I cannot recommend this company based on my experience.
I ordered a product that I never received. Instead of providing clear evidence that the parcel had been delivered, the company informed me that my case allegedly formed part of an “organised fraud”.
Despite making such a serious allegation, the company has not provided:
- any valid Proof of Delivery (POD);
- the identity of the alleged recipient;
- any explanation as to how the parcel could supposedly have been delivered while the carrier’s tracking later showed it remaining in France.
The available tracking information indicates that the parcel continued to be processed in France after the alleged delivery, including a “Parcel damaged” event recorded by Chronopost.
I have therefore initiated an independent investigation with the Belgian Postal Ombudsman to establish the factual circumstances of the shipment.
I have repeatedly asked the company to answer straightforward questions regarding:
- the delivery;
- the evidence supporting its fraud allegation;
- the investigation it claims to have conducted.
I also requested the contact details of the company’s designated consumer mediator so that this dispute can be resolved through the official ADR procedure provided under French consumer law.
I hope the company will now provide clear, documented and legally reasoned answers instead of repeating unsupported allegations.
Should the company choose not to respond publicly here, I will include that fact, together with all previous unanswered requests, in the documentation submitted during consumer mediation and, if necessary, before the competent court.
Reply from ipln.fr
Hello,
Thank you for sharing your version of events.
We formally dispute it, as it does not reflect the conclusions communicated to us by Chronopost regarding this delivery.
The fraud classification did not originate from IPLN: it is based on evidence gathered and confirmed by the carrier during its investigation.
We have a documented case file, but we will not disclose confidential documents or sensitive information publicly on Trustpilot.
The claim that no investigation or supporting evidence exists is therefore inaccurate.
We will respond to any mediation body or competent authority on the basis of the facts and documents in our possession—not through a public debate conducted under pressure. ⚖️
We remain available through the appropriate channels to continue handling this matter.
La team IPLN 🚀
Our team can be reached at +33 4 78 42 15 55.
