JG Pest Control Reviews 

Alistair was professional and efficient today tackling a fly problem, had a really good look around the house before doing any treatment and I felt reassured we would soon be fly free! Thanks!

I first engaged JG Pest Control in 2025 and was initially impressed by their efficiency, professionalism, and communication. They inspected the property, recommended a treatment plan for a mice infestation, and the issue appeared to be resolved.
Unfortunately, I had to contact them again in 2026 when the problem returned. This immediately raised an important question: why had the infestation reoccurred when I had previously been advised that the affected area had been blocked and that mice would not return? I appreciate that no pest control treatment can be guaranteed indefinitely, as every property and environment is different. However, my concerns extend beyond the recurrence of the problem itself.
The final report from the 2026 visit (which I had to actively chase for) stated that the only effective long-term solution would involve significant structural work, including removing the kitchen, mouse-proofing the area, and reinstalling the kitchen. Naturally, I wanted to discuss these findings in more detail.
I attempted to contact the account manager, on numerous occasions. Despite repeated calls, He was consistently unavailable. I was repeatedly assured that my concerns would be escalated to a manager for investigation, yet no manager ever contacted me. On several occasions, I was told that someone would call me back, and on one occasion I was specifically promised a return call from him within 45 minutes. That call never came.
As the weeks went on, I continued to seek updates and was repeatedly told that someone would get back to me. No one ever did. On two separate occasions I even stated that if the company was unwilling to deal with my enquiry, they should simply tell me so and I would stop pursuing the matter. Each time I was reassured that somebody would contact me, yet once again no follow-up occurred.
What makes this particularly disappointing is that my initial experience with JG Pest Control was positive, and I genuinely wanted to work with them to find a resolution. However, their complete failure to respond to repeated requests for discussion and clarification has left me with the impression that their interest ends once the inspection and treatment fees have been paid.
The lack of communication, failure to honour repeated promises of call-backs, and apparent disregard for customer concerns have turned what began as a positive experience into a highly disappointing one. Ignoring customers who are simply seeking clarification on recommendations is both unprofessional and discourteous.
I cannot fault the technicians who attended the property, but the customer service and aftercare I received were wholly inadequate and fell well below the standard I would reasonably expect from a professional company.

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The response from JG Pest Control, after I posted my experience, is below … they have my phone number and email address - I wonder why they’re asking me to contact them for an update - why are they not proactively contacting me? Another example of their useless customer service

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Thank you for taking the time to leave us a review. We sincerely apologise for the issues you experienced, and we hope to make this right. Please contact us at (this email address) so we can rectify the matter.

Brilliant service, very good customer service explained everything clearly and if the problem needed further treatment to get back in touch, knew what time they would arrive through a text telling me they were on there way, would definitely recommend 👍

Steven Crispe completed my treatment and he was very prompt and thorough. I would recommend JG Pest control

Given a quote for heat treatment in 6 studio flats. Phone to book the treatment to be told they can’t heat in an open plan flat and also the 4 month guarantee I was promised in an email would not be honoured because the property is a HMO, despite being self contained flats.

Kieron was very polite, efficient and arrived on time. Thorough inspection of the property and clear information of treatment needed, which was all done during the visit. Great customer service from head office with immediate confirmation of verbal discussion confirmed via email. Not aware of any unwanted visitors since the visit. Follow up inspection part of service. Would highly recommend.

The whole experience from the instant chat, colleague call to book in to health and safety call went smooth and seamless. Easy to navigate and staff were so helpful and very quick with coming out. We had Danny L attend our home to complete heat treatment in 5 of our rooms due to bed bugs. Its the most stressful thing we've been through as a family especially having an 18month old with severe eczema. Danny was so kind & caring and instantly put us at ease. He went through everything step by step and he contacted us with where he was at so we knew exactly what was going on and his recommendations at the end of the treatment which we are following through with. The service as a whole was phenomenal and to be honest nothing like id imagine it would be and if we are ever faced with this again (hopefully not!) We would go nowhere but JG now and would recommend to all.

I was quoted £340 for treating ant infestation in a utility room. The person turned up and applied gel treatment to 6 locations (approximately 5cm by 0.5 cm in each location). Total time spent on site was around 15 mins. Extremely expensive. I compare that with the private dental charge I had to pay a few days earlier; Over half an hour of dental checking plus two X-rays for £120. My advise to JG Pest Control is to use what most suppliers of such services do; charge a fixed 1 hour call out visit and then any extra time beyond. The cost of basic materials, in this case the gel, should be included in the hourly rate. This way clients would not feel they have been done in any way. Certainly would not use them again.

