IDrive Online Backup Reviews 1,760

Enshittification of the platform. The software occuldes where you can delete files in the backup so you end up going over and getting an obscene overage charge. Theyll tell you its in the terms of usage written by a dozen lawyers and buried deep inside it.

Ironically they can charge you in an instant but when it comes to a refund, expect weeks. Why? They make money by keeping money owed for longer than it should take??? Dark patterns and companies trying to make money thru shady practices in my opinion. I definitely will no longer renew my service. Congratulations MBA's, you stepped over dollars to pickup a few cents.

Dont waste your money. It is one man band. Every thing is poor. They are just money grabbers.
I joined Google drive and never been more happy
Speed of uploading is fantastic

Can't perform even the most basic functions. I wanted to create a local backup of a folder on external drive and a cloud backup of the external drive and it couldn't even do it. Worse, it said the backups were successful and it was only because i manually checked the drive that I found out it hadn't been working.

I have struggled for many years with uploading files as the iDrive information shows that the files are being loaded but no files are actually loaded. As for loading files iDrive's file speeds are trying to be very objective are pathetic.
Although iDrive storage costs are very well priced compared with Google the fact is that the iDrive storage costs are a total waste of money as I basically can never get files loaded so when I consider the time wasted with iDrive I will just use Google.
I just removed my auto -renewal as I am done with iDrive even though they offered a 25% discount once I opted out of auto-renewal.
iDrive reached out to me advising me that if I contact them they will have someone look into my account. Unfortunately I have been through this process before and whereas I fully expected iDrive to reach out to me, I am really not interested in iDrive anymore as I have removed most of what I had on the iDrive system as our relationship is over.

I’m extremely disappointed with IDrive’s handling of what should have been a straightforward renewal.

My renewal was clearly shown as $99.50, yet IDrive attempted to charge $119.40 with no upfront explanation for the difference. I only discovered this when payment failed. When I raised it, I received no proper resolution—only a demand to pay within 15 days or risk losing access to nearly 3TB of my data.

Despite repeated emails and live chat attempts, my concerns were ignored. After posting a negative review, IDrive offered a 50% discount. I responded with a reasonable counter-offer, but instead of any genuine negotiation, they simply reverted to the original discount, making their request for my “view” appear disingenuous.

Most concerningly, after I explicitly stated I would not be renewing due to this treatment, IDrive still attempted to charge my card again for the full $119.40 even after offering a discount. This raises serious questions about their billing practices and internal communication.

Since then, IDrive has stopped responding entirely.

Based on my experience, I cannot recommend IDrive. This was not just poor customer service—it was a pattern of unclear pricing, repeated payment pressure, and complete silence when challenged.

Prices have more than doubled within few years and the user experience was always bad. App and backup is slow. Poor features causing need to reupload the whole thing if paths change etc.

Latest price hike slipped past and would never ever had accepted it.
I'll be switching to something else next year. Good riddance greedy peeps.

I'm contemplating whether I should give them 1 star or two.

1. Most of the time the communication is terrible. Either they don't understand English hardly at all, or I have to repeat myself over and over again because they don't understand me the first time, second time, usually when it's more than twice I demand a manager.

And several times I've gotten attitude and I'm sure they are all different guys, so it's not one bad apple.

2. All they ever do is blame me for their BUGS. And even the ones they acknowledge, do they ever get fixed? Nope, I've never been told they fixed anything.

Even their payment page has bugs. You click on a button and nothing happens. You have to click on the button further down. So WHY is the other button at the top?

And nobody could even tell me why the payment page wasn't working.

3. I've wasted countless hours every time there's an issue. That's on live chat, email and phone.

My life loses hours because of iDrive.

4. So 2 videos (maybe more) disappeared from my computer.

YOU GUESSED IT, they are nowhere to be found on iDrive.

All they did is come onto my computer, look and tell me it was never backed up, implying it was never on my computer.

Of course it was, I have a document that lists the names of all of my videos that have to be uploaded and catalogued AND my thumbnail is there.

Oh, and after I wasted an hour talking to the first manager and he said he had to get the backup team to address the issue, the backup team didn't know ANYTHING that was going on. I could tell when they said we found the PNG file, meaning the thumbnail.

This was AFTER I went through EVERYTHING with the manager and said did you write this down, did you write that down??? OMG

Do I get paid to be their secretary and repeat things over & over again??? NO I DO NOT!!!

While the next superv. was on my computer, I started to see something shocking around the date of the thumbnail which would be the same day I downloaded the video.

It didn't back up at least 10-15+ times on different days all within 2-3 weeks.

Some message in the log files saying the computer wasn't on or there was another backup in progress.

My computer is ALWAYS on. I only started turning it off after my accident in November 2025 and then I changed the backup time to make it later in the night.

