To be able to send money to family members from the comfort of my home and not having to find a shop to do this is a bonus. Maybe look at more locations across the UK for those who are not yet doing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Before the Christmas after Melissa my family couldn't get the money I sent on their kobey transfer card I found it frustrating when she was told it was my side in the UK I found this frustrating u... See more
Company replied
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... See more
Company replied
I am having trouble adding a second debit card to my profile. In the past I used to have two cards on my profile. However, a few weeks ago the JN Money Online system went down, and when it returned... See more
Company replied
Company details
- #37 of 46 best companies in Money transfer service
Written by the company
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Contact info
United Kingdom
- 888-991-4065
- jnmtonline@jngroup.com
- jnmoneyonline.com
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Limited amount need to be increase to atleast $1000 and sending. Fees are too high comparing to othe remittace services
Increase limited and amount and sending fees are too high comparing to other remittance services
15 August 2026
It was very difficult took alot of time…
It was very difficult took alot of time however it was worth it
14 August 2026
Excellent service and good quality service
Excellent service and good quality service thank you jamaica national in Brixton I big up all staff in Brixton customer service is very excellent
18 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We are happy to hear that you received excellent service at our Brixton location. Thanks for choosing JN Money Services; we look forward to serving you again soon.
JN staff very supportive and helpful
JN staff very supportive and helpful, was supported to get my JN online money up and running by a staff who was very understanding, patient and a good listener.
10 August 2026
Reply from JN Money
Dear Valued Customer, thank you for sharing your positive experience with us. We are happy to know that our team was supportive, patient and attentive in assisting you with getting your JN Money Online account up and running. We appreciate your business and look forward to serving you again soon.
Reply from JN Money
Thank you for sharing your feedback and for taking the time to speak with us earlier. We understand from our conversation that your one-star review was not intended for JN Money, but rather for your financial institution, as you have been experiencing difficulties accessing your online account with them.
We also note that you have been able to access and use the JN Money Online platform to send transactions without any issues. We appreciate the opportunity to clarify the matter and thank you for using JN Money.
THE SERVICE WAS EXCELLENT
7 August 2026
Reply from JN Money
Dear Valued Customer, Thank you for your positive feedback. We are happy to hear that you received excellent service. We truly appreciate your business and look forward to serving you again soon.
Jn money has run so smoothly over last…
Jn money has run so smoothly over last 12months
7 August 2026
Reply from JN Money
Dear Valued Customer, Thank you for the awesome review. We are happy to hear that you've had a smooth experience with JN Money. We truly appreciate your continued support and look forward to serving you again.
Reply from JN Money
Dear Valued Customer, Thank you for your positive feedback. We are happy to hear that you found the service easy and convenient. We truly value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for the positive review. We are happy to hear that you found our service easy and efficient. We look forward to serving you again soon.
Fast and easy to transact through the…
Fast and easy to transact through the JN Money Online site.
10 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you found our service easy and reliable. We appreciate your continued support and look forward to serving you again soon.
Tranaaction was easy to do and secureas very easy to do
Transaction was very easy to do. I've used it before so it was even easier and secure. I like the fact I had to go on my banking app to confirm that it was myself making the transaction. Very secure. Get rid of those scammers.
10 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for the awesome review. We are happy to hear that you found the transaction process easy and secure. Keeping our customers and their transactions safe is extremely important to us, value your business and look forward to serving you again soon.
Excellence
9 August 2026
Reply from JN Money
Dear valued Customer, thanks for the positive feedback. We appreciate your continued support and look forward to serving you again soon.
I was able to complete my transaction…
I was able to complete my transaction without any problems and I am very please about that.
5 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for sharing your experience with us. We are happy to hear that the process was smooth from start to finish. Providing a seamless and reliable service is our priority. We appreciate your continued trust in us and we look forward to serving you again us.
as expected
It's was as expected. Nothing went wrong this time around. Smooth transaction process.
4 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for taking the time to share your experience with us. We are happy to hear that the process was smooth from start to finish. Providing a seamless and reliable service is our priority.
We appreciate your continued trust in us and we look forward to serving you again us.
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find the service quick and easy. We appreciate your support and look forward to serving you again soon.
Always fast and reliable
1 August 2026
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you consistently find our service fast and reliable. We appreciate your continued support and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, Thanks for the 5-star review. We are happy to hear that you find the service straight forward and the rates competitive. We appreciate your support and look forward to serving you again soon.
Amber was great she said she would…
Amber was great she said she would expedite an email so my transaction can go through quickly. So I do appreciate. Waiting now to continue my transaction
30 July 2026
Reply from JN Money
Dear Valued customer, Thanks for the awesome review. We are happy to hear about your positive experience with Amber. It is encouraging to know that she offered to expedite your request. We value your business and look forward to serving you again soon.
Reply from JN Money
Dear Valued Customer, thanks for the 5-star review. We value your business and can't wait to serve you again soon.
4 stars because some times especially…
4 stars because some times especially at nights it doesn't work
29 July 2026
Reply from JN Money
Dear Valued customer, thanks for taking the time to share your experience with us. We apologize for the inconvenience you have experienced when using our service, particularly during the evenings, we appreciate you bringing this to our attention.
Your feedback has been shared with our technical team for review as we continue working to improve the performance of our services. Thanks again for choosing JN Money Services.
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