JG Pest Control Reviews 

Alastair has been great throughout the treatment process, very friendly and approachable, and readily offering advice. Today he gave tips to help ensure the vermin do not return during the winter; currently they've been completely eradicated, which happened quickly, around 2nd visit. Service including customer service has been first class, I have no hesitation in recommending the company.

⭐ Extremely disappointing service – would not recommend

I contacted JG Pest Control/The Pest Control Co on Friday because we had an urgent and ongoing wasp problem, with wasps entering our bedroom since 11 July. The nest had already been treated four times unsuccessfully by another company, so I made it very clear on the phone how desperate we were to get the problem properly resolved.

I also explained that I have two children with additional needs at home during the summer holidays, so this was not something we could simply leave unresolved.

I paid for a survey, which took place on Saturday. No treatment was carried out during the visit. I then had to wait until Monday to receive a quote for £555 + VAT, reduced to £455 + VAT after deducting the survey charge.

What I find particularly frustrating is that I contacted a pest control company because I needed the pest problem dealt with urgently. Had I understood that the first visit would simply be a survey, followed by waiting for a quote before any actual work could be arranged, I would have gone elsewhere from the outset.

I subsequently found a family-run pest control company that offered a much more competitive price and was able to act more quickly for only £180.

I therefore asked JG Pest Control to refund the survey charge. Their response was simply that they considered their turnaround time “great”, particularly over a weekend, and that their decision not to refund me was “final”.

What has disappointed me most is the attitude towards my complaint. Rather than acknowledging why a customer dealing with wasps entering their bedroom might reasonably have expected a more urgent service, the response felt completely dismissive.

Their own original email confirms that the survey took place on Saturday, despite initially telling me in their complaint response that it had taken place on Friday. When I corrected this, there was no acknowledgement or apology for getting that fact wrong.

I appreciate that companies have procedures, but **customer service is also about listening to the circumstances of the person who has contacted you and making sure they properly understand what they are paying for and what will happen next.

Had the process and likely timescale been made sufficiently clear to me at the beginning, I would never have paid for the survey.

Based on my experience, I would not use this company again and could not recommend them. I would strongly advise anyone with an urgent pest problem to clarify exactly what the first payment covers, whether any treatment will actually be carried out during the visit, how quickly the work can be completed, and the full likely cost before paying anything.

Absolutely not happy wasn’t explained that we would get bitten to pieces after the treatment had all my new bedding pillows quilts blanked ruined by blood
Not happy at all with the service

Arrived on time.
Polite, professional.
Advised that we didn’t in fact have a wasps nest, just that they feeding on aphids on our willow tree.
Reduced charge accordingly as no treatment was required.

I booked JGPest control for my flat to be heat treated following a bug infestation
Phillip arrived on time and really explained everything. He was extremely professional and also very nice and friendly. The manager I spoke to in the beginning was also polite and helpful and this helped because I was really stressed. I'm pleased with the end result and would recommend this firm.

Customer service are very good and were helpful. Unfortunately though for us, Bedbug treatments just haven't worked. Even "guaranteed" heat treatment, our tenants barely saw any improvement. If you have HMO they won't provide guarantee with return visits, so we paid a large amount of money for nothing.
Customer service were helpful and did complimentary return visit chemical treatment, which had no effect.
Fact is: we are £2.5k down and still have bedbugs, with barely any improvement after even the fabled heat treatment!

Steve Naden came to sort our wasp nest problem. He was extremely professional, informative around what he was doing and this made the experience comfortable. He explained the company’s policies and gave advice for post treatment. Thank you. Would highly recommend.

First of all, it was very easy to make an appt. Simple to do over 'chat'. They stayed available all day should I have any questions. Billy came and sorted the problem on the same day. He worked so hard and even though his equipment wasn't working, he stayed until he had completed the job. So far so good and we are currently seeing no activity around the nest. Thank you Billy, especially in the heat yesterday.