In the past I've had them come onto both of my computers at least twice (probably more) to make sure the settings are ok, and never ONCE did they suggest I turn on the button that says if it doesn't back up, back up when it reconnects.

Their whole backup settings area is very very confusing. There's two sections that have dates and times for backing up, and I can NEVER remember what the difference is.

UX is VERY VERY important in software and if it's not user friendly, the customer gets confused. But that's not the point, how come the ones who came onto my computer never asked me if I wanted that turned on.

I never thought I needed it, but clearly their system doesn't always backup.

They also do NOT have an email that goes out to TELL you that your computer hasn't been backed up.

They have some button that says notify and it does NOT tell you what it's notifying you about.

Again, NOT CLEAR INSTRUCTIONS.

They expect YOU, the customer, to check every day to make sure you got your email because we aren't busy doing other things, NOOOOO, we have to be a slave to iDrive.

So I have no idea how many pieces of data they haven't backed up, because if these two videos are missing, who knows how many others are. I have no way of knowing until I go looking for it.

And there's NO explanation for why for 12-15+ times, the computer never backed up, BUT it backed up on other days before and after the days it didn't back up.

Their software doesn't work and this isn't the first time I've had these issues with backup companies when I went to restore my data. And we know what country they are all from.

When I actually NEED something from the cloud, it's NEVER THERE. To give them credit, when I lost my external HD on my laptop, they helped me to restore it and I assume (who knows) everything got restored.

I wasted almost 2 hours the other day and all the guy did was repeat everything over and over again as if it's MEEEE that caused the videos to not be backed up. He even said to me over & over again, I'm repeating again.

JUST INSANE.

And I just paid more money for storage.

I don't find them friendly at all. All I ever encounter is them defending themselves for their software. They are clueless & NEVER take responsibility.

They probably always blame the customer, and sure, sometimes it is the customer, but in my case it's NOT.

When I'm wrong, I admit it. There's NO explanation for why these videos never got backed up OR why on all of those other days it never did a backup AT ALL.

A one day glitch, ok, things happened, but 10-15???

I had a storage issue which I couldn't solve but idrive support was good.
After a few exchanges, I was able to solve the problem.

11 days ago my backups ceased to function because my account is "under maintenance". Customer service has not been helpful as their only response is "we are working on it". I will give them a few more days before terminating all accounts.

Update: IDrive finally solved the problem and the app started functioning again this morning (4/27/26). I have changed the rating to only 3 stars (from 1 star), because of the lengthy delay.

We signed up for a business backup for 2 years with a total of 250 gb of data to back up our server that has 91.3 gb of data. About 6 months into the service iDrive started charging us $129.28 per month. We called and after being transferred 3 times the person told us we had used over 600 gb of backup. I looked in our iDrive account and sure enough we had used 603 gb. I expressed to the service person that we only had 91.3 gb of data to back up how could we have used over 600 gb. He explained that when we delete something on our drive the back up still holds it and that we would need to also delete on iDrive. That is way too labor intensive for us. We were under the impression that this was all automatic; when we added a new file it would be added to our backup and when we deleted a file it would be automatically deleted from our backup on iDrive. Personally, we view this as a scam as that is not the way it was presented when we signed up.

I cancelled my renewal and they deleted my data. I only got to know two days before my subscription ended, but I find it appalling that they actually deleted my data before my subscription ended. That in itself would be breach of contract. Terrible service.

Buggy software that doesn't do the back up. Slow customer support - took several weeks to resolve.

Also, its expensive.

Pity because it would otherwise be a good product.

I am absolutely disgusted by IDrive’s billing practices. On March 26, 2026, I was charged my standard $11.84 for my monthly subscription. Less than 24 hours later, without any authorization or notice, IDrive charged my card an additional $118.41 (€103.35) for a 'Yearly' plan I never signed up for.
Their own 'Transaction Summary' doesn't even account for this massive $118.41 charge, proving their system is pulling unauthorized funds. I am seriously considering pursuing this legally and will be filing a fraud dispute with my bank. Do not trust this company with your credit card information. They will fleece you the moment you aren't looking.

I've been using iDrive for around four years and have found it very satisfactory.

My only complaint is their weird pricing strategy that jumps from 500GB to 5TB. This means that for anyone who needs 500+GB to, say, 1TB, you are forced to pay a lot of money for 4TB you simply don't need.

I actually stopped using iDrive because of this.

