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House Buyer Bureau Reviews 

446
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff members for being extremely polite, professional, and reassuring, ensuring that every single interaction remains entirely pleasant and helpful. People frequently mention that communication is clear and consistent, making the entire selling journey wonderfully smooth, fast, and completely stress-free. However, some customers also noted that the property cash offers were significantly lower than expected or reduced further after comprehensive property surveys. A few reviewers felt somewhat disappointed by these lower valuations and reduced figures, even though they still genuinely appreciated the transparent and polite communication.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain team members for... See more

Price

Clients share ambiguous opinions on price, noting that offers are predictably lower than market value to... See more

Service

Customers had positive experiences with service, describing the process as remarkably smooth and stress-free... See more

Customer service

Consumers find customer service to be exceptionally supportive, consistently praising staff for being... See more

User experience

Reviewers highlight high satisfaction regarding the user experience, noting that the entire process from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more

Company replied

Rated 4 out of 5 stars

Dorothy and Kerrie have been very professional and respectful towards our sensitive house sale, thank you. The end sale price was fair and understandable under the circumstances and we were very impre... See more

Company replied

Rated 4 out of 5 stars

I recently sold my house through this company. Overall, the process was smooth — communication was clear and consistent, and the team worked quickly to get everything through to completion, which... See more

Company replied

Rated 4 out of 5 stars

Very polite, informative chat. Waiting to see how the viewings on my house go over the next few months before considering House Buyer Bureau. Thank you

Company replied


Company details

  1. Property Investment
  2. also in
  3. Property Consultant
  4. Property management company
  5. Property valuer

About House Buyer Bureau

Written by the company

Sell your house fast

Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.

Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.

We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.

You can hear directly from some of our previous customers by visiting this link.

We are part of HBB Relocation Services Limited and you can find out more about us at companies house.

Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).

We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.

We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.

Our promise to you

Written by the company

We'll give you a competitive cash offer, no fuss, no hard sell, no fees, no messing you around, and you're in control at all times.

Contact info

Get Your Free Cash Offer

We'll give you an idea of what we can pay in just one phone call.

4.5

Excellent

TrustScore 4.5 out of 5

446 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(446)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great from start to finish.

Great from start to finish.
Would recommend if need to sell quickly.
Everything fully explained.
Kerrie, Suzanne and Dorothy great comms all the way through the process.

28 September 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Sam, Thank you for your feedback and kind words from all the team at HBB.

Rated 5 out of 5 stars

Highly recommended for a quick sale

Dorothy & Kerrie were very helpful and professional when I was selling my late mother's property, and the process was very smooth and efficient. Ultimately, I didn't sell to HBB as I got a better offer from an individual cash buyer, but even then HBB were very helpful and gave me some valuable advice in progressing the sale with the new buyer. I would highly recommend using HBB if you need to sell a property very quickly and don't mind taking a hit on the price. Thanks again Dorothy & Kerrie.

8 August 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Rob, Thank you for taking the time to leave a review. We wish you all the very best and hope the sale progresses well.

Rated 5 out of 5 stars

We recently sold a property through…

We recently sold a property through HBB. Dorothy Kerrie and Suzanne provided exceptional service throughout. They were very supportive, explained the process clearly and chased solicitors for us. We were aware the offer would be much less than anticipated market value. We accepted this as we needed a quick sale in a difficult market. They made the whole process as straightforward as possible and kept checking we were ok with everything . I would highly recommend if you need a quick sale and are willing to accept a low offer .

24 September 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Carys, Thank you so much for your kind words. It was a pleasure to support you throughout your sale, and we're so pleased we could help make the process as smooth and straightforward as possible. Your trust and recommendation mean a great deal to us. Wishing you all the very best for the future.

Rated 5 out of 5 stars

We have approached a few companies but…

We have approached a few companies but none gave us the feeling of security that House Buyer Bureau did . Very smooth sale from start to finish. Always in hand to answer any questions. We were kept updated step by step. Kerrie was amazing
I would highly recommend House Buyer Bureau

25 September 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Val, Thank you for your lovely review. We're so pleased you felt supported throughout the sale and that we could provide the reassurance and communication you were looking for. Thank you for your recommendation and for trusting us with your sale.

Rated 5 out of 5 stars

A courteous

A courteous, professional, clear explanation so all my questions were answered, I didn't take the offer as a 20% lower than market price was less than I wanted to accept, having said that, had I been in more of a hurry I would certainly have accepted.

9 September 2026
Unprompted review
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Reply from House Buyer Bureau

Hello James, Thank you for your feedback. We wish you all the best with the sale from all the team at HBB

Rated 1 out of 5 stars

" 24 hours response " Heard nothing after 72 hours

We read the advert in our morning paper, on 29 th. of August about 07.30 and immediately made contact, looking forward to their 24 hour response etc. We did get an acknowledgement and waited for a proper reply.
Nothing in the next 24 hours,
Nothing in 48 Hours
Nothing after 72 hours ( the advert had appeared twice more since the first I responded to )
So I sent an email expressing my disappointment.
I had a call and was told that nobody had known it was a bank holiday weekend !

Amazing......I waited three days waiting.
John McGlynn f.i.m.i. Blackpool

1 September 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

We're sorry for the delay in contacting you, and wish you all the best with the sale of your property. Thanks.

Rated 5 out of 5 stars

Everyone I have spoken with to date has…

Everyone I have spoken with to date has been professional courteous with a very friendly and helpful
manner.
Dorothy and Suzanne,have been amazing throughout and
Always focused on the customer and would give you the earth if they could.
Big shout out to both of them, brilliant.

