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Hola Car Rentals Reviews 

965
•
TrustScore 5 out of 5

4.8

Car rental company
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Review summary

Created with AI, based on recent reviews

Looking at 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding rates better than direct bookings with clear inclusions. The booking process is consistently described as easy, efficient, and transparent, making car hire straightforward. Reviewers praise the exceptional customer service and helpful staff, noted for their professionalism and quick assistance in resolving issues. However, some customers also noted that despite booking what appeared to be all-inclusive deals, they were sometimes faced with unexpected additional fees or forced insurance purchases at the rental desk from partner companies.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, finding it easy, quick, and efficient with clear... See more

Service

Reviewers mention positive feedback about service, with many praising the excellent customer service, ease of... See more

Customer service

Users describe positive interactions with customer service, highlighting the support, compassion, and... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Hola arranged a rental car for us through Avis. The entire process and the car itself were perfect. After we returned the car, Avis charged my credit card for unjustified fees. Hola resolved the issue... See more

Rated 5 out of 5 stars

We hired a car through Hola, who work with multiple car companies, and their pricing is very competitive. Unfortunately, Avis overcharged us for insurance, effectively doubling up on what we had alrea... See more

Company details

  1. Car rental company

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

965 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(965)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I rented a car through Hola in Seattle

I rented a car through Hola in Seattle, I was unfortunate to hit a large pothole, which destroyed the side wall of the tyre and damaged the rim. The vehicle had to be towed, and a replacement vehicle was provided.
The car rental company charged me for the towing even though roadside assistance was included, however when I took my case to Hola they organized a refund of all the charges.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

5 Star customer Service, Love it!

Absolutely fantastic customer support regarding my rental. Especially as I had to change cars for my pending trip. Spoke to a lovely lady called Sofia, what a star, amazing to see there are still Ana ing helpful people out there! From start to finish and continued support, fantastic service. Looking forward to our holiday more so knowing we have peace of mind, 5 star service!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Best search

The search was very easy and there were many options to choose from. Price wise was definitely better than any other car rental sites I’ve been on. Check out was not complicated at all and to have everything included in the price and in plain writing puts you to the top of the list.

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Car Rental SFO

Car rental app was good. However it would be nice if they include a phone number if you need to cancel.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Last time I booked CDW was not included…

Last time I booked CDW was not included even though it said fully insured, when
I went to pick it up the CDW was more then the hire price!
Tried again today 34/07/26 this time "Third Party Ins" was not included £605 extra. Never again. Can't get in touch unless you use "Whatsapp"

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Booking experience was great

Booking experience was great, pricing and inclusions are good value for money. Promo response to my query on one way booking fee that doesn't apply. Hopefully pick up of the car and balance of the rental is the same

22 July 2026
Unprompted review

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