JG Pest Control Reviews 

Punctuality and arrival updates very important in my experience
Effectiveness of Wasp treatment yet to be determined , wasp’s still very active 3hrs since treatment
Perhaps i expected total eradication?
Thank you
Jeffrey J E Ellis

Billie came out for a second visit after treatment for rats in the attic. The rats have all gone but other critters are available. He confirmed there may have been Glis glis activity and reset baits etc. The noises are very intermittent and difficult to ascertain their source, but Billie assured us that whenever was about would be dealt with. All this under the original fee. Very informative and personable service, thoroughly recommended.

They came same day on 3 July after booking a visit through their AI booking bot and treated a wasp infestation in our cavity wall at our front door. That was good and gives them the 2nd star in the rating

We were asked to leave a review straight away and I am glad I didn't. The wasps are more active than ever and are now attacking us when we leave the house. I tried emailing the email address the review request came from twice but never get a reply. The initial website I used to make the booking cannot be found again.

They say they come back of after 7 days the wasps are not gone. You can however only request a revisit after 7 days are over. After the 7 day guarantee period [10 July] I got in touch through their direct URL site to book a return visit for them to come back and treat again as they clearly didn't solve the problem. The earliest appointment I could get is in 2 days on 22 July! 2 weeks after the 7 day period is over and 3 weeks after first treatment. I emailed them last week to get a confirmation for the visit and haven't heard again. I don't want to pay for this follow up treatment but am still not sure if it was booked as such and if someone will show up. Shoddy customer service so far. I am happy to change my review to more stars once the issue is solved but at the moment wasps are so eating my house and endanger my family and dog.

The technician, Jamie, was excellent, approachable and efficient, a very good representative for the firm. Overall, the experience was very good, our contacts in the company always answered the phone quickly and courteously and solved a potential problem so that the treatment could go ahead as planned.

The Engineer was informative about the whole treatment.
Prompt and curious.
Would highly recommend..
A Clayton...

Very quick and efficient service. James arrived a short while after the initial call, quickly confirmed my suspicions of a wasp nest and the wasps entry point, explained what he would do and how I should follow up to prevent my family or myself being stung. Actual treatment took very little time and I was made aware that should it not have the desired effect within a few days to a week they'll come back out and repeat the treatment without further charge. James, who came out was very polite, professional and did a good job explaining the process and how long it would take to have full effect.

I recently had the unfortunate incident of a tenant seeking compensation after a short stay in my property, stating the reason as bedbug bites. I inspected the property and could find no sign of bedbugs or their eggs but clearly needed an independent (and professional) assessment.

I found JG Pest Control online and requested a same day visit and job report which I could share with the tenant. Not only were JG Pest Control the most reasonably priced in my area, they arrived a few hours later (on a Saturday).

My property was visited by Richard Brown who was absolutely delightful and took time to explain what he was doing, what I should look out for and treatment options if that was ever required. He also placed some monitors in the bedrooms so that the situation could be monitored.

I was absolutely delighted by the service that I received from JG Pest Control and would recommend them in a heartbeat. A special thanks to Richard for bringing some calm into my stressful week. You are a treasure and an absolutely blessing to JG Pest Control. Thank you to you and all the JG Pest Control team!

Warmest wishes
Melanie
SW19

I strongly advise anyone against using this company. I paid for a professional bed bug treatment, but the infestation became significantly worse after they visited. During the treatment, they refused to lift a rug to treat underneath it, and when I lifted it myself, I found a large number of live bed bugs. It is clear that the property was not properly inspected or treated. I also have serious doubts that the treatment was carried out correctly, as the number of bed bugs kept increasing instead of decreasing. Despite all the evidence, they have refused to provide a more effective treatment or take responsibility. I have wasted £660 and have suffered financial losses because of their poor service. Avoid this company.

Appeared knowledgeable about the situation and explained how the control worked. Also explained what could be needed if the second treatment was not successful and that we might need tile removal to deal further with the problem

Scott came to re-treat a wasps nest for me, as the problem had persisted following the company’s original treatment a week earlier. Scott's service was excellent, professional and friendly. He inspected the area to see exactly where the problem was, explained everything he was doing, and also cleared up all the residue left on the exterior surfaces from the earlier treatment, which had not been addressed at the time, hence the 5 star review for Scott.

Paul was brilliant, turned up on time , explained everything thoroughly and got straight to work on our wasp nest.
As he could see it was a massive issue he put his suit on, even in the hottest part of the day, and worked hard to get the treatment on, remove the nest and take it away in sealed container.

I booked JG to treat a 6-8 inch wasp nest in our greenhouse and their technician came as arranged on Monday 6.7.26. He was very polite and efficient and appeared to clear the nest in short time.

However, that evening I noticed that the upper part of the nest, where attached to a shelf, still remained with a dozen or so wasps crawling around.
Being still there on Wednesday morning I informed JG by email and sent 2 photos of the remaining parts of the nest.

