Pearson VUE Reviews 2,620

Worst portal, set up, custom service I have ever experince. Nothing works, the people on the phone are almost worse & lack any knowledge. you will spend more time trying to get info then it is worth. This entire process is exhausting & feels like a moron child made it.

it was worst customer service close to my testing time the access code was invalid and I want my damn money back

Booked for my wife to test A2 english exam spent 2 and a half hours driving there, got there half an hour before the test couldn't get anyone to open the front door kept pressing the bell about 10 minutes later a guy from a different office let us in.
Had to que to get in line for the test and then turned away because the 3rd party I booked though didn't include my wife's middle name.
Now we had my wife's passport, contract of her employment, letter from her doctor, letters from her bank, Driving licence, and NHS number, NI number share codes, Residence Card. all proving who she was.
But we were told they can not do anything and we have lost the money £160.00 we paid for the exam and will have to rebook. and pay again.
Then we get a email to say we failed to turn up and forfeit the money we paid.
I find the whole process dreadful and when I got in touch with Person the very next day its a call centre which I believe is in India and I had trouble to understand the guy on the phone.
He just told me we were late and we had not provided the correct information all of which is incorrect.
So if you are wanting there services think again and use a different company.
I now see why there reviews are so low.

I needed to reschedule my exam due to a death in my family. When I contacted customer service, I was told that because my request was made just a few hours outside of the 48-hour cancellation window, I would need to provide a death certificate in order to have the rescheduling fee waived.

I found this request extremely insensitive and unprofessional. While I understand that policies exist, requiring grieving family members to submit a death certificate to avoid a fee shows a lack of compassion and empathy during an already difficult time.

This is an exam—not brain surgery. Life happens, and family emergencies, especially the death of a loved one, should be handled with more understanding. I was disappointed by the response I received and expected a much more reasonable and humane approach from your organization.

I hope management reviews this policy and considers how these situations are handled in the future. No one dealing with the loss of a family member should be made to feel as though they need to prove their grief to receive basic consideration.

Horrible experience for AZ-700.
The OnVUE app is blocking my PC, taking a LOT of time to check everything and then crashes.

During the exam, a lot of latency.

In the end my exam was canceled due to technical reasons. Bullshit app for 2026

The Pearson OnVUE software is absolutely awful. This is unacceptable for test proctoring of IT certificates. The software for the system test simply will not start most of the time and regularly crashes when trying to complete the tests.

If you ever had issues with this organisation and they refusing to resolve, rebook or refund please contact your bank and do a charge back under the consumer right act.

This is how I got my money back from this organisation after they repeatedly sent me generic response during dispute

I hope it is possible to give -100000 stars to this organization. I was in exam, spent 1.5 hours and then suddenly they software stopped working. Proctor suggested to terminate the exam, and call the customer care.

I called them, they cret were not able to find the case created by proctor. They created new one and auto closed it. Called again, spent more than 1 hour with them, every few mins agent kept telling me wait for supervisor and then didn't even resolve it.

I hope I would have sue them for waste of time.

Couldn't take the PMP test due to Pearson's OnVue tech issues, even after passing the tech and compliance verifications... Customer Service (which is always in India, even if you select the corresponding number to your country) couldn't give me a reason and wouldn't let me re-attempt the exam. Now they need to review my case, and I sure hope it translates into a free reschedule and not consume one of my three attempts. I question why PMI is still working with this terrible vendor.

Exam started confusingly asking me for a phone number so I could picture my testing area. They also stated that the examiner may use the number to contact me which was confusing as the test rules said no phone. Examiner not happy with phone on table so had to move. It was like a military inspection not very good to start exam.

Start of the exam was poor, software looks from the 90s, exam wasting alot of space on blank canvas while making the questions hard to see.

At the second question a white box appeared in the middle of the page making it impossible to see the questions. Used that chat feature to get support which was laking and after 15 mins of a timed exam I was getting very frustrated.

In the end I had to photo my issue which caused me to get kicked from the exam.

After sending a few complaints communications I got told that because I used my phone and this voided my exam with no refund possible or apology for the experiance.

