JG Pest Control Reviews 

Very efficient speedy response to a wasps nest problem.
Jordan was very knowledgeable and experienced and explained everything before and after the treatment.

Came out quick for bedbug treatment (spray) said that it should be done once and then once again 2 weeks later, rang 2 weeks later to which they said no it’s 4 weeks refused to come back out before the 4 weeks even though the situation got worse they did come out 4 weeks later to re spray the situation got even worse we then had 1 fumigation from a separate company that eliminated them pretty much straight away on the first visit using spray would not recommend for bedbug spray

He contacted me before arriving, turned up on the Date that was agree, made a Visual and Video of the situation before treatment and explained what he was doing and why , he also told me what to expect and advised me to monitor the activity and how to proceed further if necessary .

We had been dealing with bed bugs for a couple of months. We’d tried to deal with the problem ourselves but were struggling, so we reached out to JG Pest Control because we genuinely needed professional help.

Before booking, we were told that treating a 3-bedroom house should take around 40–60 minutes to ensure it was suitably sprayed. The worker was in and out in approximately 12 minutes.

We weren’t expecting an instant result and understood that the treatment would take time to work. However, afterwards we discovered an entire colony of live bed bugs in our headboard.

What makes this particularly frustrating is that the headboard had been completely untouched by the treatment, despite the worker telling us, “I have treated all areas.” Simply saying all areas have been treated doesn’t make it so, and finding an entire live colony in an area that hadn’t been touched has left us seriously questioning how thorough the treatment actually was.

We had already contacted the company asking them to return and carry out a more thorough treatment, but customer service told us they couldn’t legally return for two weeks. After discovering the colony, we decided it was pointless contacting them again. We’d already lost confidence in the treatment and didn’t feel there was any point waiting another two weeks, so we’ve decided to tackle the problem ourselves.

£546 for around 12 minutes of treatment, and we’re now back to doing the job ourselves. We contacted JG Pest Control because we were stuck and needed professional help, and unfortunately we feel we’ve been left exactly where we started — only considerably out of pocket.

A hugely disappointing experience and, in our opinion, a complete waste of time, money and energy.

Robin came to treat a wasp nest for us today and did a great job. Good service, he was personable and friendly and there are far fewer wasps outside now. Hopefully they will continue to decrease, competitive price too, £125 + VAT so better than other companies in the area. Highly recommend Robin!

Kieran was punctual, efficient and explained the process of dealing with a wasp nest over the front door. Enlightened me on their habits and aggression at this stage. He said the work was under guarantee and that if there were further issues in the coming days there would be another visit. Meanwhile advised to keep the door closed whilst the treatment takes effect. Am pleased that I contacted the professionals!

The pest control team left the property without doing the treatment and I have received email as job done, the technical team is very rude. I would give minus rating, for the money I had paid for the service I am getting is nill. I need the refund of my money. I am regretting for booking service with you.

James was extremely friendly and informative, he explained everything and was confident the treatment would work. Highly recommend

The process is very straightforward from booking an appointment to treatment. First Kieron and then Ryan came out for treatments. Both were very helpful, polite and efficient. Would highly recommend. There are still a few more rounds of treatment to go, but so far so good.

SCAMMERS PLEASE AVOID.

I paid £1,500 for a bed bug heat treatment with a 4 month “guarantee”. They completely failed to eradicate the issue with heat treatment (which is around 95% effective solution with other companies). I then asked for a follow up chemical treatment which is in the terms of the guarantee. They proceeded to say they needed proof as they didn’t believe me. There were droppings and sheddings everywhere when they came round to investigate but they said it was not sufficient. When more popped up in the traps a week later I sent it to them. For the first treatment they cancelled it a day before they were meant to come and did not offer a different date. I had to chase them for weeks. They finally sent someone. 2 Weeks after the chemical treatment I was still getting bitten and more were in traps so I sent them this and asked them to come again. They cancelled it a day before coming leading to me losing another day of annual leave. I proceeded to get sick of this as by that time the bed bugs have laid eggs again. I requested a refund as they failed to do their job and send someone out to fulfill the guarantee. After 2 visits all together they proceeded to send this email -

Hi,

Thank you for your email.

