Lawsons (Whetstone) Ltd - Romford Reviews 58

TrustScore 4 out of 5

4.1

164 Collier Row Road, Romford, RM5 2BD Essex, GB


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Rated 5 out of 5 stars

Always a prompt, helpful and friendly service with high quality and good value timber on offer

Rated 5 out of 5 stars

I received excellent service at Lawsons Romford today. Even though I only needed a bit of plasterboard, Rhyan was incredibly helpful, pleasant, and professional. He really bent over backwards to assis... See more

Company replied

Rated 5 out of 5 stars

I am only an odd jobber so don't spend much in a month/ year. However, whenever I do visit the yard, I am made to feel as though I am your largest customer and nothing is too much trouble. The staff m... See more

Rated 5 out of 5 stars

Excellent service. Ordered a fence panel late afternoon on Thursday and delivered before 8am Friday. Delivery driver was most polite and helpful, left the panel close to where it was required.


Company details

  1. #41 of 71 best companies in Timber merchant
  2. #21 of 43 best companies in Building materials store
  3. #18 of 30 best companies in Fence Supply Shop

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • 164 Collier Row Road, Romford, RM5 2BD, Essex, United Kingdom

  • 01708 767716

4.1

Great

TrustScore 4 out of 5

58 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars
Lawsons (Whetstone) Ltd - Romford logo

Reply from Lawsons (Whetstone) Ltd - Romford

Hi - thank you for the review. We are happy you think Ian Stanley is a good representative, but we are sorry you think we only deserve a 1 star rating. Please let us know what we could do to improve the service we offer to you and hope that in the future we can show you the service levels that make most of our customers leave us a 5 star rating.

Rated 5 out of 5 stars

Rhyan went above and beyond

I received excellent service at Lawsons Romford today. Even though I only needed a bit of plasterboard, Rhyan was incredibly helpful, pleasant, and professional. He really bent over backwards to assist me. A credit to the team!

10 December 2025
Unprompted review
Lawsons (Whetstone) Ltd - Romford logo

Reply from Lawsons (Whetstone) Ltd - Romford

Thank you for your review. We are always pleased to hear from our customers and hope we are able to help you with all your future projects.

Rated 5 out of 5 stars

Garden Items

On 15th June 2024, I purchased a range of garden items from the store, including Milliboard decking boards, decking timber frame, screws, and other essential items, to help me build a deck for my DIY project. The staff were extremely helpful and provided excellent guidance throughout the process.

The delivery of my products was smooth and efficient, and I was impressed with the quality of the items I purchased. The Milliboard decking boards, timber frame, and other components were all of very good quality and exactly what I needed for my project.

15 June 2024
Rated 5 out of 5 stars

Great store

A great store very helpful customer assistants Tracey excellent like and old fashioned diy store much cheaper than so called big stores I remember when b a q started had loads of olds helping not now yard workers allways helpful as well

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a fence panel late afternoon on Thursday and delivered before 8am Friday.
Delivery driver was most polite and helpful, left the panel close to where it was required.

26 January 2024
Unprompted review

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