Wow, what a treat! Prompt, competent, friendly, well staffed service. Becky S was exceptional. Somebody wise, discerning and hardworking at the top runs a tight ship. As the owner of multiple small bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We would like to express our sincere appreciation for the outstanding service provided by Mis. Morgan A. Her professionalism, attention to details, and willingness to go above and beyond did not g... See more
Company replied
I definitely had some initial frustrations with lack of responses and extremely slow responses. I understood from Cindy that this was just poor timing. I was trying to get things wrapped up and it w... See more
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I am not familiar with 401K , I don’t speak or understand the language , procedures , rules and regulations. Tamara Perez was so patient and understanding of my lack of understanding and knowledge. Ta... See more
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Company details
About IRA Financial
Written by the company
The smarter way to invest your IRA or 401(k) in alternative assets
At IRA Financial, we help clients take control of their retirement funds and invest beyond traditional stocks and mutual funds — including real estate, private equity, crypto, and more. Our clients value having direct access to in-house tax and ERISA professionals to help ensure their structure remains IRS compliant every step of the way.Getting Started is Simple
Whether you're diversifying, self-employed, or funding a new business, we provide the structure and support to help you move forward with confidence.Contact info
5109 S Broadband Ln, 57108, Sioux Falls, United States
- 1-800-472-1043
- info@irafinancial.com
- irafinancial.com
4.7
Excellent
2K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my 2nd interaction with…
This was my 2nd interaction with Morgan. She is polite and courteous. She was able to answer my questions and offered options for alternatives. She made me feel comfortable that IRA Financial is cautious with the handling of my retirement funds.
28 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your continued trust in IRA Financial. It means a lot to us to have long-term clients like you, and we’re glad to hear Morgan has consistently provided a great experience. We appreciate your support and look forward to working with you for years to come.
Support is always very responsive and…
Support is always very responsive and helpful with the information supplied.
28 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your kind words! We’re happy to hear you had a positive experience and appreciate you being part of the IRA Financial community.
The experience started with code issues…
The experience started with code issues on your site. Macy was wonderful to help. Make sure that she got these information to your team. The not perfect rating indicates you need help with your website. After the website issues were resolved Macy did a wonderful job walking me through the set up process.
27 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your thoughtful feedback!
We’re glad to hear that Macey was able to step in and provide such a positive experience, guiding you through the setup process and ensuring everything was resolved.
We appreciate you bringing the initial issue to our attention as well, feedback like this helps us continue to improve. We’re grateful to have you as a client and will be sure to share your kind words with Macey.
Suvie Fogelman was very helpful and…
Suvie Fogelman was very helpful and knowledgeable.
27 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing Suvie. We truly value your support.
Isaac Rodriguez was amazing!
Isaac Rodriguez was amazing!! He got right to it… he was able to perform the transaction right away, he called me to keep me up to date, very professional and knowledgeable. Thank you Issac for your hard work.
27 April 2026
Unprompted review
Reply from IRA Financial
Thank you for the review!
We’re glad to hear that your experience was efficient and that Isaac helped move things along smoothly. We know how important timing can be, and we’re always working to provide a streamlined process. We appreciate your trust in IRA Financial.
Beyong Happy
Samantha Scholten of IRA Financial was absolutely amazing in solving a very complex problem Professional, efficient and a pleasure to work with. I am beyond satisfied and grateful
24 April 2026
Unprompted review
Reply from IRA Financial
We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Samantha was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.
IRA Financial is the best destination for SD IRA accounts
IRA Financial was a little slower to respond on emails and phone calls but outcomes speak louder than actions and the outcome was that they enabled an accelerated investment into a once in a lifetime opportunity pre-IPO investment for me and they did so with record speed, diligence and empathy. I got fiesty at times given the urgency but they kept their calm and the whole team form Jill Brenden in customer service to Shelly in transfer to Brittany in funding to Kaleb in account opening, everyone carried a high level of customer respect, empathy and bias to outcomes and I loved working with them. They've definitely earned my trust and my IRA will be with them forever!
24 April 2026
Unprompted review
Reply from IRA Financial
We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that our team was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.
Great customer service
Great customer service. Kept working with me until we ended with an appropriate solution. Brett D was thoughtful and proactive in assisting.
17 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your kind words! We’re so glad to hear you had a positive experience, and we’ll be sure to pass your feedback along to Brett. Providing knowledgeable and responsive support is something we take seriously, and it’s great to know that came through. We truly appreciate you choosing IRA Financial.
