Johnson & Perrott Ltd Reviews 

3,305
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely professional, friendly, and helpful throughout the entire vehicle purchase process. People note that the overall service is smooth, well-organized, highly efficient, and consistently completed right on schedule. However, some reviewers experienced frustrating delays during vehicle servicing and felt that the after-sales support fell short of expectations. Consumers also pointed out ongoing difficulties reaching staff by phone and failing to receive timely responses regarding maintenance queries. A few buyers reported unresolved mechanical issues and a lack of proper communication when attempting to resolve problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional staff, clear communication, and... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction regarding their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional staff, continuous... See more

User experience

Clients share positive opinions on user experience, highlighting how helpful, professional, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always,great customer service from Peter Punch who went out of his way to start work early on a saturday morning to facilitate us collecting our new car. And the great piece of mind buying a prem... See more

Company replied

Rated 5 out of 5 stars

From our first visit to the showrooms to the purchase of our be MGS6 and beyond Aidan in Johnson & Perrott was incredibly professional to deal with. He kept us constantly updated on delivery, advised... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Dan O’Neill highly enough. We recently purchased a Defender through Dan, and once again, the level of service was exceptional. Dan went above and beyond to source the right... See more

Company replied

Rated 5 out of 5 stars

Went into upgrade our car in October. J&P threw on a great Kia Open Day where we found the model of our dreams. Con and Jake made the process easy throughout, making our options clear, and supporting... See more

Company replied


Company details

  1. Car dealer
  2. also in
  3. Car Body Shop
  4. Car service
  5. Leasing service
  6. Used car dealer
  7. Van rental agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(3,305)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience purchasing my car

Excellent experience purchasing my car. The representative was professional, knowledgeable, friendly, and truly outstanding. Dealing with him was an absolute pleasure from start to finish. I would highly recommend him to anyone looking to buy a car. A truly first-class service!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

A Very Positive Experience from Start to Finish

recently had my Defender serviced at Johnson & Perrott on the 12th. A very positive experience from start to finish. The team were professional, helpful and easy to deal with, and I was very happy with the service provided. Thanks to everyone involved. I’ll definitely be back.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Richie (Cobh)

Recently bought our second car from Shane at Johnson & Perrott Motorstore, Great service from start to finish. The entire purchasing process was very straight forward. I would highly recommend Johnson & Perrott Motorstore. We will definitely be back again.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Well done Darren

Well done Darren, a very pleasant young man to deal with,he made purchasing our Ford Puma a delight, from getting coffee ☕ for us to the test drive, excellent 👌

10 October 2026
Unprompted review
Rated 2 out of 5 stars

After years of main dealer service and…

After years of main dealer service and non routine work done on my van i had a timing belt break 4 years after j&p fitted it and only 80k kms done since.
I enquired to see if the dealer could assist in any way and I was informed it was out of warranty.
Considering the recommendation is 120-160kms between belts I felt Peugeot could have been more helpful.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Met Con the .manager was very nice very profesional, purchased sorento phev 7 seater, very nice car lots of extras, 7 years warranty, AA assistance is an added advantage.highly recommended....

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and a very helpful team

I had my car in for a service and was very happy with the experience. The lady at reception was absolutely lovely and incredibly helpful throughout the process. I had a few specific concerns and questions, and she took the time to help me with everything and made the whole experience very easy.

Thankfully, there were no issues with the car, which was great news, and the service was completed much faster than I was expecting. Overall, a very positive experience. Thank you to the team at Johnson & Perrott for the excellent service!

24 September 2026
Unprompted review
Rated 1 out of 5 stars

Had a recall on my Kia Niro at Kia…

Had a recall on my Kia Niro at Kia Douglas. When I arrived after driving from Youghal, the part had not arrived and was told that I would have to come back another time. This is after them having 3 weeks to get the part or alternatively to let me know about it. Sent in a complaint but no response.

21 September 2026
Unprompted review
Rated 4 out of 5 stars

Car in for service and diagnostic

Car in for service and diagnostic. Very helpful, job done quickly.
Given dealer location, a drop-off closer to town would have been appreciated

8 September 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for the feedback George.

Rated 5 out of 5 stars

A stress free experience

Sam was more than helpful. Made the whole process very straightforward and stress free. Very happy with my purchase.

27 August 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thats great, thanks for the review Ross :)

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