Good service with ink being delivered when required. However my delivery of paper has stopped for some reason. Haven’t had any paper for several months. Cannot find a contact number to use to talk to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always have enough ink to complete my projects. Replacement cartridges arrive long before they are needed. I would have liked to get a weekly email detailing my usage so I can keep track and plan my... See more
Company replied
I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
Company replied
I don't seem to have received a new ink this year. My printer says I am low on coloured ink and I don't have any spare. I keep getting messages saying replacements are coming, but they never arrive.... See more
Company replied
Company details
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26k reviews
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These people are nothing but Crooks
These people are nothing but Crooks. They force you to pay a monthly fee for ink that you do not receive and pay for you do not receive. Then they threaten you if you cancel the service you cannot use their ink. Come on guys we're not in Russia. Total scammers
5 June 2026
Unprompted review
Reply from HP Instant Ink
Hi VT,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Not having to worry about ever running…
Not having to worry about ever running out of ink,do have problem seeing how many sheets I've printed which is an absolute pain, but would, and have told all my friends and family to use this service
4 June 2026
Reply from HP Instant Ink
Hi Michael,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I receive ink as and when I need it
I receive ink as and when I need it. Paying monthly on my pension makes printing affordable.
4 June 2026
Reply from HP Instant Ink
Hi Mrs Mills,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
My ink is always there when i need it
My ink is always there when i need it, as simple as that. I like the fact that i can alter my plan as and when I want to.
4 June 2026
Reply from HP Instant Ink
Hi Phi,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Always ensures that my replacement…
Always ensures that my replacement cartridges arrive well in advance of needing them, I've never had any issues with the instant ink process, very satisfied customer
4 June 2026
Reply from HP Instant Ink
Hi Alan,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
The ink always arrives before you run…
The ink always arrives before you run out, the cartridges last longer than the shop bought ones, the price is good
4 June 2026
Reply from HP Instant Ink
Hi Miss Jarman,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Peace of mind that my printer is taken…
Peace of mind that my printer is taken care of. One less thing to worry about.
4 June 2026
Reply from HP Instant Ink
Hi Anne,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Stress free quality ink for 6 years.
I think I have been a client for 6 years now. Frankly, the system works very well. High quality ink arrives when it is needed and the charges per month are to me very reasonable. On a few occasions I have had need to contact the company and that always resolved the issues without difficulty.
4 June 2026
Reply from HP Instant Ink
Hi Bob,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Diane,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Dislike the fact it’s so hard to find…
Dislike the fact it’s so hard to find the documents you scan and save to hp app, when you want to view them at a later date. Not easy to navigate app
4 June 2026
Reply from HP Instant Ink
Hi THB,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Brenda,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Not having to worry about EVER running…
Not having to worry about EVER running out of ink and then finding a source of a new cartridge atva reasonable price is a great relief. Instant Ink sends cartridges well in advance so you always have apare ones
4 June 2026
Reply from HP Instant Ink
Hi Rhonwyn,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Wish I could give no stars
Wish I could give no stars. Ripoff instant ink, no cartridges for over a year so stop paying haven’t printed for nearly a year but when trying to print 1 sheet I can’t. Basically you are renting the ink cartridge it’s not yours. Binning the hp printer and will tell anyone and everyone I know never buy HP.
I’ve been contacted by trustpilot to add more information.
I don’t have to reply to them. They are a ripoff and there are many people waking up to this fact. You have to basically factory reset and reinstall in a different manner without a certain option enabled to get your printer to work again. I’m au fait with technology so not an issue for me, but what about those that aren’t? Basically HP brick your printer by sending a remote drm to your printer. Some people are buying cartridges that still won’t work with this “blocked” printer. So no I won’t be offering them any more information. I’ve had a conversation with them on the phone and they couldn’t care less.
4 June 2026
Unprompted review
Reply from HP Instant Ink
Hi Nicola,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Mean Spirited and Environmentally Unfriendly
I have used Instant Ink for some years and it seemed good when my partners and I were printing 100+ pages a month. Unfortunately he has advanced dementia and I alone probably print only a handful of pages a month. I have been paying for 50 pages for a long time and decided I was wasting money. So I cancelled. They wrote to me today to say that I cannot use what is left of the ink in the printer cartridges - although I think I have paid for it - and the printer now shows 'Error Status' by something they have done. They want me to buy new cartridges and waste the old ones. MEAN AND NOT VERY GREEN. I think I shall buy a new printer instead from a company that is fairer to their customers and to the planet.
So in reply HP spout the same polished nonsense to every reply, Cut and paste without going through the brain of anyone. Fine. But HP have lost a customer. My laptop is HP. When it is due to be replaced I will go elsewhere. Same for printer. Same for everything else. Why would anyone want to do business with a company that is deaf and blind to customer complaints.
3 June 2026
Unprompted review
Reply from HP Instant Ink
Hi Tiggytr0ll,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
they take money from my credit card…
they take money from my credit card every month but didn't send me anything
2 June 2026
Unprompted review
Reply from HP Instant Ink
Hi Kate,
The service monitors your ink levels and sends you replacement ink before you need it. Instant Ink cartridges contain much more ink than XL or other cartridges sold by retailers, so they last longer, and shipments are less frequent.
