Homeshield Scotland Ltd Reviews 2,010

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, highlighting the excellent service received from initial contact through to installation. Many people are delighted with the high quality of the products, such as windows and doors, noting their effectiveness in improving insulation and reducing noise. The customer service team is frequently mentioned for their clear communication and supportive approach. However, some people were dissatisfied with certain aspects, including aggressive sales tactics and feeling pressured during home visits. A few other people also felt that communication was disorganized, leading to confusion regarding appointments and product details. There were also occasional reports of issues with product installation, such as uninsulated areas or faulty components, and some customers experienced poor aftercare when trying to resolve these problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service. Many customers praise the professional and efficient... See more

Product

Consumers find product to be positive. Many reviewers are delighted with their installations, praising the... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of work, excellent... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot fault this company. We are absolutely delighted with our install. From our initial visit from John, to Mark ( apologies if name wrong) doing site assessment, Reid who has answered so many... See more

Company replied

Rated 5 out of 5 stars

After getting my windows fitted, I noticed one wasn't closing properly leaving a gap and cold air getting through, got in contact with homesheild and Bryan came out noticed straight away what was wron... See more

Company replied

Rated 5 out of 5 stars

A great experience from start to finish. Initial sales visit was good and communication to head office was pro active during sales visit. Surveyor (James) was truly second to none. Extremely informati... See more

Company replied

Rated 5 out of 5 stars

The 'boys' arrived on time and hit the ground running. They laid all the protection sheets immediately and checked how we wanted the job done, which they duly actioned. The time between frame remov... See more

Company replied


Company details

  1. #15 of 47 best companies in Double Glazing Installer
  2. #17 of 57 best companies in Boiler supplier
  3. #13 of 61 best companies in Door supplier
  4. #64 of 245 best companies in Home improvement shop
  5. #13 of 39 best companies in Window installation service
  6. #8 of 39 best companies in Window supplier

Written by the company

Homeshield take great pride in its position as Scotland’s premier quality replacement window, door, garden room, conservatory and solar Company. Quality product and customer care are central to the ethos within the Company. Established in Scotland, for over 10 years, to serve the requirements of a changing and challenging climate. All of our products come with a 10 year guarantee, warranty and IWA Insurance protection


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Friendly expert team

Staff are great! Been in contact with Ian through the whole process, really patient, answering all our questions, very informative.
Electrician and panel fitters were great, helpful explaining how it all works and what happens. If considering solar panels would definitely recommend this company.

1 May 2026
Rated 5 out of 5 stars

Cannot fault this company.

Cannot fault this company.
We are absolutely delighted with our install.
From our initial visit from John, to Mark ( apologies if name wrong) doing site assessment, Reid who has answered so many of my random questions and requests to the fantastic guys who installed the scaffolding, power and panels, everyone has been polite and professional throughout. All works were neat and tidy.
Highest recommendation from me.
Sometimes with trades, some parts of the job are great, others parts not so good - not these guys. Start to finish 10*

29 April 2026
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for your lovely review of our team involved in your solar installation. You did get our surveyor Mark's name correct so we will pass on your review to him and the rest of the team

Thank you for choosing Homeshield Scotland

Kind regards

Ann
Customer Care Team

Rated 1 out of 5 stars

Got windows and doors from this…

Got windows and doors from this company, got told it was a family business.then windows were put in by who knows they were abiut 16yrs old.put wrong window in my dsughters bedroom, had to be changed, front door was put on squint.they used cheap plastic for sills and surrounds, wrong endcaps.had to get company back as window sills are coming away not glued correctly, draughts coming from sills as not enough insulating foam.company came out said there's nothing they can do.absolute joke over 10 grand for windows.was meant to get discount for help for windows but didnt take it off my final bill.and was charged full amount.DO NOT USE THIS COMPANY!

6 May 2025
Unprompted review
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Reply from Homeshield Scotland Ltd

Good morning

Could you please supply a contract number as we cannot identify you from the information supplied. We have checked with our aftercare team and they do not recognise the faults you have described so would really like to get the information requested so we can contact you

We are a family owned business but certainly do not have any 16 year old fitters - our youngest fitter is 38 and def looks it!

Kind regards


Ann
Customer Care Team

Rated 5 out of 5 stars

The service was excellent and all a big…

The service was excellent and all a big thank you to you all and not to forget Jordan and his team

29 April 2026
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Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for taking the time to review our solar fitting team and for awarding 5 stars we very much appreciate it

Thank you for choosing our Company

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Diane was very good at explaining…

Diane was very good at explaining everything about the windows and doors,gave lots of info and helped me pick the right windows for my house.

30 April 2026
Unprompted review
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Reply from Homeshield Scotland Ltd

Good morning

Thank you for taking the time to review our Company and especially mentioning our lovely Diane - she will be delighted that you have awarded 5 stars

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Excellent service

The guys were very friendly, took their time and made sure everything was right. Did an excellent job on all my windows and cleaned up after themselves which I really appreciated. Would definitely recommend

28 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for reviewing our Company and for saying you would recommend us we really appreciate it

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Highly recommend

We inquired about having solar panels installed on our property by Homeshield Scotland Limited and had a very positive experience from start to finish.
William visited us initially, clearly explaining the full process and how it would benefit us. He provided a quote that we were happy with, and there was no pressure at any stage.
Communication from head office was great-we were kept informed throughout about installation dates, so everything went smoothly with no surprises.
The installation team, lead by Jordan , were highly professional and approachable. They answered all of our questions and even gave helpful advice on the best location for the batteries. The work was carried out to a very high standard, leaving everything tidy with no mess at all.
Overall an extremely professional service with friendly and efficient team. We would highly recommend them.

