Hollandandbarrett Reviews 

Bought quite a few Shower and Body gift sets for presents for Christmas. Easy to order online and very quick delivery to store of my choice. Store assistants very helpful. They took the gift sets out of main package to make it easier for me to carry. Look on Webb site for good bargains. The store was Burnley.

100coconuts pure coconut water is so refreshing even the children love it instead of their usual fizzy drinks so a real plus for me. So sweet and delicious with no added sugars .

Absolutely amazing choice of products with easy to access all kinds of information about the products you’re buying Definitely recommend them 🌟🌟🌟🌟🌟

Outstanding customer service from a highly knowledgeable specialist Mr Fahad!

As a loyal customer of Holland & Barrett for many years, I have visited various branches, but my recent experience at the Chiswick High Road store was by far the best I’ve ever had.

For the first time in my life, I encountered a staff member who truly and deeply understands the products on the shelves.

The young gentleman Mr Fahad, who assisted us was absolutely exceptional.

He provided a thorough and comprehensive consultation, sharing not just standard product details but also his own personal experience with the supplements, which built immense trust.

Mr Fahad confidently guided us toward the absolute market leaders in that specific segment, explained what works best, and expert-level recommended complementary products that would be beneficial to add to our routine.

His expert knowledge and genuine willingness to help were so convincing and impressive that we ended up buying absolutely everything he suggested.

This young manager Mr Fahad - is an incredible asset to the Chiswick store and the entire Holland & Barrett brand.

It is incredibly rare to find a consultant with such a profound blend of product expertise, charisma, and customer care.

Exceptional service - highly recommended!

I visited Holland & Barrett and went to pay for my items. I first tried to use my new credit card, but the payment did not go through. I then tried my other card, and the card machine appeared to stall.

Unfortunately, the woman in charge became very irritated and was extremely dismissive towards me. She repeatedly implied that the problem was my fault, despite the fact that I was simply trying to pay for my shopping. I apologised for the issue with my new credit card, but rather than being understanding or helpful, she was quite rude and made me feel uncomfortable and embarrassed.

I appreciate that payment machines can have problems and that staff may have busy or frustrating moments, but customers should still be treated with courtesy and respect. The way I was spoken to was unnecessary and left me very disappointed with the experience.

I hope Holland & Barrett will take this feedback on board, as good customer service should include patience and professionalism when something goes wrong at the till.

I went into the shop where the staff were very helpful and friendly. I also ordered online and picked up my parcel which arrived quickly. I received a warm welcome from the friendly staff. Thank you.

The lady manager very nice lady, helpful, attentive and knowledgeable.

Jordan in huddersfield branch very helpful about products and great service thankyou

Very good products. And excellent staff in my area

Paula was very helpful her knowledge is very good on all the products you sell every time I’ve been there i look for her for advice and she helps me with my vitamins and other products I’m looking to buy. Thanks Paula keep up the great work. Eastbourne store in the Beacon.

The polite and helpful staff helped me find the product I was looking for, asked if I wanted to use my points ,and gave a friendly goodbye. I will be back to the Bicester store again.

Helpful staff, what i wanted and good value!

2 for 1 offer: take 1 tablet a day tablets. (Offer on line)
Order date 23-08-2026 (Holland & Barrett Glucosamine
Sulphate 1000mg 240 Tablets)
Tablets sent, both dated use by July 2027.
240 tablets in each bottle = 480 days.

I’m an older person looking to save money.
I can’t possibly consume all the combined tablets in the date time.
When I tried to explain this to the staff in the shop they said they could not do anything because all they had was that date in the shop.

Just another point here in the shop the offer was buy 2 get 1 making a total of 720 tablets..

I question myself is this a way to get rid of over stock and let the customer take the hit.
Why didn’t they offer to change one of the bottles of 240 tablets with a longer date?

I put this question to customer service on the phone while I was in the store, I was polite but positive after a little discussion the line went dead.

My tip to you if you have bought 1 a day tablets offers and you are the only user some may be out of date before you can consume: CHECK THE DATES.

Reply to you.
I have supplied the information you requested to TrustPilot.
The reason I ordered. 240+240=480 tablets, good deal for me. It’s not a good deal when the second bottle of tablets goes a long way past the sell by date.
I tried my hardest to resolve this problem with all the tablets. I’m afraid it was difficult to explain to your staff. I’m very disappointed with the outcome.

28-08-26 no contact from customer service!!!

Jasmine -The staff memeber in Shenley Riad Borehamwood. Helpful, cheery, pleasant and nice.

