JUCY Campervan & Motorhome Hire Reviews 

- fast Check in and explanation
- easy to drive and feels good on the road
- the Van‘s are older and has definitely better days
- sheets not look really clean

Do not book the Jucy Coaster – believe the bad reviews.

Initially, we read a lot of bad reviews before booking, but we decided to go with Jucy anyway. Usually, people only post the bad stuff and not the good, so we figured, how bad could it be? Boy, were we wrong. We rented the Jucy Coaster (LDV model) for a two-week road trip from Brisbane to Melbourne, and it was a terrible experience from start to finish. We even reached out to Jucy directly after the trip to give them a chance to make it right before posting publicly, and they offered no solution whatsoever.

The issues started immediately. Our pick-up in Brisbane was delayed by over an hour because the vehicle wasn’t ready yet. Once we finally got on the road, we noticed a crack in the windshield that hadn't been pointed out during the handover (luckily, we had it on our own inspection video). We tried calling to report it so we wouldn't be blamed at drop-off, and it took multiple attempts just to get through to someone. Because we were already an hour and a half away, turning back to get it fixed wasn't an option without losing even more of our holiday.

That first evening, we parked at a lovely campsite near a river and spent half the night being eaten alive by mosquitoes because there was no way to keep bugs out of the van. The next day, we had to detour to multiple Bunnings stores just to track down a mosquito net that fit. On top of that, the interior lighting feels like being at the dentist—or on a famous street in Amsterdam—so we ended up buying fairy lights just to make the van somewhat cozy and romantic. Ambience is half the fun on a road trip, and this van has none.

By the second day, things went from annoying to unbearable. An awful, sewer-like stench started coming from the AC and the back of the van. We spent the rest of our two weeks driving and sleeping in that smell. When we dropped the van off in Melbourne, the lovely lady at the office told us the grey/brown water tank was likely clogged and that there was nothing we could have done about it. This was clearly an existing issue before our trip, as the smell started on day two—long before we even used the sink (we used campsite facilities for the first week). Later in the trip, we realized the tank couldn't be drained at all, even when following the instructions in their flyer to the letter.

To top it all off, during the second week, while driving on a slightly bumpy asphalt road, the dashboard flashed a warning more than five times that the sliding door had opened on its own while driving. It was downright dangerous.

While the staff at check-in and check-out were friendly, the vehicle itself was poorly maintained and completely ill-equipped for an Australian road trip. Jucy really needs to take their own vans out on a holiday sometime to see what travelers actually need—and more importantly, ensure their fleet is safe and clean. Save yourself the money, the smell, and the stress, and book with someone else.

We thoroughly enjoyed our Jucy campervan. It was well equipped and while the vehicle itself was a bit old, it delivered what was promised at an unbeatable price.
Loved how easy the pick up and drop off processes were, the friendliness of staff and having no nasty surprises (the likes of hidden fees and charges so common in car rentals).

We book 2 Condos from Brisbane, and on that day, we waited 2 hours to get one of the condo, the other took 1 hour. The condo that came later were very wobly in driving but we trusted that they have checked all the safety and feature before giving it too us so we think it is just the way a campervan might be and try to go with it. Other small bits like some lights not working, power port not working, and gas cooker not working which we don't mind. Only to find out at night time there were a missing bar in the bed which results no bed we can sleep on at the bottom.

When I return the car from the second night of sleep. and Emailed them the problem to get some compensation, after a few emails response from them which always take 1 week after I follow up the email, they said they wouldn't do any compensation as we didn't report it within 24 hour. Just awful. Nice van, great price but customer service is really bad.

Easy, fuss free pickup. The van went well. Drop off was also fuss free. The pop up tent on top was easy to operate.

Our experience with the campervan was excellent, and we couldn’t be happier! From the very beginning, we received exceptional service. The team was friendly, professional and always willing to help.

During our trip, we experienced a few minor issues with the vehicle, but the company responded quickly and provided solutions within less than 24 hours. Their professionalism and support made a big difference to our experience.

