been my point of contact and he has been very friendly, approachable and knowledgeable which brings in very professional and good quality work in committed timeline. Move out inspection with my landlord has been smooth sailing and it got over in less than 15 minutes with zero complaint ensuring 100% refund of my deposit.

They are very nice and very professional. They also offered a very reasonable price.

I worked with them to renovate my apartment after moving. I left the house with the moving truck and within a few days they renovated everything. They also did the moving inspection on my behalf while I was in Germany.

In summary, everything went very well and my landlord is now refunding my full deposit. Not only I saved money but also I didn't have to do any house work at home.

I decided to use H.C. Moving out services for both grinding floors and professional moving out cleaning and I was very satisfied with their service, prompt communication, flexibility on providing solutions and the final outcome. Plus, whenever hiring their services they will guarantee the full price of it and if the moving out inspectation finds anything of less, H.C. will refund the amount in question.
Moving out in Copenhagen, if not in whole Denmark, is a huge hassle and stressful “event” sometimes, so having professional care takers of this situation for a more fair and explained price, is much appreciated.

Happy to give a 5 star to HC Andersens Istandsættelse! It is one of the few companies that would offer in-person visit to see what needs to be done and the price that they quoted afterwards was reasonable compared to other companies that I've been in contact to. Not to mention the quick response from their staff, and the English version of their company website. Happy to recommend their service.