Innovative Primary Care Reviews 

16
TrustScore 4.5 out of 5

4.4

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Company details

  1. Doctor
  2. GP
  3. Clinic
  4. Urgent care centre
  5. Weight-Loss Service
  6. Wellness centre

Written by the company

Discover a new approach to healthcare at Innovative Primary Care in San Antonio, Rockport, and Bandera, Texas! We are your trusted source for comprehensive primary care services. Our dedicated team of professionals provides a wide range of treatments designed to optimize your well-being, from hormone balancing to effective weight management strategies. Experience the convenience of telemedicine and the thoroughness of our physical exams, all within a welcoming and patient-centered environment. Innovative Primary Care: committed to your health journey.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16 reviews

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4.4

All reviews

(16)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Best staff

Best staff, always comfortable when I have a visit.

2 July 2026
Innovative Primary Care logo

Reply from Innovative Primary Care

Hi Sarah 😊 Thank you for your kind words! We’re so glad your visits in our Bandera clinic feel comfortable—that’s exactly what we strive for in primary care. From wellness to ongoing care, our team is here to support you every step of the way. We appreciate you being part of our community!

— The Innovative Primary Care Team

Rated 5 out of 5 stars

April took time to listen and explain…

April took time to listen and explain my lab results and not just peek in the door and say hi and bye

3 July 2026
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Reply from Innovative Primary Care

Hi Terry 😊 Thank you for sharing your experience! We’re glad April took the time to walk through your labs and provide the kind of attentive, personalized primary care you deserve. In Bandera, we’re committed to meaningful visits that go beyond quick check-ins—especially for wellness and ongoing care. We appreciate you being part of our community!

— The Innovative Primary Care Team

Rated 4 out of 5 stars

Kerrie Baker is great!

Kerrie Baker is great! She listened to my concerns and took the time to answer all my questions.
While the front desk clerk could be more welcoming and the facility needs a little TLC, as long as Baker is my primary care provider, I will follow her wherever she goes.

11 June 2026
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Reply from Innovative Primary Care

Hi Crystal 😊 Thank you for sharing your experience in our Rockport clinic. We’re so glad Kerrie made you feel heard and supported—that’s what great primary care is all about. We appreciate your feedback on the front desk and facility, and are already working to improve both for our Rockport community. Your voice helps us grow.
— The Innovative Primary Care Team

Rated 5 out of 5 stars

Friendly and professional staff

Everyone makes you feel at ease,

1 June 2026
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Reply from Innovative Primary Care

Hi Grizelda 😊 Thank you for sharing your experience in Rockport! We’re glad our team helped you feel at ease—comfortable, patient-centered primary care is what we strive for. Whether it’s wellness visits, weight management, or ongoing care, we’re here for our Rockport community every step of the way.

—The Innovative Primary Care Team

Rated 5 out of 5 stars

I love that I can do my follow up…

I love that I can do my follow up appointments virtually and my doctor is great Thank you

2 June 2026
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Reply from Innovative Primary Care

Hi Josephine 😊 Thank you for sharing your experience! We’re so glad your primary care follow-ups are convenient through telemedicine and that you’ve had a great connection with your provider. In San Antonio, we strive to make care accessible, flexible, and centered around your needs—whether in-clinic or virtual. We appreciate you being part of our community!

— The Innovative Primary Care Team

Rated 5 out of 5 stars

Caring-

Caring, thorough, professional care.

1 June 2026
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Reply from Innovative Primary Care

Hello Gail 😊 Thank you for sharing your experience! We’re glad you felt cared for every step of your primary care visit. In Rockport, we strive to deliver thorough, professional care—from wellness and weight management to personalized treatment plans—so you feel confident in your health journey. We appreciate you being part of our community!

— The Innovative Primary Care Team

Rated 5 out of 5 stars

Easy

Easy, direct communications

3 June 2026
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Reply from Innovative Primary Care

Hello Kelly 😊 Thank you for highlighting the easy, direct communication—that’s a core part of how we deliver primary care in Rockport. From quick questions to ongoing care like wellness or weight management, we aim to keep things clear and convenient for our community. We appreciate you! —The Innovative Primary Care Team

Rated 5 out of 5 stars

excellent care

very attentive, prompt and professional

2 June 2026
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Reply from Innovative Primary Care

Arthur, thank you for the kind words! 😊 We’re glad your primary care visit in San Antonio felt attentive, prompt, and professional—exactly what we strive for every day. From wellness to weight management, our team is here to keep our community feeling their best. We appreciate you!

