HLB went above and beyond to send me 2 bottles of ink after Royal Mail and the Post Office made parcel receipt extremely difficult. 1 bottle ended up having to be re-sent. HLB didn't charge me for t... See more
Company replied
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Review summary
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Reviews shaping this summary
Incredible service just when I needed it! Ordered a Tissot watch for my friends 50th party from a different company. I ordered the watch Monday needing it for the Saturday, by Thursday I realised it h... See more
Company replied
What a great experience from start to finish buying a preloved item online. Such helpful honest staff (I had initial questions) and then my dealings with Daniel, who went above and beyond helping me... See more
Company replied
I purchased a Gents Tissou watch for a present from a well known online high street store who cancelled the order after a week. After searching on Google I came across HL Brown who had the watch I wan... See more
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Company details
Written by the company
Discover the timeless elegance of H. L. Brown, a family-run business for 162 years. Located in Doncaster, we specialize in luxury jewellery and watches, offering both new and pre-owned pieces. We provide an exquisite selection of prestigious brands. Our collection also includes silverware and unique gifts, perfect for any occasion. H. L. Brown blends heritage craftsmanship with modern elegance, ensuring each piece reflects our commitment to quality and style. Visit our stores in Doncaster or explore our online shop to experience our exceptional range and unparalleled service.
Contact info
18 St Sepulchre Gate, DN1 1TB, Doncaster, United Kingdom
- 01302342589
- info@hl-brown.co.uk
- hl-brown.co.uk
4.8
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A fantastic company that answered all…
A fantastic company that answered all my questions.
22 October 2026
Reply from H. L. Brown
Dear Customer,
We're delighted to have been able to help on this occasion.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Montblanc ink
Good deal on the ink came well packaged , A couple of things that are not exactly made clear when ordering . 1 the ink came from a partner shop so if your expecting H.L Brown packaging you could be disappointed , And next day delivery is not next day but took 3 days . Not a major issue but would be nice if this was made more clear.
7 October 2026
Reply from H. L. Brown
Dear Stephen,
Thank you for taking the time to leave your review, we're glad the ink arrived with you safely.
Our product pages note that during busier periods such as our sales we aim to despatch within four working days, and that next day delivery runs from the date of despatch rather than the date of ordering.
Our order confirmations also mention that items may come from our sister brands, which is how we can offer more choice. As a small family run business, we are pleased to get your order on its way the next working day, ahead of our quoted timescale.
That said, we will look at ways to make this clearer in the future.
We hope to welcome you back again soon.
Kind regards
The H. L. Brown Team
Very respectful and helpful
Very respectful and helpful, thank you very much!
19 October 2026
Unprompted review
Reply from H. L. Brown
Dear customer,
Thank you for taking the time to leave your review.
We're delighted to have been able to help you, and we hope to welcome you back soon.
Kind regards,
The H. L. Brown team
Excellent service
HLB went above and beyond to send me 2 bottles of ink after Royal Mail and the Post Office made parcel receipt extremely difficult. 1 bottle ended up having to be re-sent. HLB didn't charge me for the additional postage caused by the Post Office either. Thank you HLB!
7 October 2026
Reply from H. L. Brown
Dear Ros,
Thank you for taking the time to share your experience with us! We're delighted to have been able to help.
We hope to be able to welcome you back soon!
Kind regards,
The H. L. Brown Team
Good price and delivered as described
12 October 2026
Reply from H. L. Brown
Dear Richard,
Thank you for taking the time to leave your review.
We're delighted to read of your experience.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Great service and product
Good description of watch on website. Returns policy gives peace of mind. Watch arrived in a good time. It was well packaged and beautifully gift wrapped
7 October 2026
Reply from H. L. Brown
Dear John,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Good website
Good website, good comms and confirmations, well packaged and arrived in good time - overall a great end to end
16 September 2026
Reply from H. L. Brown
Dear Stephen,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Fast delivery,item was as it was…
Fast delivery,item was as it was portraid,lovely box and packaging wife loved it,
7 September 2026
Reply from H. L. Brown
Dear Brian White,
Thank you for taking the time to leave your review.
We're pleased to read of your experience, and delighted your wife loves the item - hopefully for many years to come.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Clive Nicholls,
Thank you for taking the time to leave your review.
We're delighted to read your feedback, and we'll pass it through to the team.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Great experience with H L Brown
I bought a very nice watch from H L Brown and I had an amazing experienceThe watch arrived with very speedy delivery and was well packaged as you expect it so that was a good startThen once I opened the box the item was as described in brand new condition faultless….Valued sellerRecommendedThank you very much again
5⭐️⭐️⭐️⭐️⭐️
29 June 2026
Reply from H. L. Brown
Dear Zsolt Mate,
Thank you for taking the time to leave your review.
We're delighted to read about your shopping experience with us and we hope to see you again soon.
Kind regards,
The H. L. Brown Team
Excellent guidance and information on…
Excellent guidance and information on the product and also advised on pricing and stock availability.
19 May 2026
Reply from H. L. Brown
Dear Ahmed,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Customer,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Julie,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Smooth transaction and prompt delivery
Smooth transaction and prompt delivery, highly recommended.
19 June 2026
Reply from H. L. Brown
Dear Mr Yuk Kwan Cheung,
Thank you for taking the time to leave your review. We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Amazing Service
Really really happy thank you!
The watch is stunning and really quickly delivery.
Thank you so much and will not hesitate to buy another watch
15 June 2026
Reply from H. L. Brown
Dear Sam,
Thank you for your review - we're delighted to read of your experience and hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Wonderfully presentation
Wonderfully presentation, quick delivery and excellent communication. Very high standard.
3 June 2026
Reply from H. L. Brown
Dear David Garnett,
Thank you for taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear Mrs Smith,
Thank you for your review.
We're delighted to have been able to help, and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
Reply from H. L. Brown
Dear customer,
Thank you for taking the time to leave your review.
We're pleased to see we met expectations.
We hope to welcome you back again soon.
Kind regards,
The H. L. Brown Team
Very helpful
Very helpful and knowledgeable with questions I had before purchasing a Tissot watch for my son. Fast delivery and excellent communication.
8 June 2026
Reply from H. L. Brown
Dear Neil,
Thank you for taking the time to leave your review. We're delighted to read your experience.
We hope your son has many years of joy with his new timepiece and we hope to welcome you back soon.
Kind regards,
The H. L. Brown Team
Reply from H. L. Brown
Dear Frances,
Thank you for taking the time to leave your review.
We're delighted to read of your experience and we hope to welcome you back again soon.
Kind regards,
The H. L. Brown team
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