28 August 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hi Douglas, thank you for the lovely feedback. We're really glad you found a solution and best wishes from all the team at HBB.

Rated 5 out of 5 stars

Good service

Good service

3 August 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Mr Hibberd, Thank you for your feedback from all the team at HBB.

Rated 5 out of 5 stars

The whole experience was exemplary!

The whole experience of selling my house with the Bureau was brilliant. All the team, particularly Dorothy and Kerrie; they were so helpful, reassuring and professional. They went above and beyond to help me and I am very happy to recommend them.

6 July 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Charlotte, Thank you so much for your wonderful review. It was a pleasure to assist you with the sale of your home, and we're delighted to hear that you had such a positive experience with us.
Dorothy and Kerrie will be especially pleased to receive your kind words. We pride ourselves on providing a helpful, professional, and supportive service, so it's fantastic to know that their efforts helped make the process easier and more reassuring for you.
Thank you for placing your trust in House Buyer Bureau and for taking the time to recommend us. We wish you all the very best for the future and would be delighted to help you again should you ever need us

Rated 5 out of 5 stars

Selling to property company

Simple phone call and everything fell into place no pressure selling at all. The whole operation went like clockwork was kept informed the process was at my pace with weekly contact.

30 June 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Michael, Thank you for your kind review. We're delighted the process felt straightforward and pressure-free, and that our regular updates helped everything progress at a pace that suited you. We really appreciate your feedback. 😊

Rated 5 out of 5 stars

Highly recommended

Friendly, professional, honest, proactive, efficient & a quick and stress free process and experience.

Highly recommended.

Thankyou.

1 July 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Lance, Thank you so much for your kind review. We are delighted to hear you found the process friendly, efficient, and stress-free. It was a pleasure helping you, and we really appreciate your recommendation. Wishing you all the best, and thank you again from all the team at HBB.

Rated 5 out of 5 stars

Quick and stress-free

We have just completed on our sale to House Buyer Bureau. We contacted them after months of being on the market and then our sale falling through. Selling to House Buyer Bureau allowed us to get back in the chain to buy a house we love. The process was straightforward and stress-free, especially compared to the traditional way of selling a house via an estate agent. Suzanne and Kerrie were very pleasant to deal with and excellent at keeping in touch. I would use them again in similar circumstances and recommend them to anyone seeking a quick and stress-free sale.

26 June 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Sally, Thank you so much for your lovely review. We're delighted we could help you get back into the chain and secure the home you love after what must have been a frustrating experience. It was a pleasure assisting you throughout the process, and we're so pleased that you found everything straightforward and stress-free. Thank you for choosing House Buyer Bureau, and we wish you every happiness in your new home! 🏡😊

Rated 1 out of 5 stars

The paperwork arrived after I had been…

The paperwork arrived after I had been contacted by two companies. One refused outright, one thought about it and then offered. The Zoopla valuation here was £370-£380. Offer? £275? Go find you bikes!

NEVER going to try this method again.

5 June 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Margaret, Thanks for your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our offers are based on a range of factors beyond online estimates, but we understand your disappointment with the valuation difference. We appreciate you taking the time to share your experience and wish you the best moving forward.

Rated 5 out of 5 stars

The whole experience from.start to…

The whole experience from.start to finish was excellent
Dorothy is a credit to the firm explaining the process and valuation
No.pushy sales
Very good experience

2 June 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Jamie, Thank you for your lovely feedback! We’re so pleased you had a great experience. We wish you all the very best from all the team at HBB.

Rated 4 out of 5 stars

Professional Approach

I was able to make an informed decision that HBB was not the right vehicle for me, following an open and honest conversation with Dorothy.b

25 May 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Marcie, Thank you for your feedback 😊
We’re glad Dorothy was able to provide an open and honest conversation to help you make an informed decision.
Wishing you all the best moving forward, and thank you for considering House Buyer Bureau.

Rated 5 out of 5 stars

Highly Recommend House Buyer Bureau

House Buyer Bureau were great from the start to finish of my recent house sale to them. They waited for over 3 months for the tenant to leave my rental property so that it was available for sale. Dorothy and Kerrie kept in touch and gave me positive advice and support throughout. The price offered after survey was in line with my own expectations gained by taking initial estimates from local estate agents. I used the services of the solicitor offered free by House Buyer Bureau. They were both friendly and very efficient. When the tenant left the sale moved forward fast. If you want a cash buyer to sell your property to fast without stress I can 100% recommend using House Buyer Bureau.

25 May 2026
Unprompted review
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Reply from House Buyer Bureau

Hello Amber, Thank you so much for your lovely review 😊 It was a pleasure working with you throughout the process, and we’re so pleased we could support you during the wait with your tenant and help everything move smoothly once they left. Wishing you all the very best for the future!

Rated 4 out of 5 stars

Exploring

Useful discussion to explore the service, the offer and relevant benefits.
Not progressing further, but courteous and informative staff.

20 May 2026
Unprompted review
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Reply from House Buyer Bureau

Hello, Thank you for taking the time to leave a review. We wish you all the very best.

Rated 5 out of 5 stars

Very helpful.

Very helpful.
Would highly recommend.

12 May 2026
Unprompted review
House Buyer Bureau logo

Reply from House Buyer Bureau

Hello Terry, Thank you for your kind review. Best wishes from all the team at HBB

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