iHerb Reviews 

Totally awesome experience in buying things that I like that I've used before and that are within the parameters of safe healthy and easy to use and to top it off I got great discounts and free shipping.

the product selection, pricing and speedy delivery, all excellant

Hi/Bonjour! At first I thought I might have problems because of Trump's tariffs. I'm in Quebec, Canada. Everything went fine. I was supposed to receive my parcel on August 31. It was delivered on August 29. I'm super satisfied. Professional service. I recommend it. The website is user-friendly. Bonjour and merci to all the team at iHerb.

Can y’all please put the check marks back in the cart?? Haven’t shopped in over a month it’s very discouraging to have fifty items in your cart and need to delete them all just to buy seven things. I guess I could add them to my wishlist but the cart holds what needs to be bought NEXT and that would complicate things. I’ve been buying individual items from Amazon that I would normally bundle at iherb. How was this change necessary or helpful?? Please fix it

iHerb is a reliable company with a wide variety of authentic products and great delivery. I have bought nutritional supplements, groceries, and skincare products. I usually shop on Amazon and I have found that iHerb is cheaper on some prices and charges more on others. I placed an order recently because I was having trouble finding anywhere to buy dry black soybeans. Amazon cost twice as much as iHerb. The daily flash deals have me hooked on looking for bargains and trying new products.

I love getting free shipping for a low minimum order. Packages arrive in only a few days (partly because I live in California where some of the warehouses are located.) I have been especially impressed by the careful packing. Glass bottles are individually wrapped and nothing arrives crushed or broken. I have not had to return anything so no comments on customer service.

Website is "user friendly", excellent range of products, search facility shows good range plus pictures of products.

Great experience, fast shiping, great product!

An exceptional shopping experience, fair prices and excellent delivery time

Very fast delivery & the exact products I wanted.

iHerb is my go to for all my suppliements. I am never disappointed. Shipping is always quick too and thats a big deal for me.

We have been using VitaCost for many years and it is difficult to get used to another site. I found that IHerb doesn't carry some of the items that we have bought in the past. On our last order in August, I ordered a Nivea after shave. The description stated Vanilla & Bourbon. The item we got did not state that. I tried to contact iHerb and got an AI part of the site. I tried to describe the issue and after about 10 minutes of no success the site told me that it was having a problem and I could not proceed. I found an ph.# 951-616-3600 only to be told that iHerb does not have a customer service ph. #. What?? I use many apps on line and have never encountered not being able to talk to a person and explain the issue. I did not want to return the item, I just wanted to make sure that I had received the correct item. I may not continue to use the site if I can't get a simple answer about my order.
I await your response.
Eric Skinner

Fast checkout found everything I was looking for and more.

Selling a product with hidden ingredients could be life threatening. Using your product with a hidden ingredient was worse than the dog that bit me. I want a refund. I used only one application and my labia was on fire.

★★★★☆

I have very little criticism of iHerb itself. The choice of products is excellent, prices are often competitive, ordering is straightforward, and in my experience customer service has been very good. It is one of the international retailers I am happiest to use.

The reason I cannot give five stars is iHerb’s continued use of Evri for last-mile delivery in the UK.

I am completely housebound and have repeatedly provided reasonable-adjustment instructions requiring parcels to be brought to my flat door. The last couple of deliveries have, thankfully, actually reached my door, which is a significant improvement.

However, Evri still records the delivery by taking a photograph of the downstairs communal area rather than of the parcel at my door. The driver also does not ring my doorbell. Consequently, I receive what appears to be evidence that my parcel has been left downstairs and have no way of knowing whether it has actually been brought upstairs unless I proactively review footage from my own doorbell camera.

For somebody who is housebound, this is not a minor inconvenience. A delivery record should accurately show where the parcel was delivered. I should not have to use my own CCTV footage to establish whether my reasonable adjustments were followed.

This is particularly concerning because I have already raised serious complaints with Evri about previous deliveries and made clear that I was considering legal action. Whatever the explanation for the current practice, photographing only the downstairs area while subsequently bringing the parcel to my door removes the very evidence that would demonstrate whether the required delivery was actually made.

iHerb itself deserves considerable praise. I simply wish it would use a last-mile carrier whose delivery records accurately reflect what happened and whose drivers reliably follow customers’ accessibility requirements. If iHerb resolved that one issue, I would have no hesitation in giving it five stars.

Great service and great product good value thank you

I have seen a lot negative things written about IHerb and I can only go by my own experience. I’ve not had any issues with previous orders but it was my latest order that prompted me to review on here.
I ordered several things from IHerb and waited, my order then said out for delivery… this went on for ages. Everyone knows Evri as a company is pitiful but trying to find out why my parcel was taking several weeks to be delivered was like having another full time job! After not being able to speak to anyone at Evri with a brain cell I contacted IHerb. Yes I got through to an AI assistant but they passed on my issue, they initiated a refund straight away (which I received today) and gave me a voucher so I could get the same prices as I’d paid for before. Who knows what will happen with my new order but what made me reorder was how quickly and efficiently they dealt with my complaint. I feel the prices and products are competitive but they need to resolve the delivery issues, I see most of the complaints resort back to the delivery and not the products. Mistakes happen though and as long as it’s put right then I will happily continue to remain a customer.

I spent $60 on protein powder from this website. When i ordered the product, they expected an August 26th delivery date. It is now August 29th, no product. When I attempt to log in and speak with support, it is an AI chatbot that cannot find my order. The chat crashes after I supply my order number and I cannot get a live person to speak to. I will NEVER use this service again.

When I check my carrier tracking status, they state the package has not even arrived for the carrier. Essentially, iHerb has charged me $60 for a product they never even boxed for shipping.

If you ever have an issue with this company, there is no recourse. No responsibility and no support. Now I am going to have to call my bank and ask for a chargeback as there is no other option. Horrible experience and I would not recommend this service as there is ZERO customer support.

Everything went well except using FedEx for shipping. Please use UPS!! FedEx cannot follow delivery instructions to save their you know what!!!

the choises we have are awesome, and your quick delivery is also great.