JG Pest Control Reviews 

Very prompt service following initial (within 24 hrs) contact. Mike was professional and knowledgeable and explained everything to us. Would use again.

Luke gave prior warning of his arrival came on time completed the job efficiently and gave advice
So far,after three days,the treatment appears to be working but he advised to give it a week .

Appointment made for the following day. Kept updated as to arrival time. Shaun answered all my questions. Hope the treatment works but can get in touch for follow up.

Mike was very polite. Explained the situation in detail, what should be done and what should not. Yesterday job was the initial treatment. I believe that Mike will continue providing high quality services. I am looking forward to the problem being completely fixed. Thank you.

My initial phone call was answered quickly and I was given all the information I needed by a very pleasant young lady so that I was happy to place the order. Alistair turned up the next day as promised within the time window and again told me everything he was going to do and what I needed to do after the treatment. He then just got on dealing with the very active wasps nest. He dealt with it very efficiently and was a good man to deal with. All communications both on the phone and via email were very good I would definitely recommend this pest control business to my friends.

Arranging the job was a little stressful due to not being able to get through on the phone and then conversing with a chat bot. Once arranged, everything went very smoothly. Luke communicated well, letting us know when he would arrive and then answered all the questions I had. Time will tell whether it has solved our bed bug problem. I was very pleased that the treatment could be arranged so quickly.

I had a great experience with this pest control company. They responded quickly to my request and scheduled a visit without any unnecessary delays. The technician was professional, knowledgeable, and took the time to explain the treatment process and answer my questions.

The service was efficient, thorough, and gave me confidence that the issue was being handled properly. It's refreshing to find a company that values prompt, reliable customer service. I would definitely recommend them to anyone looking for a dependable pest control service.

UPDATE: Response below from JG Pest Control is misleading - they have told me that their position remains the same! (IE they've taken my money and not provided me with any services)

I paid JG Pest Control £550 for a rodent treatment in my garden. The service was sold as including a site visit, analysis of the area, and recommendations together with 2 follow up visits.

What actually happened: on the first visit, a technician put down five bait boxes and left. No survey or analysis was performed - he wasn't there for more than 10 minutes. No findings or recommendations were shared with me until I followed up and received a hastily put together report with recomendations which I followed. The problem persisted.

At the follow-up visit, the technician found droppings in the boxes — confirming active rodents — but simply removed all the boxes and left. No further treatment, no advice, nothing.

JG’s explanation was that the boxes were the wrong type because the activity was mice, not rats. I’m not a pest control professional — identifying the species and using the correct treatment is literally what I paid them for. Their own technician chose and installed those boxes.

Since the boxes were removed, I have continued to see rats in the garden. JG’s website advertises a service guarantee — “if a treated pest returns within the warranty period, we come back free of charge” — but instead of honouring it, they offered a 33% refund to £370 for a treatment that delivered no result.

The infestation I paid £550 to resolve is still here.
I’ve escalated to my card provider and the relevant consumer bodies.

Based on my experience I cannot recommend this company.

The service was great no issues of coming back in 3 weeks time for final treatment if still needed. I had got very concerned after reading the emails from your company that I might have to present a video or photos . But feel reassured that my second follow-up visit is assured without any of that .

Aaron was so pleasant and personable. He explained exactly what he was going to do. He did it very quickly and efficiently and left with a reassurance that the problem was solved. He also assured me that if the problem reoccurred he would be back within 5 days and give it another treatment. He could do this 3 more times in total. Very satisfied with Aaron. He represents your company extremely well. Many thanks.
Eamon.

Jason arrived and was very kind cheery and more than helpful in a stressful situation trying to cope with the worry and upheaval of moving everything in prep of heat bed bug extermination
He is clearly very experienced with this type of work
He is so nice and kind and caring
A big thank you Jason from a95 and 87 pair of “oldies “

Easy to book
Informative
Ashley was non judgemental, friendly and professional
Gave honest advice and recommendations
Fingers crossed the treatment works

Quick initial response, and very thorough treatment. All controllers we dealt with were super reassuring and painstaking. Issue was addressed and solved within the normal timeframe, and proofing was completed on the final visit.

The single issue I had was contined staff illness before the proofing stage meant that the company cancelled twice, leaving 2 weeks more between each rearranged appointment. I understand that these things happen, but the company only let me know AFTER the assigned visit time on each occasion, and I lost a day's pay for each of these. Upon speaking to customer services the second time, they expedited the final visit so the wait was only 3 days as opposed to 13 days.

Once the controller (Mike) returned , everything was addressed to my compete satisfaction - we had no issues at all with any of the controllers and only a slight issue scheduling the final visit with the main office.

All in all very positive and recommended.

I was very disappointed with the service provided and, in particular, the cost charged for a rat treatment visit at my elderly parent's property.

After receiving a personal recommendation, my parent contacted the company and was quoted £550 for a service that ultimately consisted of installing two bait boxes. During the visit, the technician did not have the appropriate equipment to inspect the property's drainage system, which we understood could be an important part of identifying the source of the issue.

Payment was required in full before any site visit or assessment had taken place, meaning there was little opportunity to understand the scope of the work beforehand.

Following the visit, I completed an online quote request for what appeared to be the same issue and received a quote approximately £200 lower. When I queried the difference, no satisfactory explanation was provided as to why my parent had been charged significantly more for what seemed to be the same service.

The post-visit report had to be chased, and the recommendations provided involved further substantial costs. Additionally, the baiting treatment did not appear to produce any results.

As a result, my parent lost confidence in the service and chose not to proceed with the second and third visits that were included in the package.

I raised these concerns with customer services on my parent's behalf. However, because my parent had agreed to the service over the phone, the company maintained that there had been no issue. In my opinion, the quality and extent of the service provided were disproportionate to the amount charged, and the pricing structure lacks transparency.

We have since found an alternative company that has been more professional, transparent and reasonably priced. Based on our experience, I would encourage prospective customers to ensure they fully understand exactly what is included in any quotation and any additional costs that may arise.

They turned up on time to kill a wasp nest in the remnants of an old tree stump. We were kept updated during the day as to time of arrival. At the moment we are waiting to see if all the wasps are either dead or have left. They explained exactly what the treatment they were using JR

Here’s my experience with JG Pest Control over the past couple of months.

We booked them for a bed bug infestation and followed all of the preparation instructions, including booking our cat into a Cattery, washing and bagging our belongings and taking a day off work for the heat treatment.

They cancelled on the day and initially offered another appointment nearly a week later. After we called and some back and forth, they agreed to attend the following day.

The technician who carried out the heat treatment advised us to remove the bedroom carpet and door.

When a different technician returned for the chemical treatment, he told us that this advice was incorrect that the carpet could have been treated and that exposing the floorboards could make treatment more difficult. This is of course quite expensive conflicting advice we have received

We thought they had been expensive but had done the job

Recently we found live bed bugs again within the advertised four-month guarantee period. We were told this was considered a new infestation and was therefore not covered.

Quick response, constant updates as to when arriving to do the work. Very friendly with advice on the treatment done. Definitely recommend

Such an easy company to book the treatment with. Jamie attended our property 2 days after originally making the enquiry. Was very thorough and ensured everything was explained properly. Super happy with the service received and we definitely recommend them.

Booked a wasp nest removal treatment and was told they would return promptly if not successful within agreed time period. Second treatment needed and after requesting it five days ago I’m still awaiting a confirmed second visit date. The company is eager to do first visits but apparently less so follow up visits for which they are not paid. Would not recommend.