John Shepherd Estate Agents Reviews 

Tina Margetts is always very friendly, professional and prompt in her responses.

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years .
This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Damage was sorted very fast. thanks so much to you Reemi very happy

3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.

We have had the pleasure of working with Christina in the Birmingham branch for some time, her professionalism has consistently exceeded expectations. Communication is always prompt, clear, and proactive, ensuring that any issues are identified and addressed without delay.

What truly sets Christina apart is the level of detail provided when reporting maintenance issues. Every report is thorough, accurate, and well-documented, allowing us to assess and resolve matters efficiently. Their attention to detail, combined with excellent organisational skills, helps keep properties running smoothly and ensures that nothing is overlooked.

Christina is knowledgeable, and genuinely committed to delivering a high standard of service. We highly value the relationship we've made.

Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing.
Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼

I own a flat which is being managed by John Shepherd. I am pretty happy with
the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!

Wanted to give credit where credit is due. Melissa is absolutely great at what she does and is a pleasure to deal with . Thank so so much Melissa!!!!

Just wanted to put virtual pen to paper to say a big thank to Lara for her help and support for everything . Couldn’t have got through it without you.Really appreciate everything you do, amazing!

I’ve been renting a property from John Shepherd for just overs 2 years and wanted to recognise Gita for her excellent support and commitment. She is always really helpful, professional, and a pleasure to deal with. Any issues or concerns have been dealt with quickly & Gita has kept me fully informed at all times even outside of her working hours.

Thank you Gita for a great service it’s much appreciated!

We've been renting for over 12 years, and I can honestly say that John Shepherd has been one of the best letting agencies we've ever dealt with.

A special thank you to Gita, who has been absolutely outstanding throughout our tenancy. She is always professional, friendly, and incredibly helpful. No matter the question or issue, she responds quickly, keeps us fully updated, and makes the whole process completely stress-free. What really stands out is her dedication. Even outside of normal working hours, she has been there when we've needed assistance, which shows just how much she genuinely cares about her clients.

Communication has always been excellent, and it's always a pleasure speaking with her. Knowing that Gita is looking after us gives us real peace of mind.

Thank you, Gita, for your exceptional support and commitment. You are a real credit to John Shepherd, and we truly appreciate everything you do. We would highly recommend John Shepherd to anyone looking for a professional, reliable, and customer-focused letting agency.

Thanks Aleemah for your prompt and kind support!

Melissa has been providing great service and quick responses to queries. Always willing to help in resolving issues as they arise.

Have recently had a new tenant move into my rental property. Mandi made the whole process easy and problem free. If I had any questions, and. she wasn't able to answer the phone, I would always get a call back quickly. How many times have you been promised a call back and it never happened. Not with Mandi. Professional and friendly service all round.

I highly recommend Tina for her exceptional property letting and management services. Over the past eight years, she has consistently been incredibly helpful, professional, and responsive. Tina always provides accurate, dependable advice, giving us complete peace of mind regarding our property. Her long-term dedication and expertise have been invaluable to us.

Our current property manager, Reemi Yasmin, has been e real addition to the team. Previously I have had some managers taht have not communicated well, but Reemi always replies to my emails, explains situations clearly and succinctly and I feel she genuinely does want to help me as a landlord

Agency is just ignoring me.
I do not know what happened, before contact with them was amazing, now... they are just ingoring my emails and phone calls.

I have got email about my inspection whivh should be 9th of july. I tried to contact with them, to move it for next week-thursday but they do not want to talk with me. I donot know where else I should call or what else I should do...

Probably after this review someone will contact me the fastest.

As always, had amazing service from Reemi at the Birmingham city centre office of John Shepherd,always going above and beyond every time. Thank you so much!