Johnson & Perrott Ltd Reviews 

I rarely bother writing reviews but the latest experience with Johnson & Perrot service department was the last straw after the years of giving them my business.

I feel completely ripped off after paying over €50 for getting a tiny light bulb worth €1.50 replaced that took about 10min.

I had told them exactly what bulb it was when booking in but when I arrived I was told that they would need to check their stock first! Initially I was told it was going to be €24 per bulb. It sounded reasonable as I had a larger headlight bulb replaced there before for €20.
When I got the bill it was more than double.

I ended up waiting to get my keys longer than it took to replace the bulb as the girl at the reception was on the phone for about 20 min while I was standing in front of her waiting.

I have never seen a more arrogant business than J&P Volvo. The place is completely out of touch with reality!

Find a good mechanic and stay away from this corporate greed.

We were considering the purchase of sn electric car and had done our own research so we just needed to decide on who was to get our business. We luckily happened upon James Barber, who guided us towards a great decision. We felt heard and assisted in making the right decision.

However, as part of our decision process, we also visited other dealers. J&P at Mahon Point would appear to expect the car to somehow sell itself. They certainly did absolutely nothing to even tempt us to consider a purchase. In all our dealings for the decision, Mahon Point J&P were remarkable and remain remembered because of their disinterest.

Excellent all round customer service from the douglas road J&P Sales & Finance team .

Poor treatment from the service desk staff for a recent service. Not the first time either and see different people there every year. Need to use them for warranty purposes but will likely travel to a different dealer next year.

Service department facilitated us recently by moving our service appointment forward as we had an unforeseen family event. Thanks.

I booked a service appointment online for a specific date and time. Thankfully, I decided to call a few days in advance to check that everything was in order. I was then told that, unfortunately, the office had not received my online booking, as apparently the online booking system is quite often blocked.

So, what exactly is the point of having an online booking system if appointments are not reliably received?

I was then given another appointment, 10 days later, at 9:00 AM. The day before the appointment, I called again to confirm that everything was fine, and I was assured that it was.

Today, I arrived at the service centre, only to be told that apparently my appointment had been scheduled for three days earlier. Fortunately, they agreed to accept me, but I was told I would have to wait an extra few hours.

When I explained that there was clearly a problem with the booking system and that this situation had already caused me considerable inconvenience, I was simply told, “But you are being accepted.” As if I should be grateful for a solution to a problem that was not caused by me in the first place.

Please respect your customers’ time. If you offer online booking, the system should work reliably, and appointments should be properly recorded. I also strongly suggest improving communication between the online booking system and the service centre so that customers are not left wasting their time because of an internal issue.

The service was very efficient. The staff very helpful and knowledgable.

Had an easy experience with Sean O’Neill, quick response to messages etc.
Car handed over in good nick!

Everthing just ran exactly as they said. Jack was great for for getting any queries that I had soted. I woukld certanly come back htere if we needed another car.

Very smooth experience in picking a car. Aidan was great to deal with.
Thanks Aidan and MG!

I made the move to Johnson and Perrot in the autumn of 2025 to get an issue solved with my Kuga at the time I have since upgraded to a new kuga I was very pleased with the service I received from all the team who looked after all my issues

James is a fantastic sales person. Very happy with the Opel Mokka.

Sean was professional, knowledgeable, helpful and efficient

I recently purchased MG car from JPMG and sales team was quite responsive and co-operative and delivered the car on promised date.

Very accommodating and fast response on my inquiry. Excellent experience overall.

Fantastic service from start to finish. Peter Punch was amazing to deal with. Very knowledgeable and made the experience as easy and stress free as possible. I will definitely be returning to Peter for any future purchases.

I had a very good experience this time. I booked my car in for 9am.I met Patrick at Reception and he looked after me very well. I had asked for a lift home which is only about 10 mins away but not on an easy bus route and it was no problem.He delivered me home himself. When the service was complete I was collected by Elder who was excellent also.the servce was perfect and I was very pleased with it an d reasonably priced.I have a 3 year old MG4 and i had asked for a printout on the battery condition which was given to me.Overall a very pleasent experience.Thank You.

Largely because of Dan O’Neill. This was my fourth purchase via Dan and his attention to detail is exceptional

I found the whole experience smooth running, I’m delighted with my purchase. James Barber in Douglas is an extremely pleasant and efficient sales man to deal with and he answered all my queries.