Useless. Tried to ask a question about a missing certificate and all I got was a generic reply telling me it wasn’t their fault! They are utterly clueless. They delay issuing important certificates, booking exams, etc. I remember when they actually did their job now they are lazy, rude and never admit to being wrong.

Absolute rubbish, booked my exam, did all the testing of the system which all worked then had a 'streaming error' when launching exam. No one available to speak to, no proctor to help (although with limited English they are not much help anyway). Had to reschedule. There is a test centre by me however it doesn't seem to offer all exams which is a bit strange. Does this company not realise the stress of taking these exams anyway only to be caught up with stupid technical issues and rude proctors.

I had a highly frustrating experience during my recent online proctored exam. For all my previous online exams with Pearson Vue, proctors always called me beforehand to verify the room before releasing the test. Expecting the same protocol, I had my phone nearby waiting for the call. Instead, the exam was released instantly without warning. To ensure full compliance with the rules, I immediately stood up for a few seconds to place my phone far away from my desk before clicking start for the exam to start. The proctor messaged me immediately, stating they saw me stand up. Even though I explained this to the proctor via chat, and they acknowledged it with an "OK," my exam was abruptly terminated just after I answered the first question. I have opened a support case, but the lack of warning and inconsistent proctoring behaviour has caused immense stress, especially with an upcoming certification expiration deadline. The system needs more consistency, and proctors should give clear warnings before taking such drastic measures. I hope customer service resolves this quickly.

A. S

Would give zero stars if I could. Just spent over an hour trying to resolve technical issues to get into my examination and have now missed it with no technical help or support available at all and now they are also going to fine my company for missing it. I cannot believe cloud and software organisations that take themselves seriously would ever think of using this archaic, ropey platform. 0 stars !!!

It's 2026 and they still will not accept international payment directly when booking. Going elsewhere to buy an exam voucher causes you to lose any discount voucher you already have (I have a 50% discount voucher from AWS). I am not surprised to find a ton of 1-star reviews here. Why is AWS using Pearson VUE as a partner??

DO NOT EVER USE THESE PEOPLE FOR ANY TEST. I PROBABLY FAILED BECAUSE OF ALL OF THEIR TECHNICAL ISSUES. I WAS SO STRESSED OUT BEFORE MY TEST BECAUSE OF THESE PEOPLE. NO IT SUPPORT FOR TECH ISSUES ON TEST DAY. IF YOU REACH SOMEONE IT WILL BE AI OR SOMEONE IN A FOREIGN COUNTRY WHO HAS NO IDEA WHAT YOU ARE TALKING ABOUT. THESE PEOPLE SHOULD BE SUED OUT OF BUSINESS. TAKE YOUR TEST IN PERSON. AT A TESTING CENTER.

Unbelievable low grade app quality. Did the system check twice before the exam - on exam day webcam did not work and the network connection check never went through. Had to reschedule the exam alltogether. Customer service through chat basically gave advice from a template, giving no actual support input at all. I can not believe Salesforce is using such a poor test partner. Did one previous test with OnVUE, same issues. Luckily got that test taken after similar issues and several app restarts. Let's see how this goes....

Very disappointed with Pearson VUE they took my money. I experienced a technical issue during my PTE exam, yet they refused to provide a fair solution or refund. I contacted support multiple times with no real help. I feel like my money was taken unfairly and my concerns were ignored.
The site of the exam was very bad and the computers were old and they have no network connection they had to connect them on the phone network

My experience with Pearson VUE for the GED has been extremely disappointing. The test time is far too short, especially for difficult subjects like math, making it hard for many students to finish. On top of that, customer service is almost non-existent; calls and emails are not answered when students actually need help. What was most frustrating is that after I paid, the policies changed without explanation. I was originally approved to take the test online, but after payment, I was told I had to go to a testing center. This completely ignored my situation; I have children at home and no childcare, which is the main reason I needed the online option. It feels like the focus is on taking your money rather than supporting students. Once they receive payment, they change terms without considering the impact. Overall, this was a very stressful and unfair experience. I would not recommend using Pearson VUE for the GED.