It took me 21 emails and 7 phone calls to get them to understand that I could not access my account, I told them to cancel my subscription and they billed me anyway. I tried to diuspute the charges with AMEX and they fought to keep the money and AMEX charged me. It has now be 20 Emails and I still have not received my refund that they acknowledge that they owe me but keed telling me it is still in dispute, they asked for emails from AMEX to show that it had been sent which I did and still to date have not sent me my refund that should have been sent in Dec and it is March 3rd now.
I would not recommend using them I did'nt have access to my account for months

Discounted offers for the first year of the subscription are extremely cheap; however, you get what you pay for: software which is almost unusable.
I have a very fast PC: AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11.
My PC works fine with no issues.
However, when I want to back up with IDrive my PC slows down considerably to a level where I can't do anything.
So, I back up with IDrive at midnight. But the next day I get my PC in a frozen state.
So, I need to restart my PC. But when it restarts, I get the message that IDrive backup can't continue because I restarted my PC.
This happens only with IDrive not with other cloud storage software from pCloud, MEGA, kDrive (from Swiss-based Infomaniak), Icedrive, OpenDrive, etc.
When I back up with other cloud storage and restart my PC, of course I can continue to back up. Backup would be useless if I couldn't turn off my PC.
But why does IDrive use so much memory to back up?
The back up feature also often shows a message screen: "Trust this device. To proceed, you must authorize this as a trusted device. This is a one-time process to authenticate your identity. Enter the verification code sent to your registered email address ... ".
Unfortunately, I NEVER receive this verification code. Also not in my spam folder. Also not when I click on 'Resend Code'.
I also used IDrive Mirror to back up my Windows partition. When I got a software error, I decided to restore my Windows 11 partition. To restore less than 300 GB took more than 12 hours, but in the end my PC couldn't start up anymore. So, I had to do a clean install of Windows 11 with all software. The IDrive backup was useless.
Moreover, after my first PC restore with IDrive Mirror I suddenly can't log in anymore to my IDrive Mirror account. Also, when I request a new password, I don't receive emails.
I sent three emails to support and publicrelations (the email address mentioned in many comments from IDrive on Trustpilot), but within three weeks I didn't receive an answer.
Besides all these problems, the software interface is illogical and unnecessarily complicated.
IDrive Photos is great on your phone because it backs up all your photos and shows geographic location data in its interface. Not just when you select photos but directly in the interface. Just like Google Photos and Samsung Gallery.
However, the problem arises when you want to download photos. There's no feature to download everything at once, only one by one.
Of course, you will only encounter this problem at a time you need to download photos and videos.

To summarize:
1. The backup feature uses so much memory that a fast PC (AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11) comes to a standstill.
2. Verification codes are NEVER sent to your registered email address.
3. Emails to support and publicrelations are NEVER answered.
4. Restoring data is practically impossible.

On major review sites such as TechRadar, PCMag, Macworld, Cloudwards, Tom's Guide, etc. IDrive has been listed for many years as the number one cloud backup service. But when we check Trustpilot it seems that IDrive gets an extremely bad score of only 2.6 and this bad score becomes worse. It doesn't improve.
These bad customer reviews are also a reminder that we shouldn't believe everything which is written on these so-called 'neutral' or 'impartial' professional review sites. They are paid to put IDrive and other cloud storage high on their list.
Always request a trial version with the same features as the original version. Also make sure that the upload and download speeds are exactly the same as the original version.
If you need to pay first for a trial period and have to request a refund afterwards, I strongly discourage you from taking a subscription.

Update:
The response below is a standard response to all comments on Trustpilot. It's just a link to the website of IDrive.
The response doesn't offer any solution. I also didn't receive an email because of this negative review.
It seems that IDrive doesn't care about the negative reviews on Trustpilot. The sponsoring of fake positive reviews on major review sites seems to be more important than the negative user reviews on Trustpilot.

I was using one of the software resolutions for about one year and I was being way too patient looking back.

I really regret ever choosing this software.
The best thing about this whole company seems to be the Indian tech support.

There’s some software issues that have never been resolved.
Then we had multiple server issues.
Then the software just started causing massive problems over and over again.
The newly released update kept carrying along those issues.
The frustration is just beyond

These guys suck for the following reason:
1. they offer you a discounted offer but when you go to accept, it won't proceed to payment. This bug has been around for at least 3 years. Or maybe it is intentional.
2. If you don't pay, they cancel your account so you can not log in. Any reputable company would let you log in regardless of your subscription status.
3. when you go to talk to them, if your last 4 digits of your current card no longer matches (lost or stolen, etc. they won't talk to you. Any competent company can verify your account any number of ways.
4. Trying to get through on the phone it places you on hold for a while then goes nowhere.

They make it impossible to unsubscribe. Support, do not reply for weeks. Scammers. Be aware of adding your real credit cards!!!!

After reading these many unfavorable online reviews before signing up, I was not going to subscribe to their cloud service. However, after receiving a call back a few days later from a very helpful gentleman who provided useful information, I plan to subscribe to a 5/10TB trial cloud service for my companies. So I am happy to revise my review. If the cloud service meets our needs, I will revise my review to 4/5 stars based on our satisfaction.