Huawei Technologies Reviews 2,165

7 days later I get a link to download my data I go through login and verify email and there is no link to download where it goes is a link to request your data again.

When you buy an expensive watch you expect to be able to get your data downloaded but they make you jump through hoops enter password three times verification email SMS three times then password for your download then a message it will be about seven days whilst we verify your identity that is absolutely not what I need for a smart watch it makes it pretty useless. As yet it's still in the waiting period meantime I bought a bp monitor that I can get the data immediately. They have gone crazy I don't even have that level of security for my bank

I was a loyal Huawei customer for years and always bought their top flagship models.
Now the battery of my MateBook X Pro (MACHD-WXX9) is worn out after 701 cycles. I simply wanted to buy a replacement battery – no repair, no defect, just the battery.
The response from Huawei Austria (Thomas Gross) was unbelievable:
“Replacement parts for laptops are only available through our service center mobiletouch. Alternatively, you can try to purchase the battery from a third-party supplier.”
In other words: Once the device is sold, customers are forgotten. Huawei doesn’t even offer simple spare parts.
Instead, they expect me to send in my nearly 2,000 € laptop for 12 days just to replace a battery that takes 5 minutes. Insane!
It seems mobiletouch has a monopoly granted by Huawei – an obvious rip-off company. Their employee even laughed at me on the phone and hung up. The Trustpilot reviews speak volumes – they are extremely bad.
This is not customer service. This is pure contempt for loyal customers.
Huawei has completely lost me with this system. My MateBook X Pro will be my last Huawei device.

They just don't care when you reach them out either for warranty issues or to direct you to the nearest authorized retail store for some of their products. Quite disappointing experience always.....

I purchased two Huawei P30 pro phones for my partner and I around 5 years ago while the still had access to Google app. Store.
These have by far been the best, most robust and least problematic mobiles I have ever purchased. We are both still using these phones without issue today. The reasons we have not upgraded is because these phones still hold their own today, have been trouble free for years and the camera is brilliant. If only they could still use Google I would never move away from their solid robust technology.
Absolutely brilliant engineering

The 2018 Mate 20 Lite is a stylish and durable phone—it survived several drops and the camera/mic are solid. However, I now have major trust issues. Due to severe 'phantom-taps,' the phone managed to send an offensive slur in another language to one of my contacts without me touching it.

My advice: Never put a SIM card in this phone. Don't install WhatsApp, Outlook, or Gmail. If you have one, use it as a dedicated device for Sonic 1 & 2 remasters (which run great), but if you're forced to use it as a daily driver, ADB debloat it immediately before it gets you into trouble

Beware of Huawei online store South Africa. They scammed me and the manager in Egypt admitted they were at fault but was still extremely unethical and unprofessional and dropped my call when I was still explaining myself. They are not up to South African consumer rights standards and I will be reporting this company to consumer rights council. This will be the very final purchase with Huawei

I have contacted Huawei customer service regarding the delivery timing, the response was fast, efficient and I am confidant It will be fast delivery. Excellent communication with Huawei Customer Service.

I’m loving the Huawei Health D2 watch - it’s perfect for someone like me who enjoys running, jogging, and walking. It provides a wide range of health tracking features but what I like most are the O2 and blood pressure measurements. I’m giving it a 4 stars simply because it doesn’t have a world time feature. I would need to purchase that separately, and although it seems like a minor details, also I couldn’t adjust the daylight saving time of the purchased world time. As someone who travels regularly, having a dual-time feature is important to me.

Got a very nice Huawei watch,although I know Huawei steals data.I haven't learned my lesson.In Canada you cannot install Huawei Health,the app that helps the company to steal data and... oh,yeah,to make your watch working. Stay away and do not buy Huawei if you are from Canada.

The interface is good but Google services literally dont exist there.. bought a huawei pura 80 and was so devasted to find out that I cant normally use any google stuff.. the camera is also average (though better than other chinese phones).

5G router : speed 30 Mbit/s. Same SIM in TP-Link router: 300 Nbit/s. Useless support. Avoit at all cost!

I had an issue with my wearable purchased in another country & went around in circles, trying to get it resolved. The Chat Agent was brilliant, resourceful and patient until I got my problem resolved. Many thanks!

I have Huawei Mate 20 lite and never even replaced battery yet since 7 years. No major problems still usable but I gave it to my mom 2 years ago.

Extremely disappointed. I will never buy a Huawei watch again due to the complete lack of aftercare service.

Their software and firmware support is lot shorter than any other company. They just want to make you buy newer models in at most 2 years by cutting out their support.

This company is helping the Iranian Islamic regime stop the Internet and is complicit in genocide in Iran. Over 20000 people killed in the past 3 days.

I bought and returned a watch immediately to Huawei Portugal as the strap was the wrong size. I never heard from them, I eventually followed up, there was no response for a month. I then contacted Huawei UK in desperation and they were kind enough to assist by trying themselves to contact Huawei Portugal. They were eventually able to get 1 person in Huawei Portugal to answer a phone. Then they started a conversation with me and admitted they had received the package and would issue a refund. 2 months and many unaswered request for updates later, I still have no refund. At present there is no way to speak to anyone, or get any update via email on my case issue (which has a number).

There is essentially no return function operational in Portugal, it is clearly fraudulent. If you return any product within Portugal, you will never get your money back, I promise you this.

I followed the consumer complaint process of filling out a livro de reclamações (redbook complaint), which they are obligated to respond to, but they did not after months. They rely on the fact that you will not take legal action for a case that is only in the hundreds of EUR price range.

I bought a Huawei MateBook 14 directly from the official Huawei online store in Poland in June 2024. The laptop was used very rarely and only in normal home conditions.

After several months, small dents appeared on the bottom case, followed later by a crack in the touchscreen. The device was not dropped or damaged by impact. My complaint was rejected, as Huawei classified the defects as mechanical damage based solely on an internal service diagnosis.

What disappointed me most was the handling of the complaint. There was no independent reassessment or attempt to resolve the issue amicably. For a laptop in this price range, I expected better durability and more customer-oriented after-sales support.

Huawei's customer service is abominable. If you are set on a Huawei device I recommend not purchasing directly from them. It is telling that Huawei don't bother responding to any of these Trustpilot reviews, to me that reflects a company that does not care about customer satisfaction.

Each time I call I get asked if I want to participate in a survey. I say yes, and the survey never happens. It's all lip service.

When you call their staff are snippy and you can hear them huffing and puffing as you talk.

I bought a tablet which arrived scratched. So I raised a return. It was to be collected and they wasted my time by not organising it properly. I waited a day for a collection that never happened. It was collected the next day and then they just hang on to payment and never issue a refund. Each time you call the time frame extends.

I guess I'll have to raise a charge back on my credit card.