Huws Gray Reviews 

1,913
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, helpful staff who go out of their way to ensure smooth transactions and provide expert assistance with everyday projects. Many consumers also appreciate the remarkably fast and efficient delivery service, with polite drivers carefully placing bulky items precisely where requested. However, some people mentioned frustrating issues regarding delivery communication delays, unexpected scheduling changes, or orders taking considerably longer than anticipated to arrive. A few reviewers also noted receiving damaged products, poor quality timber, or specific items that fell short of advertised measurements and overall expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrivals and helpful drivers.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and welcoming... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing items online... See more

Service

People report positive experiences with service, highlighting fast, reliable, and efficient assistance from... See more

Product

Reviewers highlight positive aspects of product quality, describing items as well-described, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon ret... See more

Company replied

Rated 5 out of 5 stars

I was having trouble sourcing a particular eave tile and finally contacted Huws Gray at Stamford. Harry spent the time and effort to find the perfect match and contacted me to collect them. I couldn’t... See more

Company replied

Rated 5 out of 5 stars

After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... See more

Company replied

Rated 5 out of 5 stars

Great service all round from Norwich Barker Street branch. We are situated just over the road so simply walked over to collect our wood and the yard guys kindly forklifted our stuff to the gates to sa... See more

Company replied


Company details

  1. #82 of 113 best companies in Building Materials Supplier
  2. #5 of 11 best companies in Building equipment hire service
  3. #47 of 69 best companies in Landscaping Supply Shop
  4. #57 of 69 best companies in Timber merchant
  5. #35 of 53 best companies in Plumbers' merchant
  6. #16 of 26 best companies in Tools Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

All reviews

(1,913)

857 reviews in the last 12 months

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Rated 5 out of 5 stars

First time I've bought from Huws Gray…

First time I've bought from Huws Gray and it was a great experience from the team in Bletchley.

I have since ordered a 2nd delivery to my home and it was equally good. The prices of the materials for my domestic patio job were also lower than my usual supplier (beginning with 'W').

I ordered quite late at night and it was delivered the following morning, which is great service.

The delivery drivers I've met are always very friendly and a great asset to Huws Gray as the 'public face' of the company. Quite a contrast to the rather impersonal service you tend to receive elsewhere nowadays.

10 September 2026
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery.

Amazing value of the grinders I bought 4 as Dewalt have discontinued them! Very happy customer!

10 September 2026
Rated 5 out of 5 stars

Excellent service

I ordered a .55 cu metre bag of topsoil on Saturday they phoned me on Monday morning and it was delivered within an hour.
The huge lorry came and much to my Grandsons delight craned it onto our drive.
Excellent service and very helpful friendly staff.

5 September 2026
Rated 3 out of 5 stars

Placed my order 10 days prior called on…

Placed my order 10 days prior called on the day of agreed delivery at 12 noon to confirm it would be coming as agreed was told yes. Called again at 4pm to be told we forgot to put it on the lorry. However they agreed to deliver the following day which they did.

4 September 2026
Rated 2 out of 5 stars

i rang the local office to find out…

i rang the local office to find out when my slate would be delivered. I was told that it did be already been delivered that morning. It hadn’t then the man said he had been outside and the delivery driver was just about to leave. I asked why I hadn’t been told what when the delivery day would be and he said he’d put it in an email and he had no idea what I would’ve received. It was only what he’d sent. He was rude and sarcastic. Also, it took an age to find out a phone number for the branch. It had a local Facebook page advertised, but I’m not on Facebook.

8 September 2026
Rated 5 out of 5 stars

Great Service

I placed an online order for some hardboard but couldn't see how to ask for it to be cut to a particular size. I phoned my local branch the next working day and they dealt with it straight away, even refusing my offer to pay the cutting charge aditionally. Great Service!

31 August 2026

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