Had Jamie out today to do a chemical treatment of a full 2 bed house! Honestly he made me feel at ease completely, explained everything and answered all my questions brilliantly! Really appreciate you coming out today! Thankyou very much!

Quick efficient service

I found the company helpful when I called them, had a few issues on the chat when talking to Claire, if I was logged out of the chat and had to rejoin it, she couldn’t find the last conversation we had and had that a few times. Also it took ages for my payment to clear in her end, but as soon I rang you, you confirmed that the payment was confirmed so I don’t know why Claire couldn’t see it. The guy that came to my property was lovely and told me all what I needed to do after the treatment was dried.

The company were very responsive to our requests. They were all efficient & courteous. The treatment was all arranged very quickly. The only downside to the process of a heat treatment is the amount of preparation required before treatment - it's a LOT of work so bear that in mind when making a booking and give yourself time. On the day our engineer was great, he advised us he was en route so we had a better idea of arrival time which was very helpful. When he arrived he walked through the job with us and then we left so that he could carry out the treatment. At the end of the day he advised us that the treatment was completed and provided us with an update. Now all the hard work to move furniture back etc starts. All in all a great service, and we would recommend.

Stay away from this company for treatment of bed bugs!!! I am not sure why people have highly rated this company when their services are so poor.

I had a heat and chemical treament done to get rid of bedbugs but it did not work even though I paid a lot of money for this.

I had to wait another 4 weeks and show them evidence of live activity before they agreed to come for a follow up chemical only treatment by which time the bugs had greatly multiplied.

Even though I pointed out where the bugs were hiding, the engineer told me they know what they are doing and did a poor job anyway.

Gave me a 10 hour window for the second time call out.

Treatment was ineffective for me .

Mr Parkinson arrived when he was expected, carried out the treatment of the wasps nest and explained what had been done. He was very polite and a credit to his company.

Good customer service, prompt visits and extensive treatment. I have an ongoing issue with rats but all the technicians that have visited have been thorough and are persistently tracking the problem with a variety of methods.

The operative, Sean, was pleasant, informative and carried out the work with the minimum of fuss.

A very nice friendly chap called Luke came around today to deal with a wasps nest in a stone wall - hopefully the treatment works but won't know for a week.or so.

Ethan Arrived and instantly put my mind at rest. He explained what he would be doing, the timings etc. He gave me his number and said he would call me if needed but it will probably only to say he had finished. I left him my key and he looked up after. He gave me the info for after care. Ethan was professional, polite, willing to listen and was very knowledgeable about all aspects of his work. Thank you Ethan! Great Job. I had the heat treatment in bedroom and Living room and sprayed everywhere else that wasn’t suitable for the heat treatment, would deffo recommend.

Easy to book and pay for wasp treatment using web chat channels. Moments of confusion with booking time changes advised by service centre but good news Shaun arrived at agreed time and completed job in professional manner. Thx Shaun.

Several reasons why I am unhappy with the service here.

Firstly, when discussing heat treatment for a bed bug problem they did not mention that we would need our sprinkler system turned off. after a week of deliberation with building management it was determined that this was not possible, though we had already paid the non-refundable deposit for this and as such lost a lot of money (subsequent chemical treatment was cheaper than what I had paid for heat).

We then went ahead with chemical treatment instead, but no one arrived on our scheduled appointment day and we were told we didn't answer the door - not true.

We were booked in for the following day. The man came, and in fairness was polite, but after leaving him in the flat I received notification that the job had been done only 10 minutes later. I suspect this is because only the mattress was sprayed and not the actual infested bedframe judging by the amount of very alive bugs I found there over the next few days. The follow up email simply asks for a positive review and offers no advice on what to do next or how the treatment went.

I emailed customer service with a series of follow-up questions and didn't receive any response. I called a few days after the treatment to report the considerable number of live bugs in the bed, and was told nothing could be done until at least 4 weeks. Pretty poor considering chemical treatment requires several visits over a few weeks to be effective.

In the end I had to dismantle and dispose of the bed myself to resolve the issue. Would never recommend or use these guys again, happy to take as much money as possible for little in return.

Expecting a standard 'contact customer service' response but I won't be as my email will be ignored again!