To check your ink shipment status, please log in to your account at www.hpinstantink.com/signin/. Please look on your account Home page under Ink Status, at the section titled ‘View past and future ink shipments’.
For assistance, please contact HP Instant Ink Support at 1-855-785-2777 or respond to our request for more information.
Thank you,
The HP Instant Ink Team
Formal Complaint Regarding HP Instant Ink & Paper Subscription Charges
Dear HP Customer Services,I am writing to formally raise a complaint regarding my HP Instant Ink and paper subscription services.Having recently reviewed my account, I have discovered that I have been paying:£6.49 per month for Instant Ink for the last 24 months (£155.76 total)£10.98 per month for paper for the last 24 months (£263.52 total)This means I have paid a total of £419.28 to HP over the last two years.What is particularly frustrating is that I have barely used the printer during this period. In fact, I have not actively used the printer for well over 12 months, yet I have continued to be charged every month.To make matters worse, I currently have approximately 12 brand-new ink cartridges sitting unused. Despite paying for these subscriptions, I have now cancelled my account and discovered that I am unable to use ink cartridges that I have effectively paid for because they are linked to the subscription service. This feels completely unreasonable and unfair.I would also like to highlight my dissatisfaction with the printer itself. The print quality has been poor, the printer frequently fails to connect, and HP Smart appears to create a dependency on ongoing subscriptions simply to keep the printer functioning as expected. The overall experience has been extremely disappointing.I feel that I have spent over £419 for a service and products that I have not used and, in many cases, could not use effectively due to the poor performance of the printer and subscription restrictions.I would also like to express my dissatisfaction with the level of customer service I have received throughout this experience.The entire subscription model feels misleading and designed to generate recurring payments regardless of whether customers are actively using their printer. The fact that I have paid over £419.28, have barely used the printer for over 12 months, and am now left with approximately 12 unused cartridges that cannot be used after cancellation is completely unacceptable.What has made this even more frustrating is the difficulty in finding a clear route to raise a complaint or speak to someone who can take ownership of the issue. The customer experience has been extremely poor from start to finish.Unless this matter is resolved fairly, I fully intend to share my experience publicly through Trustpilot, Google Reviews and other consumer review platforms. Based on my experience, I would be leaving a one-star review. If there were an option to leave zero stars, that would more accurately reflect my experience as a customer.I have spent over £419 with HP and have received very little value in return. I sincerely hope HP will take this complaint seriously and provide a fair resolution.As a result, I am requesting:A full refund for the paper subscription charges incurred over the last 12 months, as the paper has not been used.A review of the Instant Ink charges and a refund for unused subscription fees where appropriate.Instructions for returning the unused ink cartridges currently in my possession.A resolution regarding the inability to use cartridges that I have already paid for.I would appreciate a prompt response and a fair review of this matter. As a long-standing customer, I find this experience incredibly disappointing and feel that the subscription model has resulted in me paying hundreds of pounds for products and services that I have received little to no value from.I look forward to hearing from you.Kind regards,Natasha Griggs
1 June 2026
Unprompted review
Reply from HP Instant Ink
Hi Natasha,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Awful controlling big brother
Awful controlling big brother. We have more than paid enough over the years with subscription for the ink we don't really very much at all. So we decided to stop the subscription to save money, and we have a cartridge left which we would have paid off by now easily. But they have somewhere blocking the use of it just because they can't get their subscription still it's like trying to leave the mafia. Thanks for the years of payment from HP non-existent
2 June 2026
Unprompted review
Reply from HP Instant Ink
Hi John,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
There is absolutely nothing good about…
There is absolutely nothing good about this program. I was not able to use the roll over pages, customer service is extremely hard to reach, the printer- brand new straight from HP- frequently didn’t work, no help available. I attempted to cancel instant ink after losing my whole house to a house fire, they kept charging me anyways so I had to contest the charges with my cc company and I’m still getting emails from hp asking me for money and threatening that I won’t be able to use my printer. My hp printer is the only thing I don’t regret losing in the fire.
7 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Meredith,
We are so sorry to hear of your issues with your account. For assistance, please respond to our request for more information and we will be happy to help.
Thank you,
The HP Instant Ink Team
My ink cartridge was defective
My ink cartridge was defective. It took over 30 minutes on the phone and being passed around repeating myself multiple times, troubleshooting and then have to wait 7-10 days to get a replacement. Unacceptable service.
1 June 2026
Unprompted review
Reply from HP Instant Ink
Hi R.,
We are so sorry to hear of your issues with your ink cartridge. For assistance, please respond to our request for more information and we will be happy to help.
Thank you,
The HP Instant Ink Team
HP Instant Ink is a scam
HP Instant Ink is a scam! Paid monthly and never got any replacement ink. I cancelled my subscription a10 days before my subscription and I still have a charge on my credit card.
29 May 2026
Unprompted review
Reply from HP Instant Ink
Hi Sandra,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
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