Huws Gray Reviews 

1,920
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 828 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, helpful staff who go out of their way to ensure smooth transactions and provide expert assistance with everyday projects. Many consumers also appreciate the remarkably fast and efficient delivery service, with polite drivers carefully placing bulky items precisely where requested. However, some people mentioned frustrating issues regarding delivery communication delays, unexpected scheduling changes, or orders taking considerably longer than anticipated to arrive. A few reviewers also noted receiving damaged products, poor quality timber, or specific items that fell short of advertised measurements and overall expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrivals and helpful drivers.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, polite, and welcoming... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing items online... See more

Service

People report positive experiences with service, highlighting fast, reliable, and efficient assistance from... See more

Product

Reviewers highlight positive aspects of product quality, describing items as well-described, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over a year ago, we bought some ceramic garden tiles from the Bletchley depot. Our builder at the time said he would collect them when he was ready, but due to ill health that never happened. Upon ret... See more

Company replied

Rated 5 out of 5 stars

I was having trouble sourcing a particular eave tile and finally contacted Huws Gray at Stamford. Harry spent the time and effort to find the perfect match and contacted me to collect them. I couldn’t... See more

Company replied

Rated 5 out of 5 stars

After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... See more

Company replied

Rated 5 out of 5 stars

Great service all round from Norwich Barker Street branch. We are situated just over the road so simply walked over to collect our wood and the yard guys kindly forklifted our stuff to the gates to sa... See more

Company replied


Company details

  1. #82 of 113 best companies in Building Materials Supplier
  2. #5 of 11 best companies in Building equipment hire service
  3. #47 of 69 best companies in Landscaping Supply Shop
  4. #56 of 69 best companies in Timber merchant
  5. #35 of 53 best companies in Plumbers' merchant
  6. #16 of 25 best companies in Tools Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.5

All reviews

(1,920)

862 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Decent price and excellent service

Decent price and excellent service. Thank you.

11 September 2026
Huws Gray logo

Reply from Huws Gray

We are so pleased to hear that you found our pricing to be fair and that you received excellent service.

Your positive feedback is truly valued!

Rated 5 out of 5 stars

Excellent

Excellent. Items brought straight to car. Friendly and efficient.

13 September 2026
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Reply from Huws Gray

We're so happy to hear that your items were brought straight to your car and that our service was friendly and efficient.

We truly appreciate your kind words!

Rated 4 out of 5 stars

A good experience.

Great staff, helpful, fair pricing. Could have been better had they contacted me to say when they were going to deliver, but they did come on site even though nobody was home and put a plastic cover over the wood once it had been unloaded. Nice touch. Definately use them again.

17 September 2026
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Reply from Huws Gray

We appreciate your positive feedback and are glad to hear about your experience with our team and pricing.

We understand the importance of delivery communication and will review our procedures to ensure customers receive timely updates.

We're happy the plastic cover was a nice touch, and we look forward to serving you again.

Rated 5 out of 5 stars

Prompt service

Prompt service. Good prices.

11 September 2026
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Reply from Huws Gray

We're so glad you enjoyed our prompt service and good prices.

We appreciate your positive feedback!

Rated 5 out of 5 stars

First time I've bought from Huws Gray…

First time I've bought from Huws Gray and it was a great experience from the team in Bletchley.

I have since ordered a 2nd delivery to my home and it was equally good. The prices of the materials for my domestic patio job were also lower than my usual supplier (beginning with 'W').

I ordered quite late at night and it was delivered the following morning, which is great service.

The delivery drivers I've met are always very friendly and a great asset to Huws Gray as the 'public face' of the company. Quite a contrast to the rather impersonal service you tend to receive elsewhere nowadays.

10 September 2026
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Reply from Huws Gray

We are so pleased to hear about your excellent experience with our Bletchley team and your positive interactions with our delivery drivers.

It is wonderful to know that our service and pricing met your expectations for your patio project.

We truly appreciate your kind words and your continued business.

Rated 5 out of 5 stars

Top soil

Top soil
Good quality product.
Delivered on time.

11 September 2026
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Reply from Huws Gray

We're so glad to hear you found the product quality good and that our delivery was on time.

We appreciate your positive feedback!

Rated 5 out of 5 stars

Fast

Fast, and consistent even for one bag.

6 September 2026
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Reply from Huws Gray

We're so glad to hear that you found our service fast and consistent, even for a single item.

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery.

Amazing value of the grinders I bought 4 as Dewalt have discontinued them! Very happy customer!

10 September 2026
Huws Gray logo

Reply from Huws Gray

We're so glad to hear you're happy with the quick delivery and the value of your grinders!

We appreciate your positive feedback.

Rated 5 out of 5 stars

Makita brushless drill driver

Easy to order my product, great front of house personnel and my purchase was at a fantastic price.

10 September 2026
Huws Gray logo

Reply from Huws Gray

We're so pleased to hear that your ordering experience was easy, our front-of-house personnel were great, and your purchase was at a fantastic price.

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Arrived on time and product met with…

Arrived on time and product met with expectations

10 September 2026
Huws Gray logo

Reply from Huws Gray

We're so pleased to hear that your order arrived on time and that the product met your expectations!

Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great people at the Wellingborough…

Great people at the Wellingborough branch. Always very helpful.

9 September 2026
Huws Gray logo

Reply from Huws Gray

We're delighted to hear that our Wellingborough team consistently provides such helpful service. Your kind words are truly appreciated!

Rated 5 out of 5 stars

Great first experience using Huws Gray

Website was simple to use. Slight issue with the the delivery quantity but all sorted out with one friendly phone call to the branch and with no inconvenience to me.

16 September 2026
Huws Gray logo

Reply from Huws Gray

We're so happy to hear our website was easy to use and that we could quickly resolve the delivery quantity issue for you with a friendly phone call.

Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent service

I ordered a .55 cu metre bag of topsoil on Saturday they phoned me on Monday morning and it was delivered within an hour.
The huge lorry came and much to my Grandsons delight craned it onto our drive.
Excellent service and very helpful friendly staff.

5 September 2026
Huws Gray logo

Reply from Huws Gray

We're so happy to hear about your positive experience with our topsoil delivery!

It's wonderful to know that our service and staff made such a great impression, and we're especially glad your grandson enjoyed the delivery.

Thank you for your kind words.

Rated 5 out of 5 stars

Great service

Great service, ordered online, quick call to arrange delivery and delivered on time.

9 September 2026
Huws Gray logo

Reply from Huws Gray

We're so pleased to hear that you received great service, and your online order was delivered on time after a quick call to arrange it.

Thank you for your wonderful feedback!

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