JG Pest Control Reviews 

Absolutely awful service from start to finish. Rude customer service team who all sound like they’ve just woken up. No replies to emails, phone calls “cutting off”. Men who turned up to do the “treatment” were rude, didn’t say a single word, made a mess and then left without a single word! Will never recommend or use your company again. Vile service! Don’t waste your money!

The booking system, by phone on Saturday, was straightforward with an agent who was efficient and fluent. She offered an appointment on Monday morning but was helpful enough to switch this the afternoon to meet my requirements. On the day I received a text to inform me that the operative was 20 min away. Robin Grist was friendly and explained the procedure well. I showed him the entry point that the wasps were using and he was able to ascertain where they were able to gain access to the room. Once armed with this information, Robin gave me helpful advice as to the course of action to be followed after the treatment that was completed in 10 min. I shall wait a couple of days to see if this has been successful.

The same young man completed the treatment for squirrel problem in my loft space throughout. He was brilliant and went through everything with me. He was great!

We have currently been having issues with bedbugs, a very traumatising experience, especially for my wife, we were visited today by Graham young who did a chemical treatment at our house, on his arrival he did an inspection and discussed in full what he was going to do immediately putting my wife at ease. he arrived promptly, he was very polite and informative, after a brief period we left the property and left Graham to do his job, on our return later that day the property was left in a professional state, all clean and tidy.

Nico arrived on time, very polite and explained the procedure and assured me that if the wasps returned within 7 days the treatment would be repeated.
No complaints, thank you

Arrived on time and completed job in minutes. First timing is showing no activity buy will keep an eye on it just in case a few are still active

I had a wasps nest in the cavity by the front door, I needed a professional to deal with this problem. I received a Very good service from booking my appointment to being kept in touch with arrival time.
Knowledgable and professional service, job completed without any fuss. I was also informed after the treatment what to look out for in the next 12/72 hours. Work guaranteed and to a high standard. Would definitely recommend this company.

Jordan advised us what time he would arrive at our house well beforehand.He did arrive on schedule and quickly identified the wasp nest and clearly explained what treatment he would carry out. He said if the wasps reappeared within seven days he would return for another treatment free of charge.
Thanks Jordan.Great service and a real relief to hopefully see the end of these pesky blighters.

Speed of response reliable and attention to detail to secure potential entry points overall goid service from initial call. Hopefully the treatment will be effective for the cost will know after next two return visits.

It wasn’t a great experience as I was expecting back up treatment and was disappointed that that was not what the Luke Tallon had been told to do.
However he was very thorough in searching for evidence of dead bed bugs, didn’t find any and suggested the problem was more likely spider attack.

I had a bedbug situation in my flat and the team helped dealing with it through the chemical treatment. I called early in the morning and Jamie came around late afternoon on the same day. He was very helpful, explained the situation and next steps. Hopefully, there will not be a need for a follow up visit.

I had originally given this company a good rating as I thought they had dealt with the bed bugs at my home well.
However after nearly 3 months I called them as I noticed more bugs as they had a 3 month warranty.
I found it difficult to speak to customer services and had to email them. Was then informed that as nothing had been seen after a few days it was a re infestation.
The problem was the divan bed which I had been told was ok to keep but should have dumped.
They are happy to take your money but very very poor on anything afterwards and do not honour the 3 month warranty.
Also the heat treatment which is expensive does not cure the problem.
In the end I got another pest company out who was more more helpful and informative on how to solve the issue and treated the room again.

Tyrone is an asset to your company.
Not only was he prommptual and courteous upon arrival but very welcoming, articulate and clearly a professional employee.
He was very knowledgeable and shared options with me about other ways to address certain spider problems. He also said your treatment would be good upon completion and I will use you again because of him for that very purpose.
He is an exemplary employee and I cannot give a better review. God bless him.
Thank you for your help.
Kind regards,
James

Do you not use this company. I do not recommend JG Pest Control. In my experience, their repeated claims about the effectiveness of their bed bug treatment are unfounded and inaccurate and very misleading. Their offer of a 'follow-up services' is completely redundant and not reliable. Their customer service is unspeakably poor and misleading. They are overpriced and advertise 'guarantees' that are meaningless and deceiving as they do not fulfil any of the advertised booking requirements. There are much better alternatives in the market who provide a significantly better and more reliable services. I rate them as Zero stars. Do not use this company. 0/5

We were having treatment to my elderly parents house
Alex called 20 minutes before he came to give us advance warning.
He was delightful and nothing was too much trouble, including stripping some beds that had not been done.

As promised, he called me with instructions once he had finished

A great service, thank you

Steve attended, was very helpful in explaining the behaviour of the wood ants, and quickly got on with the required treatment

I was delighted by the service I received.
I was messaged giving me an approximate arrival time. This was met. The treatment of the wasps nest was done very quickly and there are no wasps around now.

Alastair has been great throughout the treatment process, very friendly and approachable, and readily offering advice. Today he gave tips to help ensure the vermin do not return during the winter; currently they've been completely eradicated, which happened quickly, around 2nd visit. Service including customer service has been first class, I have no hesitation in recommending the company.

⭐ Extremely disappointing service – would not recommend

I contacted JG Pest Control/The Pest Control Co on Friday because we had an urgent and ongoing wasp problem, with wasps entering our bedroom since 11 July. The nest had already been treated four times unsuccessfully by another company, so I made it very clear on the phone how desperate we were to get the problem properly resolved.

I also explained that I have two children with additional needs at home during the summer holidays, so this was not something we could simply leave unresolved.

I paid for a survey, which took place on Saturday. No treatment was carried out during the visit. I then had to wait until Monday to receive a quote for £555 + VAT, reduced to £455 + VAT after deducting the survey charge.

What I find particularly frustrating is that I contacted a pest control company because I needed the pest problem dealt with urgently. Had I understood that the first visit would simply be a survey, followed by waiting for a quote before any actual work could be arranged, I would have gone elsewhere from the outset.

I subsequently found a family-run pest control company that offered a much more competitive price and was able to act more quickly for only £180.

I therefore asked JG Pest Control to refund the survey charge. Their response was simply that they considered their turnaround time “great”, particularly over a weekend, and that their decision not to refund me was “final”.

What has disappointed me most is the attitude towards my complaint. Rather than acknowledging why a customer dealing with wasps entering their bedroom might reasonably have expected a more urgent service, the response felt completely dismissive.

Their own original email confirms that the survey took place on Saturday, despite initially telling me in their complaint response that it had taken place on Friday. When I corrected this, there was no acknowledgement or apology for getting that fact wrong.

I appreciate that companies have procedures, but **customer service is also about listening to the circumstances of the person who has contacted you and making sure they properly understand what they are paying for and what will happen next.

Had the process and likely timescale been made sufficiently clear to me at the beginning, I would never have paid for the survey.

Based on my experience, I would not use this company again and could not recommend them. I would strongly advise anyone with an urgent pest problem to clarify exactly what the first payment covers, whether any treatment will actually be carried out during the visit, how quickly the work can be completed, and the full likely cost before paying anything.

Absolutely not happy wasn’t explained that we would get bitten to pieces after the treatment had all my new bedding pillows quilts blanked ruined by blood
Not happy at all with the service