I spent quite a bit of time trying to figure out which insurance company to go with for my cat. After doing some research and comparing a few options, I decided on Lassie—and I’m really glad I did. Su... See more
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Location
Switch locationMünzstraße 21, 10178 Berlin, Mitte, DE
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See what reviewers are saying
Great experience with Lassie! My cat Momo recently needed a tooth extraction and dental treatment for gingivitis. Lassie provided pre-approval for the initial cost estimate without any hassle and proc... See more
Company replied
I am so impressed by the speed and practicality. Honestly, I thought I would have to wait days for the payout or face endless requests for extra documents, but I was completely mistaken. I created the... See more
Company replied
We subscribed to insurance very easily. Application usage is quite nice and we had first claim and response was very fast! Still looking forward for web UI
Company replied
Company details
Written by the company
Die Mission von Lassie ist es, das Thema Tiergesundheit umzugestalten. Wir bieten die erste Tierversicherung, die es sich zum Ziel gemacht hat, vermeidbare Krankheiten und Verletzungen bei Haustieren durch Prävention zu reduzieren. Im Mittelpunkt des Angebots steht außerdem die Förderung des richtigen Umgangs mit Haustieren. Von Tierexperten entwickelt, bietet die Lassie App Zugang zu wertvollen Inhalten rund um die Gesundheit, Pflege und Erziehung von Haustieren. Tierbesitzer*innen lernen spielerisch, wie sie ihrem Tier die besten Voraussetzungen für ein gesundes und glückliches Leben bieten und haben die Möglichkeit, durch das Absolvieren von Kursen und das Beantworten von Quizfragen, einen Rabatt auf die Versicherung erhalten. In der Lassie-App hast du auch einen sicheren Überblick über alle deine Versicherungspolicen, Rabatte, Zahlungen und Ansprüche. Melde Schäden in wenigen Minuten per App an oder chatte mit uns während unserer extralangen Supportzeiten von Mo bis Sa, 8 bis 22 Uhr.
Contact info
Münzstraße 21, 10178, Berlin, Mitte, Germany
4.7
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Highly recommended!
I spent quite a bit of time trying to figure out which insurance company to go with for my cat. After doing some research and comparing a few options, I decided on Lassie—and I’m really glad I did. Submitting claims is super easy, and the turnaround time is quick, which I really appreciate. I also love the app, especially all the helpful tips and articles about taking care of my cat. I’ve already recommended Lassie to friends and coworkers who have pets, and I’d definitely recommend it to anyone looking for pet insurance.
3 August 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your cat.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Great experience with Lassie
Great experience with Lassie! My cat Momo recently needed a tooth extraction and dental treatment for gingivitis. Lassie provided pre-approval for the initial cost estimate without any hassle and processed the final claims very quickly. The communication was clear and supportive throughout the whole process. Highly recommend Lassie for reliable and stress-free pet insurance!
5 August 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your cat.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Lightning-fast
The time between submitting the form and costs reimbursement was around 20 minutes. Impressive.
1 August 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
So good to use!
We subscribed to insurance very easily.
Application usage is quite nice and we had first claim and response was very fast!
Still looking forward for web UI
20 July 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Easy to send in and fast processing
Easy to send in and fast processing. Very clear, detailed email confirming the payment.
5 July 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your wonderful review!
We’re so glad you’re happy with Lassie. We wish you and your four-legged friend all the best, good health, and many carefree adventures together.
If you ever need any help, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
So far so good
So far so good, i made a claim.for a worm cure and it was processed the same day. Let's see how it goes with his vaccinations and check up :)
1 July 2026
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we’ve been able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
Fast and practical
I am so impressed by the speed and practicality. Honestly, I thought I would have to wait days for the payout or face endless requests for extra documents, but I was completely mistaken. I created the claim and got my refund within minutes. I already loved the app's interactive nature and the useful tips on cat care. Experiencing this seamless process and fast solution was great. Thank you!
30 June 2026
Reply from Lassie - Deutschland
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that we were able to win you and your pet over. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always happy to assist you.
Warm regards,
Your Lassie Team
Very easy to hand in claims
Very easy to hand in claims. Took me less than 2 min and I received the money an my account in the same day
25 June 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for sharing your experience with us.
We’re so glad you’re happy with Lassie. We hope you continue to enjoy many happy and carefree moments with your pet.
If you ever need assistance, we’re always here for you.
Warm regards,
Your Lassie Team
Reply from Lassie - Deutschland
Hello,
Thank you so much for your wonderful review!
We're really glad to hear that you're happy with Lassie. We wish you and your four-legged friend all the best, good health, and many carefree adventures together.
If you ever need support, we're always here for you.
Warm regards,
Your Lassie Team
I was positively surprised by the speed…
I was positively surprised by the speed of claim review, approval and release of reimbursement.!! Super fast..! I would recommend such a service option to all my friends with furbabies
11 June 2026
Reply from Lassie - Deutschland
Hallo,
Vielen Dank für deine tolle Bewertung!
Es freut uns sehr, dass du mit Lassie zufrieden bist. Wir wünschen dir und deinem Vierbeiner weiterhin alles Gute, beste Gesundheit und viele unbeschwerte gemeinsame Abenteuer.
Wenn du einmal Unterstützung brauchst, sind wir jederzeit gerne für euch da.
Herzliche Grüße
Dein Lassie Team
Super Fast resolution
Uploaded invoice from vet after the description of the incident in the app. It was processed in minutes automatically and it refund was in bank statement a couple of minutes later. Hope it keeps working like this in the future :)
9 June 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your positive feedback!
We’re delighted to hear that you and your pet are happy with our products. We wish you continued good health, many happy moments, and a carefree time together.
If you have any questions or concerns, our team is always here to help.
Warm regards,
The Lassie Team
Absolutely effortless
Absolutely effortless! As advertised, your service really is quite amazing! Thank you!
6 June 2026
Reply from Lassie - Deutschland
Hello,
Thank you so much for your pawesome review!
We’re thrilled that you’re happy with Lassie. We wish you and your furry friend all the best, good health, and many adventures together.
If you ever need any help, we’re always here for you.
Warm regards,
The Lassie Team
Top :) best insurance i made until now
18 May 2026
Very smooth and fast
Very smooth and fast. Need to make sure that the diagnosis and chip number on the invoice
19 May 2026
Long process of reimbursement
The process of reimbursement when your dog is sick takes way too long. The support say it takes at least 30 days for them to process the reimbursement, which is a bad experience.
However, reimbursement for vaccination is quite fast.
12 May 2026
Reply from Lassie - Deutschland
Hello,
thank you for your feedback. We’re sorry to hear that you’re disappointed with the processing time for your reimbursement claims. We completely understand how frustrating it can be to wait for a reimbursement, especially when your dog is unwell.
In some cases, claims related to illnesses require a more detailed review and additional medical assessment, which can unfortunately lead to longer processing times than routine preventive care such as vaccinations. That said, we understand that this does not meet the experience you expected from us.
Please be assured that we are continuously working on improving our processing times and overall customer experience.
If you would like us to take another look at your case, feel free to contact us at kontakt@lassie.de with your claim number.
Kind regards
Your Lassie Team
Max and I had a fantastic experience…
Max and I had a fantastic experience with our first reimbursement!
Thank you so much 😊
5 Stars
24 April 2026
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