28 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for such a fantastic review of our Company and team involved in your new solar installation, we really appreciate it

We will pass your review on to the team involved as they always love to get feedback from happy customers

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

I got my solar panels fitted today

I got my solar panels fitted today , the guys were very friendly and efficient at the job and cleaned up afterwards. Once finished testing the system informed me of all the components what to look out for and how the use the app , I'm very happy

27 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you for taking the time to review our Company and for awarding 5 stars we really appreciate it

We are delighted that you are happy with your new solar installation and trust with all this great weather you are storing plenty of energy to offset expensive bills

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Good service & windows.

The fitters were really good, the contact center also. Eddie was great. Product met our expectations.. not quite sure about the initial agent who visited, but overall, happy to give a 5 star rating.

24 April 2026
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Reply from Homeshield Scotland Ltd

Good morning

Thank you for your review of our Company and for the 5 star rating, we really appreciate it

Kind regards

Ann
Customer Care Team

Rated 4 out of 5 stars

Men were very good got on with their…

Men were very good got on with their work and tidied up after they had finished

22 April 2026
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Reply from Homeshield Scotland Ltd

Good morning

Thank you for your review, we really appreciate you taking your time to do this on our behalf

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Great service from initial phone call…

Great service from initial phone call to installation.

23 April 2026
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

We are delighted that our team delivered an excellent service throughout. We would take this opportunity to thank you for choosing Homeshield Scotland

Kind regards

Ann
Customer Care Team

Rated 4 out of 5 stars

Communication could improve between services. Small white lies were told.

Everyone was amazing in regards to sales, measure, fitting and the photographer.
The boys who fitted windows were lovely. Worked hard and answered any questions I had. They left the house spotless too.
Communication is lacking in places as I was called to say boys were running late before the planned day. They also sent the photographer to use my house as advertisement. No permission was sought for this by the company at all. And a female had told her they seeked permission from me. I had never spoke to anyone about photos until the windows had been removed and at that point I said it was too late for before photos - prime opportunity to tell me someone had already been out. I also only spoke to one female and told her she had the wrong day and boys weren’t due till next day. No conversation was had at all about photos. I wouldn’t have known if I wasn’t here when she came back for after photos. No incentive was offered which usually happens as good practice for this.

24 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

We are delighted that everything went well with our sales and fitting teams so thank you for saying this

On the lack of communication on the photographer we would apologise for this. We pride ourselves on keeping our customers updated and clearly have let you down on this occasion

We have discussed your comments with our Installation Director as one of our team should have, of course, spoken to you and got your permission for our photographer to come out for some before photographs

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Jordan and his team done a great job…

Jordan and his team done a great job with very little inconvenience, neat tidy and quick, thanks

24 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you for taking the time to write a review on our behalf and for awarding 5 stars, we really appreciate it

We are delighted our fitting team did a great job with your installation

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Home Shield did a great job

Home Shield did a great job from sales to installation to their after care.

21 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you for your 5 star review, we really appreciate you doing this on our behalf

Kind regards


Ann
Customer Care Team

Rated 5 out of 5 stars

All round excellent experience with Homeshield for solar panel installation

Great experience with Homeshield when we ordered solar panels, inverter and batteries. The initial enquiry was passed through Octopus, and Sarah was the local sales rep who visited the house, and gave us all the information we needed. Sarah is hugely knowledgeable and professional, and there was no pressure for a sale - fantastic experience with Sarah.

We dealt with Ian in their operations team to arrange survey, and progress to installation. Excellent service and support from Ian at every stage, even though installation had to be delayed due to weather (outwith anyones control).

Jordan and Stuart the installers were also brilliant, completed everything to a high standard, and walked us through their work, making sure we were informed and satisfied before they left. They left everything immaculate before leaving.

Fantastic experience all round with Homeshield. We were not pressured into anything, and the service and support has been excellent throughout. Only 1 day after installation, we can see exactly how the solar panels, inverter, and batteries are working through the app, and are already delivering electricity back to the grid. System will pay for itself!

22 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for such a fantastic review of our Company and the team involved in your new solar installation

We are delighted everything went well and that you are generating your own energy now,.. especially in this beautiful weather we have at the moment

Thank you for choosing our Company

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Prompt

Prompt, quick and professional

21 April 2026
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Reply from Homeshield Scotland Ltd

Good morning

Thank you for your review and 5 star rating, we really appreciate you taking the time to do this on our behalf

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Homeshield are amazing

Homeshield are amazing, the two young professional workers arrived when they said they would, they carried out a task I thought was going to be difficult but the completed the work, without any issues, on several occasions I could hear them even singing, they made my day.

The job was carried out to a high standard. They were very polite throughout and they tidied up after themselves. Thank you guys.

Top class!!! I will be promoting this company to all my family and friends

21 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you so much for such a lovely review of our Company and singing fitting team. We hope that you enjoyed the additional service provided by them by not only installing your new home improvement but entertaining you as well!

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Friendly knowledgeable team

Friendly knowledgeable team
Stewart and Jordan ensured everything went smooth
So far so good

20 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you for your review, we really appreciate you taking the time to write this and are delighted our fitting team did such a great job

Kind regards

Ann
Customer Care Team

Rated 5 out of 5 stars

Dina and Vova - Homeshield Scotland Ltd

Today my new windows were fitted by Dina and Vova from Homeshield Scotland Ltd.
The windows look amazing, the fitters were top class workers who are second to none. I am very impressed. I would have no hesitation in recommending this company, it has been a positive experience from start to finish.

20 April 2026
Unprompted review
Homeshield Scotland Ltd logo

Reply from Homeshield Scotland Ltd

Good morning

Thank you for taking the time to review our company and for stating you would recommend us, we very much appreciate it

Kind regards

Ann
Customer Care Team

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