— The Innovative Primary Care Team

Rated 5 out of 5 stars

I love Innovative

I love Innovative! It is so convenient for the working woman I am. Televisit is great for me and my truck driver husband. Dr. Schanen has changed our lives. We are healthier than we’ve ever been.

12 May 2026
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Reply from Innovative Primary Care

🌟 Hi Melissa, thank you for sharing your experience! We’re so happy that our San Antonio primary care team and telemedicine visits have made healthcare easier to fit into your busy lifestyle. Helping hardworking families stay on track with wellness and long-term health goals is exactly why we do what we do. It means a lot to hear you and your husband are feeling healthier than ever! 💙
— The Innovative Primary Care Team

Rated 5 out of 5 stars

Dr. Schanen

Dr. Schanen was attentive, listened to my health concerns, and provided great care!

30 March 2026
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Reply from Innovative Primary Care

Hey Jorge 👋 Thanks so much for sharing your experience! We’re thrilled to hear how our primary care team in San Antonio helped you feel truly heard and supported. Listening first is the cornerstone of better wellness, weight loss, and hormone optimization care. Your health journey matters to us, and we’re grateful you chose our San Antonio clinic for it.

— The Innovative Primary Care Team

Rated 5 out of 5 stars

Highly recommend

Very professional clean and super friendly. Switch to innovative for primary care due to easy scheduling and quick responses to concerns. Staff and Dr Schanen are awesome. Highly recommend

1 April 2026
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Reply from Innovative Primary Care

✨Hey Arnie! Thank you so much for trusting our San Antonio primary care team with your health journey. We’re thrilled that our easy scheduling, quick responses, and friendly care made a difference for you. Providing seamless wellness and hormone optimization services right here in the community is what drives us every day. Grateful to have you with us on this path to better health!

– The Innovative Primary Care Team

Rated 5 out of 5 stars

I love Dr Schannen and his staff are so…

I love Dr Schannen and his staff are so friendly and helpful.

4 March 2026
Innovative Primary Care logo

Reply from Innovative Primary Care

🌟 Hi Karen! Thank you for sharing your kind words — we’re thrilled to hear you felt cared for by Dr. Schanen and our friendly San Antonio primary care team. Our goal is to make every visit feel comfortable and personalized, whether it’s for wellness, weight management, or hormone optimization. We’re so glad you’re part of our San Antonio community!

– The Innovative Primary Care Team

Rated 5 out of 5 stars

Excellent Care

So easy, excellent care, and for me worth the drive!

5 January 2026
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Reply from Innovative Primary Care

🌟 Hi Jeanine! We’re so thrilled to hear your experience with our San Antonio primary care team made the drive worthwhile! Your trust means everything, and we’re glad we could make your visit smooth and full of attentive care. Thanks for choosing us to support your wellness journey—see you next time for more health and energy!

— The Innovative Primary Care Team

Rated 5 out of 5 stars

Great experience

Great experience

17 February 2026
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Reply from Innovative Primary Care

Hey Francisco! 🌟 Thanks for sharing your 5-star experience with us here in Bandera. We’re thrilled to know your visit was seamless and positive! Helping our patients feel supported—whether for wellness, weight loss, or hormone balance—is what great primary care is all about. We can’t wait to continue being part of your health journey in our Bandera community.

— The Innovative Primary Care Team

Rated 1 out of 5 stars

Very difficult to fill in information…

Very difficult to fill in information on the website. I put information in that was requested and required, it would not save it or show i had completed.

17 February 2026
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Reply from Innovative Primary Care

Jean, you typed, you clicked, the website ghosted you. No save, no mercy, just pure betrayal. One star for our form’s cold shoulder—fair. Next time skip the digital drama and just call us. We answer. Promise.

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