Hellamaid Reviews 

52
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the service for its efficiency, thoroughness, and impressive attention to detail. The staff are frequently highlighted for being polite, friendly, and professional. The booking process is described as easy and seamless, with many appreciating the online system, prompt confirmations, and the service's overall consistency. However, some people mentioned that the cleaning quality was occasionally below expectations. These reviewers reported that certain areas were not cleaned properly or that basic tasks were missed, including floors not being adequately cleaned, visible grime remaining, or areas being left untouched.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the excellent cleaning... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction and noting... See more

Booking process

Customers report positive experiences with the booking process, finding it easy and simple to use, with many... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers praising the cleanliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked Hellamaid in Toronto for a standard clean before a busy work week. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn’t miss the small details. Wo... See more

Company replied

Rated 5 out of 5 stars

We booked Hellamaid for a standard house cleaning in Kitcheners before a busy work weeks. Walking into a fresh, tidy home felt amazing. Hannah and Lisa were polite, efficient, and didn't miss the smal... See more

Company replied

Rated 5 out of 5 stars

Booked Hellamaid for a move-out cleaning in Kitchener apartment and the team was excellent. Sara and Beth tackled the oven and baseboards with no complaints, and we got our full deposit back. Easy to... See more

Company replied

Rated 5 out of 5 stars

Lidia was fantastic. Everything in the kitchen is polished perfectly. Counters and stove look amazing. Will definitely book again!


Company details

  1. House cleaning service

Written by the company

Hellamaid is a top-rated house cleaning service in Canada, committed to making your home sparkle with convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling a cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, bonded, and undergoes thorough police background checks for your safety and comfort. Whether you need a one-time clean, regular upkeep, or a specialized service, Hellamaid is here to deliver quality you can trust. Experience the difference of a reliable, customer-focused cleaning service tailored to your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(52)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Life saver!

My house feels so much better after this. Seriously, it's like a weight is off my shoulders. Special thanks to Emily and Kylie!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great cleaning job

The kitchen and baseboards were so clean when we came home. Really happy with the attention to detail. Excellent cleaning service by Hellamaid and the two cleaning ladies.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Best cleaning service experience we've…

Best cleaning service experience we've had. They made it easy to book, set up and explain everything. The cleaner showed up exactly on time and did a really great job cleaning our house. We were so happy with their cleaning service, we've decided to have them visit regularly.

9 July 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Thank you for your honest feedback, Salih. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

Booking Experience

Nice cleaning booking experience

7 July 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Thank you for your honest feedback, A K. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

Great experience with Hellamaid

Great experience with Hellamaid! The booking process was simple, the cleaner arrived on time, and the quality of the cleaning exceeded my expectations. Everything was spotless, and the attention to detail really stood out. Friendly, professional service from start to finish. I’d definitely use them again and would happily recommend them to others.

⭐️⭐️⭐️⭐️⭐️ for me!

22 June 2026
Unprompted review
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Reply from Hellamaid

Thank you for your honest feedback Niloy. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

girls were timely

girls were timely, efficient, and they cared

11 June 2026
Hellamaid logo

Reply from Hellamaid

Thank you for your honest feedback GD. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

Great personality and work

Super energetic and did a wonderful job on our floors (we have 3 cats so it’s a lot of hair lol). Everything sparkles.

21 May 2026
Unprompted review
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Reply from Hellamaid

Thank you for your honest feedback Nikki. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 1 out of 5 stars

Disgraceful Customer Service

Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month because they had no cleaners available. This obviously would not work because the cleaning needs to be done before the move-out date, hence why I booked the move-out service, and why I booked 3 weeks in advance.
I called their customer service line. The agent was barely audible. After asking several times to be transferred to another agent with a clearer line, I was told that they only have one customer service agent. After asking to speak to the supervisor, I was sent to a voicemail box. I never received a callback.

27 May 2026
Unprompted review
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Reply from Hellamaid

Hi Jake, thank you for taking the time to share this, and we're sorry for the frustration here. Rescheduling your move-out clean on short notice isn't the experience we want for anyone, and we own that it caused you real stress.

For some added context: the new date we offered was only a few days out from your original appointment, which happened to land at the start of the following month. And the call you reference came in around 7:30pm, after our customer service hours, which is why live transfer and supervisor options weren't available at that time.
None of that changes that we let you down on timing, and for that we apologize.

We did try to reach you today to offer a resolution, and that offer still stands. Please reach out to us at 1-888-477-6243 or email weclean@hellamaid.com and ask for Susan so we can get this sorted.

Rated 5 out of 5 stars

Amazing Detail!

I am very particular about my kitchen counters and Priya blew me away. She moved every single appliance to wipe underneath them, which most cleaners skip. The booking process with the office was also seamless. Excellent service all around.

15 May 2026
Unprompted review
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Reply from Hellamaid

Thank you for your honest feedback Meredith. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

Fast and Thorough

Sarah did a fantastic job with our move-out clean! She managed to get the oven looking brand new, which I thought was impossible. Super polite and didn't mind our loud barking dog either. Will absolutely request her again.

20 May 2026
Unprompted review
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Reply from Hellamaid

Thank you for your honest feedback Chloe. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

Abir worked quickly and efficiently…

Abir worked quickly and efficiently getting a lot done in 3 hours with fantastic results. I would recommend this company as they are easy and friendly to work with. Help scheduling and making changes is a quick call with friendly people to help .

21 May 2026
Unprompted review
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Reply from Hellamaid

Thank you for your honest feedback Rosemarie. We appreciate you choosing Hellamaid and look forward to serving you again.

Rated 5 out of 5 stars

obsessed

book them every 2 weeks and tip well bc these girls work HARD. apartment smells amazing every time i come home. 10/10

20 April 2026
Unprompted review
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Reply from Hellamaid

Hi Joshua, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

Rated 5 out of 5 stars

Good clean, slight communication hiccup

The cleaning itself was excellent, very thorough, baseboards and inside the oven were sparkling. Took off a star because the team arrived almost an hour after the window they gave me and I had to call to find out where they were. Customer service was apologetic and offered me a credit on my next clean which I appreciated. Will probably book again because the actual quality was there.

4 March 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Hi Charlie, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

Rated 5 out of 5 stars

Sara has been a lifesaver

We've been booking biweekly with Hellamaid for about 3 months now and Sara is incredible. She remembers the little things, like that I prefer the kids toys arranged on the shelf instead of in the bin, and she's so good with our dog. The booking is all online which was honestly the reason I tried them in the first place because I hate phone calls lol. Would 100% recommend to other working moms.

13 February 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Hi Morgan, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

Rated 5 out of 5 stars

Dependable every single time.

We have been using Hellamaid as our cleaning service in Kitchener-Waterloo for a couple of months now and it has been great. It’s easy to schedule and the cleaners are always punctual. Maria and Talya did an amazing job with our kitchen and bathrooms.

28 March 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Hi Jay, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

Rated 5 out of 5 stars

Worth every dollar

Booked in a deep clean in Toronto for our condo near King West before family came to stay. Tania and Rosalie were very picky about the blinds, the baseboards, the inside of the microwave, everything. It hasn't looked this good since we moved in.

11 April 2026
Unprompted review
Hellamaid logo

Reply from Hellamaid

Hi Jonathan, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

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