Everything was exactly as promised, both in terms of the vehicle and the service we received. We would definitely recommend this company and wouldn’t hesitate to book with them again. Thank you so much for everything!

Great value and experience overall, we loved the timber trail and old coach road alongside camping along the way at some awesome locations.

Catching up with friends and seeing places we have never been. The Mercedes RV handled well and drove smoothly. Marked down a little because some of the onboard systems were poor. The fridge was not efficient on battery and the aircon only blew hot.

All good except mattress way to hard,could not get comfortable 1st night. I went to second hand store and purchased mattress topper, it helped a little

Great customer service, clean cara. Camper van could have a better blue-print, the central table was wobbly. Anyway, super recommend!

Safety. I hired a van in Queenstown on 3 October. The handover was short and my questions about the vehicle were not answered. The chairs and table included in my booking were also missing, which suggests the van was not checked against the reservation. The next day, after about two hours on the road, the front left tyre was flat. The van had no spare wheel and no repair kit, so I had no way to deal with it myself. I lost about three hours in a remote area. It could have been far worse on a quieter road or with a less prepared traveller. In a country where so many visitors rely on rental vehicles, basic safety equipment should be checked before every hire.

Communication. The assistance line redirected me between teams, and help only came after I insisted. Afterwards, my formal complaint of 12 October, with a 7-day deadline, got no answer. When a reply finally came, it thanked me for “accepting an offer” that I had never accepted. A follow-up with a new deadline also went unanswered, and I only received a proper reply from management after escalating to the feedback team on 2 November. Three weeks of silence, apart from automated messages, is not acceptable after a safety-related incident.

Emely handled my case well on the day and was the only person who really helped. The rest, from vehicle preparation to the handling of my complaint, was well below what you would expect.

Before leaving, check the spare wheel, the repair kit, and the equipment included in your booking.

Our booking, pickup and travelling all went very smoothly. Layout of the coaster van we had was great. The only negative for us was lack of airflow, with only one window that opens and no fan to circulate air it was extremely hot at night travelling between Cairns and Brisbane.

We hired the Jucy Condo campervan for our New Zealand roadtrip. We picked up the van from the Auckland branch and drove to our next destination (which was 3 hours away), assuming everything was fine with the van, as one would expect when picking up a hire vehicle from a well established company. However the next day, we went to cook breakfast and discovered that our gas stove ignition was broken. Not only that, but one stove did not work at all, even when lit with a lighter. Soon after, we also discovered that our sink tap was not connected properly and water was spraying out the sides whenever we tried to use it, making it incredibly difficult to use the sink for any purpose without getting water absolutely everywhere. Over the next few days, we kept finding other issues with the van such as: spots of what appeared to be mould on the ceiling, our grey water valve leaking, and our tank gauge giving very inaccurate readings. We called Jucy to make them aware of the issues we were experiencing and we organised to take the van to their Christchurch branch (the closest branch to us at the time) so they could fix it. After about an hour of waiting, they told us that they had fixed the tap issue and fixed the broken stove. They could not repair the igniter, so they gave us another lighter instead. There was no acknowledgement of the other issues we mentioned (such as the mould on the ceiling). We drove off and continued our road trip only to find out a few days later that the sink tap came lose again! Not only this, but the other stove was now not lighting. We decided to just continue our trip and not worry about trying to get it repaired because we couldn’t afford to waste any more time.
This was a truly disappointing first experience with JUCY, and we wish we just spent the extra money to go with a different Campervan rental company.

Welcoming, friendly and helpful customer service.

Pick up & drop off was fast and efficient. The staff were friendly, helpful and explained things thoroughly.

Great service from a great team. From check-in online, pickup, drop off and courtesy shuttle from/to Queenstown airport and, not forgetting great value and a fantastic vehicle! I would 100% recommend and reuse Jucy

The staff were very obliging and actually waited for us after hours as our plane was late

Roger was great. Clear communication, no mucking around and the price was right for the car hire..