Shaun worked very hard,
In very hot 🔥 temperature, on his own, when it should have been two people.
He had to remove four young Doves from beneath my solar panels, and there nest's.
They had been nesting there for months, and driving me crazy.
He then fenced off the panels, stop them re nesting again.
And then cleaned the solar panels, where the birds had pood.
It would have been so much easier for two people, especially trying to remove the young birds,who could not fly,
But he persevered in 31deg Heat on the rooftop.
Many thanks
Shaun
Would recommend Shaun.

Steve was very knowledgable and confident. I have every confidence his treatment will work

JG Pest Control seem to have a good reputation, but it seems that I'm one of the unlucky ones.
I have a bed bug issue, so I called them out for a steam and spray treatment 2 days, ago, with a 2nd treatment booked for 2 weeks ahead. Unfortunately, due to conditions with my tenancy I'm unable to have the heat treatment. However, the sprayer assured me that he had killed all the bugs, and that if one or two appeared, they would quickly die due to the chemical residue. This was not the case.
Last night, after putting all new bedding down, I killed over TWO DOZEN bed bugs, all crawling within my duvet, pillows, and mattress! This is not one or two that were missed.
I rang their service line this morning, and my request was simple and reasonable. I merely asked that the 2nd appointment be brought forward asap, as I didn't wish to live in these conditions for another 14 days. I was told that they live in the cracks of my bed, and that some of them will always be missed, but that they need to come out to come into contact with the chemical residue. However, the bugs last night were not dying, they were thriving!
Incidentally, my bed is high quality, 12 months old, and pretty damn expensive. Also, I paid over £1000.00 (including VAT) for this treatment upfront.
I was told that 2nd treatments normally happen after a month, and that I was already recieving a good service. I then asked for a manager, but I was told there's no point because he would tell me the same thing.
This is disgraceful. Obviously the sprayer wasn't thorough enough during the initial treatment, and I'm suffering as a result. I paid the entire fee upfront in good faith, and now I have to live in these conditions for another 2 weeks...assuming of course that the job is done properly next time!
I feel let down, disappointed, and very distressed. This was a bad experience along with a poor service.

Although there were some issues with communication from the office, as I sent photos of the house and requested further information but did not receive a response, I do want to acknowledge that when the treatment had to be cancelled at the last minute yesterday by JG Pest Control, the company helped me with the cost of one night in a hotel. I really appreciated this gesture.

The most important part for us was the technician’s visit and the treatment itself. Jaime Laurant was very professional, clear and helpful with his recommendations. He arrived very punctually, even though he had to drive around two hours from London, and he helped me a lot during the process.

I cannot yet comment on the effectiveness of the treatment, as it was only carried out today, but I am very grateful for Jaime’s professionalism and support.

Thank you, Jaime.

Original bed bug heat treatment was carried out on 18 June 2026. Further activity was observed on 3 August, with photographic evidence, so a repeat treatment under the guarantee was requested.

A repeat heat treatment was booked for 7 August but was cancelled by JG on the day. The rebooking link sent to us did not work, and when I finally got through by phone I was told to start the booking process again by email. This resulted in one day of annual leave being wasted for the tenants.

A new heat treatment was then booked for 11 August (Ref: TC481180-4). However, the technician who arrived was equipped only for a spray treatment and confirmed he was not there to carry out a heat treatment. As a result, the visit could not go ahead and a second day of the tenants' annual leave was wasted.

When arranging the original treatment, communication and responsiveness were excellent. Unfortunately, my experience of trying to obtain a repeat treatment under the guarantee has been the complete opposite. I simply want the guaranteed repeat heat treatment to be carried out without any further cancellations or booking errors.

Great service, They are reliable firm and keep to their appointments.
So far the treatment has done its job and we do not have any mice at the moment.

