Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
From my first contact all staff were polite and very helpful. I placed my order with this branch because the closest one was unable to deliver. Never at any point did anyone comment on the distanc... See more
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I’m a homeowner who was let down by another supplier who’d pushed my delivery date by a week! The branch staff were so friendly and helpful. Andy at Derby ensured that the items were delivered on thei... See more
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Exceptional service!! I ordered a replacement paving stone in the morning & received a phone call at lunchtime saying that a colleague lived nearby & could drop it off on his way home from work that... See more
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Company details
- #83 of 112 best companies in Building Materials Supplier
- #5 of 11 best companies in Building equipment hire service
- #47 of 69 best companies in Landscaping Supply Shop
- #57 of 68 best companies in Timber merchant
- #36 of 53 best companies in Plumbers' merchant
- #16 of 26 best companies in Tools Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent online service and in branch
Excellent online service. My Dulux was ready for collection when I arrived. The service desk gentleman was very pleasant and helped with information and advice in respect of additional products I need to buy.
11 August 2026
Delivery excellent
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Struggled to find c24 graded timber from anywhere without paying more for delivery than the timber.I ordered it from Huws Gray online cheaper than most places and only paid £12 for delivery the next day.I will definitely order from them again
11 August 2026
Reply from Huws Gray
We're so glad to hear we could provide the c24 graded timber you needed without excessive delivery costs. It's fantastic that our service met your expectations, and we truly appreciate your positive feedback.
We look forward to serving you again!
Easy booking online
Easy booking online. No problems. Fast efficient and happy with the service. Used hues on a few accessions. Never had a problem
11 August 2026
Reply from Huws Gray
We are so pleased to hear that our online booking process was easy and efficient for you. We appreciate your continued trust in our services and are glad we could provide a consistently positive experience.
Thank you for your wonderful feedback!
5 STAR from purchase to delivery
5 STAR from purchase to delivery. Will definitely use again. The delivery driver was excellent he went above and beyond. Highly Recommended.
11 August 2026
Reply from Huws Gray
We are so happy to hear about your positive experience from purchase to delivery. We are especially pleased that our delivery driver provided excellent service.
We truly appreciate your high recommendation and look forward to serving you again!
Great service great delivery guy
Great service great delivery guy . Would definitely Recommend .
11 August 2026
Reply from Huws Gray
We're so happy to hear you had such a positive experience with our service and our delivery driver.
We truly appreciate your recommendation!
Ordered on line for store pickup.Had a…
Ordered on line for store pickup.Had a phone call 15minutes later to advise it was ready for collection.First class service.
11 August 2026
Reply from Huws Gray
We're so happy to hear you had such a positive experience with our store pickup service!
We appreciate you sharing your feedback.
Great service from order to delivery
Ease of ordering material, good communication regarding delivery and excellent service when the delivery was made
10 August 2026
Reply from Huws Gray
We're so pleased to hear that you found the ordering process easy and that our communication regarding delivery was helpful.
We appreciate your kind words about our service!
Reply from Huws Gray
We're so glad to hear you had a great experience with our customer service.
Your kind words mean a lot to us.
Reply from Huws Gray
Hi Sedat,
Thanks for your review!
After further investigation into your order I can see the order related to this was set for a collection.
Could you please email Customerservices@huwsgray.co.uk to give us more details on how you have paid this delivery charge as this has not been charged online?
I look forward to your reply.
The guys were brilliantly helpful
The guys were brilliantly helpful. I recommend Huws Gray for all your building supplies.👍
10 August 2026
Reply from Huws Gray
We are absolutely thrilled to hear that our team was so helpful! Thank you for your kind recommendation;
we truly appreciate your positive feedback and support.
staff at Colwyn Bay don`t care not very…
staff at Colwyn Bay don`t care not very helpful at all
3 August 2026
Reply from Huws Gray
Hi Wayne.
We are concerned to hear about your experience with our staff at Colwyn Bay.
Could you please send more details to customerservices@huwsgray.co.uk so I can look into this further for you?
Thanks
Great customer service.
Respect to the management for sorting out my issue. I would be happy to buy from the Thetford branch again. Will was very helpful, but hats off to Kevan the delivery man, amazing skills in operating his wagon, and such a nice pleasant engaging guy too, nothing too much trouble .
17 August 2026
Unprompted review
Reply from Huws Gray
Hi Niall,
Thank you for your review!
I am so sorry to hear about your frustrations with this order!
Could you please send over order details to customerservices@huwsgray.co.uk so I can look into this further for you?
Thanks
Superb service....
Should have ordered more topsoil first time, phoned them up and they bent over backwards to get me an extra load on same day. Superb service.
8 August 2026
Reply from Huws Gray
We're so glad we could help you out with that extra load of topsoil on the same day!
We always aim to provide excellent service, and we appreciate your kind words.
Great company
Great company, I used them several times when doing work in my garden. The team at the fossway Newcastle couldn't have been more helpful.
18 June 2026
Reply from Huws Gray
We're so happy to hear about your positive experiences with us and our team at Fossway Newcastle.
Thank you for your kind words!
Great service all round
Communication regarding delivery easy to contact, easy to order online. Delivery on day as promised, by a really nice happy chap
9 August 2026
Reply from Huws Gray
We're so happy to hear that our communication and online ordering process were easy for you.
We appreciate your kind words about our delivery team!
Delivery service driver was great
Delivery service driver was great. Courteous, efficient and precise. I should of received the phone call within their specified time but it did not happen so I called then to arrange delivery. It was a good mix I received.
8 August 2026
Reply from Huws Gray
We're glad to hear our delivery driver was courteous and efficient. We sincerely apologize for the missed phone call regarding your delivery time.
We understand your frustration and are reviewing our communication process to prevent this from happening again. We appreciate your feedback.
Great communication from the office
Great communication from the office. Great delivery
8 August 2026
Reply from Huws Gray
We're so glad to hear that our communication and delivery met your expectations.
We truly appreciate your positive feedback.
Swansea branch don’t mind a DIY guy…
Swansea branch don’t mind a DIY guy like me asking stupid questions! Quick delivery.
6 August 2026
Reply from Huws Gray
We're so glad to hear our Swansea team was helpful and that you received your delivery quickly.
We appreciate your kind words!
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