Huws Gray Reviews 

1,929
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly point out that the staff members are exceptionally polite, knowledgeable, and always willing to go above and beyond to help customers. Additionally, placing orders online is wonderfully smooth, and delivery drivers are widely praised for carefully positioning heavy materials precisely where requested. However, some customers also noted communication gaps regarding delivery schedules and missing expected confirmation calls. A few reviewers experienced frustrating delays in receiving status updates or encountered unexpected stock shortages. Some people also mentioned occasional minor product defects or unexpected material quality issues upon delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting promptness and very helpful drivers... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly drivers, helpful yard... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting that placing purchases... See more

Service

Clients share satisfaction on service, frequently praising the fast, reliable, and efficient assistance... See more

Product

Reviewers mention positive feedback about product, frequently praising the good quality, amazing value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon ret... See more

Company replied

Rated 5 out of 5 stars

I was using another merchants in Horsforth Leeds but they shut down . So I thought Id try HuwsGray in Headingley Leeds . The women who served me in the yard couldn't have been more helpful, muc... See more

Company replied

Rated 5 out of 5 stars

First time I've bought from Huws Gray and it was a great experience from the team in Bletchley. I have since ordered a 2nd delivery to my home and it was equally good. The prices of the materia... See more

Company replied

Rated 5 out of 5 stars

After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... See more

Company replied



Company details

  1. #82 of 113 best companies in Building Materials Supplier
  2. #5 of 11 best companies in Building equipment hire service
  3. #47 of 69 best companies in Landscaping Supply Shop
  4. #35 of 53 best companies in Plumbers' merchant
  5. #56 of 69 best companies in Timber merchant
  6. #16 of 25 best companies in Tools Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

All reviews

(1,929)

873 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery good too soil did the job…

Fast delivery good too soil did the job will be buy from there again

30 May 2026
Huws Gray logo

Reply from Huws Gray

We're delighted to hear that our fast delivery and topsoil were exactly what you needed for your project!

We truly appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

Great Service

Very happy with the way they handled my enquiry and very helpful on the call.
Delivery driver was very polite

16 September 2026
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Reply from Huws Gray

We are so pleased to hear that your inquiry was handled well and that you found our team helpful during your call.

It's also wonderful to know that our delivery driver was polite.

Rated 1 out of 5 stars

Placed order online and shop cancelled…

Placed order online and shop cancelled the order

10 September 2026
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Reply from Huws Gray

We are truly sorry your online order was cancelled.

We understand this is frustrating and we are reviewing our processes to prevent this from happening again.

Rated 5 out of 5 stars

Excellent Service and Fast Next-Day…

Excellent Service and Fast Next-Day Delivery!

I ordered a half-ton of topsoil twice from the Dundee store, and both times it arrived the next day. The store even followed up the next morning by email to let me know exactly when the delivery would arrive. Fantastic communication and reliability—a very happy customer!

15 September 2026
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Reply from Huws Gray

We are so pleased to hear about your positive experience with our Dundee store and our next-day delivery service.

We truly appreciate your kind words regarding our communication and reliability. We are glad we could meet your expectations!

Rated 5 out of 5 stars

The tiles I ordered arrived on time and…

The tiles I ordered arrived on time and were exactly what I had ordered. What more could I want.
Well done.

15 September 2026
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Reply from Huws Gray

We're so happy to hear that your tiles arrived on time and were exactly what you wanted.

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent customer service and superb…

Excellent customer service and superb product 👌.

11 September 2026
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Reply from Huws Gray

We are so glad to hear that you had an excellent experience with our customer service and that you love our product!

We truly appreciate your kind words.

Rated 5 out of 5 stars

Good service

Good service, good product,good value

15 September 2026
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Reply from Huws Gray

We are so pleased to hear that you found our service, product, and value to be excellent.

Thank you for your kind words!

Rated 5 out of 5 stars

The ordering process was smooth & the…

The ordering process was smooth & the delivery was quick & effective! I got my top soil exactly as I wanted! Well done!

15 September 2026
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Reply from Huws Gray

We're so glad to hear that your ordering process was smooth and that your delivery was quick and effective!

We're delighted you received exactly what you wanted.

Rated 5 out of 5 stars

Great fast service very helpful

Great fast service very helpful

9 September 2026
Huws Gray logo

Reply from Huws Gray

We are so happy to hear that our fast service and helpfulness made a positive impression on you.

We truly appreciate your kind words!

Rated 5 out of 5 stars

quick delivery

fast delivery
considerate driving/delivery crew

9 September 2026
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Reply from Huws Gray

We're so happy to hear that your delivery was fast and that our crew was considerate.

We appreciate your positive feedback!

Rated 5 out of 5 stars

Quick

Quick, reliable and decent prices.

10 September 2026
Huws Gray logo

Reply from Huws Gray

We are so pleased to hear that you found our service to be quick, reliable, and that our prices were decent.

Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars

Decent price and excellent service

Decent price and excellent service. Thank you.

11 September 2026
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Reply from Huws Gray

We are so pleased to hear that you found our pricing to be fair and that you received excellent service.

Your positive feedback is truly valued!

Rated 5 out of 5 stars

Excellent

Excellent. Items brought straight to car. Friendly and efficient.

13 September 2026
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Reply from Huws Gray

We're so happy to hear that your items were brought straight to your car and that our service was friendly and efficient.

We truly appreciate your kind words!

Rated 4 out of 5 stars

A good experience.

Great staff, helpful, fair pricing. Could have been better had they contacted me to say when they were going to deliver, but they did come on site even though nobody was home and put a plastic cover over the wood once it had been unloaded. Nice touch. Definately use them again.

17 September 2026
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Reply from Huws Gray

We appreciate your positive feedback and are glad to hear about your experience with our team and pricing.

We understand the importance of delivery communication and will review our procedures to ensure customers receive timely updates.

We're happy the plastic cover was a nice touch, and we look forward to serving you again.

Rated 5 out of 5 stars

Prompt service

Prompt service. Good prices.

11 September 2026
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Reply from Huws Gray

We're so glad you enjoyed our prompt service and good prices.

We appreciate your positive feedback!

Rated 5 out of 5 stars

First time I've bought from Huws Gray…

First time I've bought from Huws Gray and it was a great experience from the team in Bletchley.

I have since ordered a 2nd delivery to my home and it was equally good. The prices of the materials for my domestic patio job were also lower than my usual supplier (beginning with 'W').

I ordered quite late at night and it was delivered the following morning, which is great service.

The delivery drivers I've met are always very friendly and a great asset to Huws Gray as the 'public face' of the company. Quite a contrast to the rather impersonal service you tend to receive elsewhere nowadays.

10 September 2026
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Reply from Huws Gray

We are so pleased to hear about your excellent experience with our Bletchley team and your positive interactions with our delivery drivers.

It is wonderful to know that our service and pricing met your expectations for your patio project.

We truly appreciate your kind words and your continued business.

Rated 5 out of 5 stars

Top soil

Top soil
Good quality product.
Delivered on time.

11 September 2026
Huws Gray logo

Reply from Huws Gray

We're so glad to hear you found the product quality good and that our delivery was on time.

We appreciate your positive feedback!

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