Outstanding service!
Morgan Appeldorn did an excellent job solving my account problem. She is knowledgeable, efficient, and so helpful. I'm keeping her name handy for future reference!
24 April 2026
Unprompted review
Reply from IRA Financial
Thank you for sharing your feedback! We’re especially glad to hear that Morgan was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.
Does NOT answer or return calls at all.
I am trying to close the account as my investments ended up going bankrupt. They do not answer my calls or call me back, but they still know how to take the fee. They also did not have it set up correctly, and did not care as long as I paid the fees.
23 April 2026
Unprompted review
Reply from IRA Financial
We’re very sorry to hear about your experience and the challenges you’ve faced with your investment. We also apologize for the difficulty you’ve had reaching our team and for any delays in assisting with your account closure. That’s not the level of service we aim to provide.
We've escalated your case internally. Please reach out to our Director of Client Relations directly at mflenard@irafinancial.com so we can work toward a resolution.
IRA Financial is terrific
IRA Financial is terrific, especially its people. The company seems to be growing, and has traveled beyond some of the growing pains it had in its early years.
22 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate your recognition. We truly value your support.
The IRA Financial staff are always friendly and helpful.
The IRA Financial staff are always friendly and helpful. I called today with a question about a particular investment I am about to make. While Brittany was researching my inquiry, she discovered I had made a clerical error on a previous transaction. The error would have had significant negative tax implications had she not discovered it and corrected it for me. This kind of proactive service is valued and appreciated. Thank you!
21 April 2026
Unprompted review
Reply from IRA Financial
We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that Brttany was able to assist you along the way. Our goal is to make the process as seamless as possible, and your feedback lets us know we’re on the right track. Thank you for being a valued client.
Jill B gave me the fastest service ever…
Jill B gave me the fastest service ever from your company. I think it took 2 minutes although I didn’t time it.
19 April 2026
Unprompted review
Reply from IRA Financial
Thank you for the great review! We’re glad to hear that your experience was efficient and that Jill helped move things along smoothly. We know how important timing can be, and we’re always working to provide a streamlined process. We appreciate your trust in IRA Financial.
She was so patient
She was so patient. I was frustrated at the attempt to fill out these forms over a week period. But when I was done everything was completed.
20 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing our team. We truly value your support.
I received great service in good…
I received great service in good answers for all the questions I had on my account. Thank you for your time and support.
20 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate you recognizing our team. We truly value your support.
Jill B. IRA Financial
Jill B. was very knowledgeable and readily answered my questions. I was able to get all of my questions answered and very pleased with my inquiry
20 April 2026
Unprompted review
Reply from IRA Financial
Thank you for sharing your feedback! We’re especially glad to hear that Jill was able to provide clear guidance and support throughout your experience. Helping clients feel informed and confident is a big part of what we do. We appreciate you being part of the IRA Financial community.
Morgan Appledorn was great
Morgan Appledorn was great. It went very fast. IRA Financial has been great just going to invest the money in my ranch. Thanks again. I also delt with Casper Dabek who was great as well.
20 April 2026
Unprompted review
Reply from IRA Financial
Thank you for the great review! We’re glad to hear that your experience was efficient and that Morgan and Casper helped move things along smoothly. We know how important timing can be, and we’re always working to provide a streamlined process. We appreciate your trust in IRA Financial.
Great Customer Experience and Customer…
Great Customer Experience and Customer Service
20 April 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate your recognition. We truly value your support.
IT WAS A SMOOTH PROCESS
2 March 2026
Unprompted review
Reply from IRA Financial
Thank you for your review! We’re glad you had a great experience and appreciate your recognition. We truly value your support.
A scam basically
A scam basically. Impossible to reach by phone or email. They have been defrauding me with $8000 IRA contribution I made which they passed on to me in form of rubber check. Have sent 20+ emails over 4 months period to no vail. Avoid them like a plaque. Run!
17 April 2026
Unprompted review
Reply from IRA Financial
We sincerely apologize for the frustration and difficulty you have encountered in reaching our team. The concerns you have raised regarding your IRA contribution are of the utmost importance to us and we have escalated your concerns internally.
We would strongly encourage you to contact our Director of Client Relations directly at mflenard@irafinancial.com so that your account can be reviewed immediately and a resolution can be reached. Please reference this review in your message so we can prioritize your case.
Thank you for giving us the opportunity to address your concerns.
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