John Shepherd Estate Agents Reviews 

Great in some ways
John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue.
they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him.
aside from this they have been excellent but its hard to recommend them with service like this.

I had an excellent experience working with Mohammed Ibrahim. From start to finish, he was professional, friendly, and incredibly helpful throughout the entire letting process. He was always quick to respond to any questions, kept me updated every step of the way, and made everything as smooth and stress-free as possible.

Mohammed went above and beyond to ensure everything was handled efficiently, and his knowledge and attention to detail gave me complete confidence. I really appreciated his honesty, patience, and dedication to providing outstanding customer service.

I would highly recommend Mohammed Ibrahim to anyone looking for a reliable and professional letting agent. Thank you for making the whole experience so easy!

Special thanks to mohammed Ibrahim for providing and showing the property and providing all thr minute details. Really happy and appreciate and thanks for the service of John shepherd.

Very efficient service will all requests actioned quickly (thank you Aleemah Aziz)

Mohammed Ibrahim at John Shepherd has been fantastic throughout my rental process. He was always friendly, responsive, and took the time to answer all of my questions. He made everything straightforward and helped me get moved in quickly, which made the whole experience much less stressful. I really appreciate all of his support and professionalism. Highly recommend Mohammed Ibrahim and the team at John Shepherd!

I had a wonderful experience whilst renting with the team at the Sutton office, Mia, Abbie, Adam, Tenille, Christina and Callum all went above and beyond to assist with any issues we had.

Alisha and the team have been great from the start, love the team and the service.

I had some problems in the past with various personal but having my account overseen by Christina Williams things have changed dramatically.
Throughly professional and nothing has been too much trouble.
Extremely easy to deal with and a pleasant manner.
Thank you

I had an absolutely excellent experience with Lara Soares-White as my property manager. Both during and after my tenancy ended she was consistently professional, responsive, and helpful. Any questions or issues I had (including mistakenly overpaying my rent after my tenancy terminated) she went above and beyond to ensure issues were resolved efficiently.

My tenancy also coincided with the introduction of the Renters Rights Act legislation, which was a period of learning and unknown for both tenants and property professionals. Despite this, Lara handled everything with confidence, transparency, and explained the various questions I had about the new laws.

The level of service I received was genuinely exemplary. If was to return to Birmingham I would actively seek a tenancy with John Shepherd due to the service I received from her.

I would highly recommend both the company and Lara to anyone looking for a seamlessly smooth renting experience.

Just a genuinely brilliant service all around - 10/10!

Joshua Davies is an excellent Property management and I am very pleased he has been assigned this role. He is very prompt in his responses should I have a query or a concern. He is excellent at communicating and making me feel at ease. Christina Tzemanaki and Elisha Robinson have been excellent in addressing my maintenance issues and very responsive to my queries. It is a pleasure liaising with the team at John Shepherd Lettings. They are a wonderful team and I will be renewing my tennancy in due course. Many thanks all, Imane.

Since Christina has been dealing with our portfolio, we have always felt listened to and problems have been resolved quickly and efficiently. Christina has a professional and friendly approach in all our interactions and always goes the extra mile for us as customers. We really appreciate her continued support.

With a very helpful and focussed approach in dealing with a couple of longstanding repair issues, Dil Gedhu showed her ability to drive things forward in the interests of John Shepherd`s tenants. Thank you, Dil.

I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.

Christina Tzemanaki from the compliance department was very prompt on getting back to me regarding my request and clarification on the changes in contacts I had. I appreciate in a large company processes are streamlined within relevant departments, however prompt communication with tenants goes a long way.

Kind Regards,
Ruslana

Christina has been a massive help when arranging maintenance issues that come up. As a contractor its good to know that someone is knowledgable and can relay the correct information for when we attend.

Always happy to see the staff at the Birmingham Colmore Row branch.

Keep up the good work.

Amazing! Super helpful and willing to do anything needed when I wasn’t sure about specific things. Special thanks to Joe, Katie and Kelvin!

they made the process very fast , was very good at keeping in contact within a couple of hours got everything we needed and was consistent with emails and checklists to make sure we was prepared to move , very happy with this company and would highly recommend .

We had a great experience with John Shepherd. Jessica was fantastic throughout the entire process—friendly, professional, and always quick to respond to any queries. From the initial viewing and the prompt handling of our application, through the referencing stage, every question we had was answered with patience, clarity, and professionalism. We are excited to move into our new home and would like to thank Jessica and the John Shepherd team for making the experience such a positive one.

Excellent service from Gita Patel, as always with a very speedy response. My query was dealt with quickly and professionally, and the communication was clear throughout! I really appreciate the prompt support.

Very Pleased with the service provided by the estate agents. They were professional and courteous from the start of the process to the end. There were no hidden costs which is always a good thing. I for sure will be using them in the future.