Very efficient service carried and informed that if wasp treatment unsuccessful within a w eek would return for 2nd treatment which was reassuring

Bournemouth area: As per other customers when I booked the appointment they said they would come the same day no they didn't. 29/07/2026

Then they decided they would come the following day at a time that suites them they will not consult you they just pick a day/time and tell you they are coming. If you can't make it expect them to make you pay £20 to re book if they don't turn up when they say they will, they will not pay you £20!

They turned up on Thursday 30th August squirted a bit of insecticide from the ground floor left 20 minutes later. £160 / 20 mins good money if you can get it.

Wasp activity dropped but did not stop 5 days later had started to increase again contacted JG pest control and was sent a new appointment from 08:00-18:00 10/06/2026. I was then sent a couple of updates on time between 11-14:00 looking good, 13:53 7 minutes before agreed appointment due time, email to say then decided not to come due to staff issues still no £20.

They sent a link for me to book a date from the 18th of August onwards and they have changed the terms and conditions of the visit, it now say: all activity should stop 12-14 days from first visit" not the Expected rapid results advertised: "You should notice a significant drop in wasp activity within hours, with the colony fully eliminated within 24–48 hours." no, so much so they have now broken out of the loft into the bathroom!

On the link to rebook and appointment now it says "Please note that it is ONLY if there is continued activity at or after the point of 10-14 days from our treatment visit, we will come back and reapply to targeted areas in order to fully eradicate the issue (please note, nests in a different area will be totally unrelated and therefore further charges apply)." Nice to see the 30 days guarantee being bitten into. This information is surprisingly absent from their web site. I looked!

The Guarantee on the web site says "Every JG treatment comes with a satisfaction guarantee. If the treated pest returns within the warranty period (typically 30-90 days depending on the pest), we will return and re-treat completely free of charge. No questions asked."
The following is the real guarantee when you require a secondary visit not quite the same! "This guarantee is as standard, applied for a period of 4 weeks only. Any requirement for our service more than 4 weeks after our visit is therefore chargeable." I am sure that by delaying revisits we can get through that minimum 30 days and charge you again possibly!

So be aware, they will turn up when they want, first treatment will knock down wasps quickly (but may not stop problem) and they probably won't come back when this happens. When I went on the web site it says appointments are available for Monday 10th of August (obviously this only applies to new business those £160 don't make themselves which will of course actually be Tuesday maybe).
I am disappointed with the service I have/haven't recived, I went to a local reputable company or so I thought to try to keep the money in the local economy my suggestion is you look elsewhere but up to you.

I will try to book a new appointment I Tried to call the customer helpline, they say will connect you, which they did, and was informed a re visit will take this Thursday 13th August as a priority. I will keep you all updated.

Guess what they ....... Did not come again but did not get the email in before the appointment expired this time, they need to try to keep up they are slipping. They say they will be here tomorrow 14/08/2026 they say they are one of the "best rated companies in the uk" if they are, the rest must be really bad! keep you posted.

Well surprise surprise someone turned up when they said they would Thank you. They have re-treated the nest today 12:30 14/08/2026 and said if not cleared in the next 7 days recontact keep your fingers crossed 🤞 will update as required.

Billy arrived promptly, inspected the problem, explained the treatment and follow up visits and with the minimum of fuss, set his traps. What more could I have wanted!
Adam arranged the appointment over the telephone and from my call to treatment completion couldn’t have been more than two hours.
Brilliant service!

Aaron came in and was very professional and made me feel very confident with his service
Would definitely recommend him
Thank you

Mike was very polite,prompt and reassuring regarding my wasp nest treatment THANKS MIKE 👍

I immediately liked Robert who was very friendly and polite. When I returned many hours later he had left the flat very tidy which was very pleasing. I'm very hopeful if a successful outcome as I feel it's too early to say yet. I did notice a live bug on the curtain in my living room which was very disappointing as the infestation was only in the bedroom. I have to say it worried me as I hadn't seen any bugs in my living room before the heat treatment. Should I be worried? I managed to kill it. This was at about 8am on the morning following the treatment.