Due to the amount of visits performed and we are continuing working with you we would not consider a reimbursement on this occasion.



I would recommend in exploring your own avenues if this is the only outcome you are hoping to achieve.

Please do not use this company, they are absolute scammers. Read the rest of the bed bugs heat treatment reviews and not 1 says they did their job. One of the worst experiences of my life and now I am going to have to chase up with a solicitor about getting my money back. AVOID

UPDATE / EDIT - Please ignore their response below. I have just tried to follow up and they have sent me this email. They obviously just want to look good on their reviews but not rectify the matter. -

Hi,

Apologies for the Trustpilot response, this was sent in error.

What proved to be tricky access,
Luke was keen not to give up - very appreciative of his help and willingness to adapt to the situation to provide treatment for the wasp nest in our eaves

Chris was very knowledgeable and carried out the treatment very professionally. It was a very quick service, less than 24 hours to be on site and deal with the wasp nest.

I was advised that the heat treatment, your most expensive treatment was 100% effective and that it came with a four-month guarantee, with the expectation that the bed bugs would be eliminated immediately.

Unfortunately, I am still finding bed bugs at the property following the treatment. This is very concerning and disappointing, as I paid for the heat treatment expecting the problem to be completely resolved.

they did not carry out a site survey. we paid £1000 for a heat treatment for bed bugs for 1 room which did not work neither did subsequent chemical treatment
They probably pay thier operatives minimum wage and they seem to be incompetent 6 weeks later we still have the problem and they are refusing to return to rectify the problem
PLEASE AVOID THIS COMPANY
Their reply was just a generic computer generated reply in order that they can say that they respond to complaints
Nothing has been resolved 5% of one star reviews equates to 1250 customers that are hugely dissatisfied and urge people not to use this company

No support for existing customers - still have bed bugs after treatment

I booked treatment with JG Pest Control for 1st August. The treatment was completed, but after 2 weeks I was still being bitten every night and had ongoing activity.

I contacted JG at least twice to request a second treatment. I was told I had to wait 4-28 days. On day 27 I found 2 live bed bugs in my bed this morning and was bitten again. I emailed on Monday and have had no reply.

I called this morning at 8am as their Google listing shows they are "Open". I was told they only deal with new customers and I would have to call back at 9am to speak to customer services and explain everything again. I had to ask them to pass a message on my behalf.

It is extremely distressing to be dealing with bed bugs and be shut down like this. When you’ve paid for treatment, you expect aftercare and urgency. Asking for more evidence and making customers wait almost a week for an appointment is not acceptable.

JG Pest Control, please urgently review my case and book a follow-up appointment ASAP.

1 star until this is resolved.

One treatment did the job, and there were no more wasps in our roof void.

Very happy with the job Billy did.

Martyn kept me informed of arrival time, which was precise and very helpful. He carefully explained how he would treat the woodworm and the precautions that were needed during treatment and afterwards. He left the site clear and tidy. I would use this company again.

The operative contacted me when he was on his way from his previous job. Once on site he fully explained what he was doing and why. He promptly got on with the job and was happy to answer my questions about the treatment, before leaving the site.

Absolutely awful service from start to finish. Rude customer service team who all sound like they’ve just woken up. No replies to emails, phone calls “cutting off”. Men who turned up to do the “treatment” were rude, didn’t say a single word, made a mess and then left without a single word! Will never recommend or use your company again. Vile service! Don’t waste your money!

The booking system, by phone on Saturday, was straightforward with an agent who was efficient and fluent. She offered an appointment on Monday morning but was helpful enough to switch this the afternoon to meet my requirements. On the day I received a text to inform me that the operative was 20 min away. Robin Grist was friendly and explained the procedure well. I showed him the entry point that the wasps were using and he was able to ascertain where they were able to gain access to the room. Once armed with this information, Robin gave me helpful advice as to the course of action to be followed after the treatment that was completed in 10 min. I shall wait a couple of days to see if this has been successful.