kingsbridgeprivatehospital.com Reviews 

1,923
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly medical staff, including nurses and consultants, who make patients feel completely at ease and exceptionally well cared for throughout their medical procedures. People consistently highlight the exceptionally smooth service, pristine facilities, and clear, detailed explanations provided by doctors during every step of their consultations and treatments. Some reviewers were not happy with communication or appointment scheduling delays, specifically mentioning long waiting times on calls and difficulties in reaching staff by phone for timely follow-ups. A few individuals also noted feeling a bit rushed right after procedures finished and mentioned minor inconveniences regarding waiting areas.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and professional nature... See more

Service

Customers consistently note positive experiences with service, highlighting speedy and efficient appointments... See more

User experience

Clients share positive opinions on user experience, describing it as brilliant, first class, and wonderfully... See more

Customer service

Consumers find customer service to be positive and supportive, noting that staff take a genuine interest in... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the building is bright and exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely building. No waiting, mr Mayne was wonderful. He knew his stuff and was able to look up all my tests. He explained everything very well and listened to me. I had some questions re where I go f... See more

Rated 5 out of 5 stars

Excellent service from start to finish from meeting reception staff to receiving a diagnosis after years of unanswered questions. Thanks to Dr. Elliott for seeing me and too the nurses who took bloods... See more

Rated 5 out of 5 stars

Kind helpful staff from across the board from dinner ladies to nurses to consultants Helpful nurses and first class Amy who was my night duty nurse after surgery. Very blessed to have a first class su... See more

Rated 5 out of 5 stars

My TKR went without complications. The operation went smoothly, the aftercare was as planned. The main secret is being consistent with exercises. The twelve week follow up went smoothly and Mr McMahon... See more


4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 1% of negative reviews

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4.7

All reviews

(1,923)

1,878 reviews in the last 12 months

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Rated 5 out of 5 stars

My appointment went so smoothly

My appointment went so smoothly, the receptionist was so kind and helpful. I did not have to wait long. My nurses were lovely and very knowledgeable. I would 100% recommend kingsbridge to anyone.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Slight delay initially however the professional and personal performance of nursing staff was superb. I would like to mention Megan, Ali who was working her last day before maternity leave and Caroline was amazing. The Consultant Prof Aaron Peace was top notch. Not my first experience of Kingsbridge but one I would recommend to anyone concerned about their health. Norman Blair / Coleraine

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Booked appointment with Mr Farnan ENT…

Booked appointment with Mr Farnan ENT for my 7 year old daughter who was quite unwell and in pain. When entering appointment Mr Farnan looked quite confused and distasteful when I explained my daughter, who has autism, is quite anxious in medical situations. Mr Farman stated he does not see children and I should not have been allowed to book the appointment online as it should be barred from the system. He then said he would go to reception to see could he get us rebooked as I explained my child is unwell, I have took a day off work and it was a 2 hour round trip for this appointment. Mr Farman’s manner was one of annoyance and not friendly at all, despite me explaining my child was so anxious. I was rebooked with another doctor but the visit was extremely stressful for both myself and my daughter and I will not be returning due to poor service and quite frankly bad manners when paying £225 for a 15 minute appointment.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant experience

A brilliant experience. Treated with respect. No excessive waiting or queuing. Staff were friendly and courteous. Doctors were very thorough and explained everything in detail. Highly recommended.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Five star service

Five star service from the second you walk through the doors
Can fault nothing starting from the reception staff to the nurses and doctors
100% needs of the patient always taken care of

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Staff were honestly so welcoming

Staff were honestly so welcoming, really calming and reassured me constantly. They were considerate and attentive and could not have done more. I was really nervous when I arrived and they explained everything, helped to calm any fears or worries I had and stayed with me throughout.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Really regret going with Kingsbridge…

Really regret going with Kingsbridge during my pregnancy. Every appointment I had I had to wait a minimum of 90 minutes before being seen. I once asked for a doctors note from them which took weeks and many phone calls before anyone finally did this simple task. Currently in hospital now and they have been less than helpful. Would definitely not recommend

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Asadullah Aslam Consultation

Dr. Asadullah Aslam was nice to talk to and was more than accommodating. He made sure that the patient will be comfortable and relaxed. Also, he addressed all the queries we had during the consultation and for that, we truly appreciate.

26 August 2026
Unprompted review

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