Hearing and Brain Centers of America Reviews 

47
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, empathetic, and professional demeanor, making interactions pleasant and supportive. Exceptional customer service is frequently highlighted, with people appreciating the staff's attentiveness, knowledge, and willingness to address concerns. The thorough and personalized care, where specialists take time to understand individual needs, leads to significant improvement in hearing and overall satisfaction with the products. However, some customers also noted the company's unique approach, considering the brain's role in hearing, alongside excellent aftercare and a comfortable environment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers describing the staff as professional, caring, and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their new hearing... See more

Customer service

Users describe positive interactions with customer service, highlighting their caring, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This isn’t your typical audiology or hearing doctor’s office. They go far beyond simply checking your ears—they dig deeper to uncover the root of your hearing issues, even exploring how your brai... See more

Rated 5 out of 5 stars

I started wearing hearing aids a year ago, and I'm pleased with how they have helped! Chelli and Taya were great from my very first meeting and with the follow-ups. They explained well about how th... See more

Rated 5 out of 5 stars

Hearing and Brain Center in Bountiful is staffed by the most welcoming, empathetic people one could hope for! I am a musician and a live sound professional, and they took that into account as they pro... See more

Rated 5 out of 5 stars

I am treated like a family member at the Hearing and Brain Center in Worcester. Joy takes care of my every need when my hearing aides are dirty or not working properly. Theresa, the audiologist, is pa... See more


Company details

  1. Audiologist
  2. Hearing Aid Shop

Written by the company

Hearing & Brain Centers of America are America's Highest Rated Hearing and Tinnitus Health Care Offices. If you are searching for hearing loss or tinnitus treatment from a team of doctors and specialists who strive to be the area’s best, then you’re in the right place. Choosing a new audiologist for you or a loved one can be challenging, especially when you’re looking for one with extensive experience who provides high-quality care and cutting-edge treatment technology. At Hearing and Brain Centers of America, our team knows what it takes to provide all this and more. We offer personalized care with lasting results and quality you won’t find anywhere else. Plus, all our treatments are backed by a 100% Satisfaction Guarantee! Dr. Darrow, Director of Treatment, holds a Ph.D. from a joint Harvard Medical and M.I.T. program focused on Speech and Hearing Bioscience and Technology. As a research associate at the Eaton Peabody Lab at the Massachusetts Eye and Ear Infirmary, Dr. Darrow contributed to the development of next generation auditory prostheses. His most recent contribution to patient access and affordability was advocating nationwide for a low monthly subscription option for the medical treatment of hearing loss and Tinnitus.


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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4.8

All reviews

(47)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow, the birds got closer!

This clinic is great. It's too early to know about whether it will help the tinnitus, but the hearing aids are far more functional than I thought they would be. And the care and precision of the measurement process by the staff is encouraging. Now when I step outside the birds are yelling at me to stop and listen, and take delight in their sounds.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Dr Rauctt listened to my concerns and…

Dr Rauctt listened to my concerns and problems with my hearing aids that I had for over five years. The feeling that my head was in a bucket and I couldn’t understand half of what people were saying. She asked how my tinnitus affected me in my day to day activities.
She did a thorough hearing test and explained the extent of my hearing loss. After fitting me with the option hearing aids that are adjusted to my hearing needs for the first time in years I can finally hear!! Things are not louder but clearer. I finally feel that I am part of the conversation, not sitting in the background faking my way through. I don’t even “hear” the tinnitus while wearing my hearing aids. I am totally thrilled with the results so far and it’s only been three weeks. My hearing and clarity is a 100 times better than my $5000 hearing aids. It’s like I got part of my life back!! I highly recommend Hearing and Brain Centers.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch!

The staff at Hearing and Brain Centers in Temple is amazing. Thy have worked with me to get my hearing aids fine tuned for ME! They’re always available to answer questions and listen to any concerns I have. I would recommend them highly!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

This hearing and brain center is like…

This hearing and brain center is like nothing I have ever seen! I have suffered with Tinnitus for decades! I thought no treatment would help me but I was wrong! The other hearing doctors just slap an one size fits all solution on you and wish you luck. The detail on how they match what your ear and brain needs to function was amazing to see! I would recommend them to any one with any hearing loss and Tinnitus issues!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Hearing&Brian center Richfield

I just had my annual check up with Brandy and Trista they are some of the most caring and professional people that I have had help managing my hearing loss and tinnitus they are the model for professional customer service and care I’m very grateful for the treatment and services they provide

19 May 2026
Unprompted review
Rated 5 out of 5 stars

We appreciate the thorough annual checkup

We appreciate the thorough annual checkup and latest technology to meet my dad's personalized hearing needs. Shellene Hawkins was friendly, professional, and skilled in all areas of the checkup, diagnosis and needed adjustments to his hearing aids. Our family greatly appreciates the good care for dad's hearing needs.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

We are thrilled to get our life back. What an amazing difference in the brain center hearing aids and previous companies we’ve spent thousands of dollars on.

My husband and I have gone through 5 hearing aid companies and have been very unhappy but didn’t think we had any more options. We just didn’t know where to turn. I got an advertisement to go to a lecture about hearing loss and decided I had nothing to lose. My husband wasn’t very happy about going but he did.
The appointment rewarded us by screening our hearing us and giving us results. Free! We were amazed at how severe our hearing was. Our granddaughter is getting her masters degree in speech and hearing helps. She saw both our results and said, “grandma, now I can understand why you can’t hear!”
We met with the Dr on a Friday and paid a deposit so my husband could get his that day to see if they helped. Needless to say, he was sold on them. We went to a lecture that night and he could hear every word and I couldn’t hear anything. We signed up to get new hearing aids for me on Monday.
We are both extremely happy and are sharing our results with anyone that will listen to us.
The only regret we have is that my husbands hearing aids are only 1 1/2 years old from the previous place. It’s hard to put a price on being able to hear again. We are telling everyone they need to trust these very knowledgeable professionals.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Lifestyle and expectations were also…

Lifestyle and expectations were also discussed in appointments as well as testing. The service was excellent, all included in the price of my hearing aids.

Thanks to Dr Darby for his expertise, spending time with me in every appointment and honesty about my hearing loss options.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly environment

Very friendly environment. I was greeted with a smile and was treated very professionally. They were concerned with educating me on my situation and getting me the best treatment. I highly recommend them for your hearing needs

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful hearing clinic

Wonderful hearing clinic. The kindest doctor who has helped my hearing and tinnitus. She truly cares and they spent alot of time with me I can’t recommend this place enough!!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and caring about your hearing needs.

The whole staff is so professional and they go out of their way to make you feel comfortable and that all your needs are met. The doctor is wonderful and spends as much time as necessary to understand your hearing needs. Then runs test and make adjustments to make sure that your hearing devices are working optimally for your hearing needs. Never feel rushed. Such a great experience. I would recommend them to anyone.

21 January 2026
Unprompted review

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