By Saturday 11.7 I have received no answer to my email but received on Thursday 9.7.26, the following extraordinary request from JG regarding payment. This email is shown below exactly as received apart from removal of names and numbers.

“Hi ***********,
Sorry to trouble you - due to a technical glitch on our payment system, the payment we took for your treatment was the amount excluding VAT, so a VAT balance of £xx.xx is still outstanding on your booking.
You can settle it securely here (card, Apple Pay or Google Pay):

Apologies for the mix-up, and thank you for your understanding - your booking itself is unaffected.
Thanks, The Pest Control Co”

I had paid a stated amount + an amount of added VAT. No further comment is warranted.

Messed about with an ant infestation for a fortnight, waste of time. Chris came this morning, I wish that I'd had him a fortnight ago. He was pleasant and quite obviously skilled and knowledgeable in his application of the treatment. Within an hour or two the difference in ant numbers was amazing, going from ant runs in kitchen, hall and lounge to no ants seen for ages. Apparently it can take around three days to completely get rid of them and if I see any more after about ten days I have to give him a call.
Wouldn't say it was cheap but for us worth every penny and I really do wish I'd done it a fortnight ago.

Thanks Chris

For the first time in three years, I spotted a rat in our garden and, as someone with a severe phobia, this was a major concern for me.

We've just had the first of three scheduled visits, during which treatment was put in place. Ben, the technician, was outstanding. He was calm, knowledgeable and took the time to explain everything in detail. I had a lot of questions and concerns, but he never made me feel uncomfortable or silly for asking them. Instead, he patiently talked me through the situation, outlined the treatment plan and clearly explained the next steps.

His professionalism, reassurance and expertise have already made a stressful situation feel much more manageable. Thank you, Ben, for your excellent service.

Super efficient easy to book and arrived the day and time stated. Updates with expected time and driver on his way. Quick no hassle service polite and respectful and full advise regarding not using the entrance (wasp nest in cavity by my door) what to expect regarding the wasps ‘going’ and advise to call them for a return foc treatment if not completely gone in 7 days .. I would happily recommend this company .. let’s hope the little devils will go with first treatment! 🤞🤞

Very helpful. Will come back if the treatment does not work

Hi I was miss told and not told at all that after treatment for fly eggs take up to four weeks to get rid of I’m still seeing fly magets every day about 15:20 I have to remove my self

Alistair was professional and efficient today tackling a fly problem, had a really good look around the house before doing any treatment and I felt reassured we would soon be fly free! Thanks!

I first engaged JG Pest Control in 2025 and was initially impressed by their efficiency, professionalism, and communication. They inspected the property, recommended a treatment plan for a mice infestation, and the issue appeared to be resolved.
Unfortunately, I had to contact them again in 2026 when the problem returned. This immediately raised an important question: why had the infestation reoccurred when I had previously been advised that the affected area had been blocked and that mice would not return? I appreciate that no pest control treatment can be guaranteed indefinitely, as every property and environment is different. However, my concerns extend beyond the recurrence of the problem itself.
The final report from the 2026 visit (which I had to actively chase for) stated that the only effective long-term solution would involve significant structural work, including removing the kitchen, mouse-proofing the area, and reinstalling the kitchen. Naturally, I wanted to discuss these findings in more detail.
I attempted to contact the account manager, on numerous occasions. Despite repeated calls, He was consistently unavailable. I was repeatedly assured that my concerns would be escalated to a manager for investigation, yet no manager ever contacted me. On several occasions, I was told that someone would call me back, and on one occasion I was specifically promised a return call from him within 45 minutes. That call never came.
As the weeks went on, I continued to seek updates and was repeatedly told that someone would get back to me. No one ever did. On two separate occasions I even stated that if the company was unwilling to deal with my enquiry, they should simply tell me so and I would stop pursuing the matter. Each time I was reassured that somebody would contact me, yet once again no follow-up occurred.
What makes this particularly disappointing is that my initial experience with JG Pest Control was positive, and I genuinely wanted to work with them to find a resolution. However, their complete failure to respond to repeated requests for discussion and clarification has left me with the impression that their interest ends once the inspection and treatment fees have been paid.
The lack of communication, failure to honour repeated promises of call-backs, and apparent disregard for customer concerns have turned what began as a positive experience into a highly disappointing one. Ignoring customers who are simply seeking clarification on recommendations is both unprofessional and discourteous.
I cannot fault the technicians who attended the property, but the customer service and aftercare I received were wholly inadequate and fell well below the standard I would reasonably expect from a professional company.

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The response from JG Pest Control, after I posted my experience, is below … they have my phone number and email address - I wonder why they’re asking me to contact them for an update - why are they not proactively contacting me? Another example of their useless customer service

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Thank you for taking the time to leave us a review. We sincerely apologise for the issues you experienced, and we hope to make this right. Please contact us at (this email address) so we can rectify the matter.

Brilliant service, very good customer service explained everything clearly and if the problem needed further treatment to get back in touch, knew what time they would arrive through a text telling me they were on there way, would definitely recommend 👍