Numerous bad experiences over last 6mth to 1yr

I have been shopping at this store Tesco Hull) for many years and have always regarded it as a pleasant place to shop. Unfortunately, over the last couple of years, and particularly during the past 12 months, I have noticed what I consider to be a significant deterioration in the attitude, professionalism and general standard of customer service provided by some members of staff.

The situation has now reached the point where I no longer feel comfortable shopping at the store and have decided that I will no longer use it. This is particularly disappointing given that I have been a loyal customer for many years.
There are a number of issues that have contributed to this decision.

I have frequently observed staff continuing their own conversations while serving customers. This comes across as dismissive and unprofessional and gives the impression that the customer is interrupting rather than being the focus of the interaction. I have also experienced occasions where staff have appeared reluctant or unwilling to serve customers who are purchasing only a single item.

On one occasion, I advised an older female member of staff that I would be paying with cash. She then swore under her breath. I found this extremely rude and completely inappropriate in a customer-facing environment.

On another occasion, I heard a younger female member of staff use the phrase “for f***’s sake” when a customer required additional assistance. I found this particularly disappointing and unprofessional, especially given that the comment was made within earshot of customers.

During a separate interaction, the same member of staff repeatedly emphasised her name to me several times during the conversation. I found this unusual and unnecessary given the overall manner in which the interaction was conducted.
I have also noticed a significant change in the language and manner used when speaking to customers. Terms such as “bruv”, “mate”, “oh my days” and “no ways” are regularly used. I appreciate that staff will naturally have their own informal way of communicating with colleagues, but I do not believe this is an appropriate standard of communication when addressing customers.

I would expect staff representing a well-known retailer such as Holland & Barrett to communicate with customers politely, respectfully and professionally.
What concerns me further is that, in my experience, these issues do not appear to be limited to junior members of staff. On occasions, I have found the manner of the store manager equally disappointing.

For example, on one occasion, items I had purchased were effectively thrown towards me rather than being handed to me in a courteous manner. Regardless of how busy a store may be, I do not believe this is an appropriate way to treat a customer.

I have also overheard a member of staff discussing a former employee while in the store and within earshot of customers. The conversation included comments about the former employee's dislike of the mirrored side of a fridge, references to her having apparent issues or insecurities about her body and appearance, and comments about her inability to stand seeing her own reflection. The conversation was accompanied by laughter.

I found this particularly uncomfortable and unprofessional to overhear. Whatever the circumstances surrounding a former employee, I do not believe it is appropriate for staff to discuss a former colleague's personal insecurities, body or appearance in this manner, particularly within the store and within earshot of customers. It also contributed to my concerns about the general standards of professionalism and respect being maintained among staff.
I genuinely want to ask: what has happened to this store?
The store used to be a pleasant place to shop, with staff who were helpful, polite and professional. The change I have witnessed over the past couple of years has been very noticeable. The fact that I have now reached the point of deciding not to shop there anymore demonstrates how significant I feel this deterioration has been.
I am not making this complaint because of one isolated unpleasant interaction. It is the cumulative effect of repeated experiences and observations over a considerable period of time that has led me to make this decision.

I have been a loyal Holland & Barrett customer for many years, which makes it particularly disappointing to have reached the point where my experiences at this particular store have caused me to stop shopping there.

Excellent service & company received my order today. Excellent service thank you 😊

Received an email from H&B today reminding me I have £5 of points to use. Goody, I think! I spend some time adding items to my basket, totalling £50 when I get to checkout. But checkout won't allow me to apply any amount of my £5 points. I try talking to their agents online, but unfortunately they are less helpful than a mindless AI chatbot. They offer zero solutions beyond phoning and processing the entire order from scratch verbally, like we're living in the 1990's! Also refused to process a formal complaint about the issue. Tells you everything you need to know about their attitude towards loyal customers

I have been purchasing from Holland and Barrett for the last 10 years and just the past 3 that has been mainly online and I noticed a massive decline on the service. I had issues with the past two purchases. I was online waiting to get a reply from costumer service and no reply for 2h - they only get back on email after 48h. I had to remove items from my order. Honestly, it's a shame, they used to be great.

I recently purchased a bottle of Collagen tablets and the offer was 2nd bottle free. Being of the older generation I only clicked on 1 instead of two. I realised my mistake and contacted the supplier about the issue when the fist bottlewasdelivered, within the hour l was contacted by JAKE informing me what l had incorrectly done. He imformed me a second bottle had been sent. It was a Friday and l expected it to arrive sometime this week. Low and behold next day Saturday less than 24 hours after the first delivery a second bottle arrived. Congratulations to a excellent customer service and delivery REGARDS MICHAEL

Helpfull very reliable easy to use website